Manager Front Office

DEEPIKA L

No: ***, Kamakshi Nagar Main Road, Valasaravakkam, Chennai – 600087.

Mobile No: +91-900*******, E-mail: *******.**********@*****.***

Intent to have a career which provides opportunities to learn, grow and utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible.

Professional Summary:

Having 5 Years and 5 Months of experience as a HR and Involved in most of the phases of HR module & DMS activities.

Good communication skills and organizational skills.

Quick learner with interest and ability to master new technologies/tools and self-motivated team member.

Current Experience:

Employer : EQuiniti India

Designation : HR Analyst

Duration : February 2016 to Till date

WORK PROFILE:

Responsible for HR and payroll data administration and helpdesk services for the customers.

Process changes to employee personal details, correspondence, payroll data changes and data record maintenance.

Provide advisory support to managers and employees on standard HR and payroll policies, processes, basic compensation and benefit entitlement queries.

Team management in absence of Managers.

First level of contact for payroll team; handled payroll queries

Involved in Quality checking for the transaction processed each month.

Responsible for preparing monthly report; weekly report & shared necessary report to the payroll team for action in the current month payroll.

Accomplishments:

Received Cash award for outstanding performance towards the process.

Job Responsibilities:

Processing & Quality checking:

Responsible for Quality checking for the transaction processed each month.

HR records ensuring all employee records (manual and electronic) are accurate, up to date and comply with the Data Protection Act and company specific requirements.

Responsible for preparing HR Letters like offer letter, Probation, Reference letter, Contract variation letter, Bonus letter & Leaver letters.

Bulk and company-wide employee communications for HR and payroll changes and calendar events (such as pay and bonus reviews, PDRs, engagement surveys, flexible benefits).

Leaver actions for those leaving employment, including ex-employee reference requests and other external data requests.

Respond to all requests in a helpful, highly responsive and efficient and customer friendly manner.

Ensure all Service Level Agreement (SLA) targets are met.

Interaction with onshore team for acquisitions & redundancy.

Created SOP’s to manage the process mapping.

TOOLS USED: - Microsoft Dynamics AX

Previous Experience:

Employer : WNS GLOBAL SERVICES PVT LTD.

Designation : Senior Associate Operations

Duration : December 2013 to December 2015

WORK PROFILE:

Responsible for preparation of Jobs and monitor task work progress and ensure the deliver work as scheduled.

Developing and Managing processes and procedures including preparation of submissions on behalf of the company to the client.

Regular follow up with concern department and clients for Closure of case with proper resolution will be done.

Client interaction in daily basis for Daily Report status.

Accomplishments:

Received Cash award for outstanding efforts towards the process.

Job Responsibilities:

Payroll Process:

As per the attendance cycle the salary has to be processed.

The attendance request will be sent to all the reporting managers of the employees. Where they update the attendance and revert back to us.

Reporting managers have to send the below mentioned details for processing salary,

A) Attendance approval.

B) Deduction or any other earnings apart from there fixed salary.

C) Loss of Pay/Leave’s.

D) Resigned employee details like his name, last working day etc.

Based on the details the salary is processed.

Exit Process:

The reporting manager sends employees resignation mail along with L W D.

Based on that F&F will be settled to the employee in SAP.

Settlement will be processed in both SAP and ORBITS as per policy.

Finally Relieving letter will be given to the employee.

Leave Management System Process:

Collecting the leave applications, rejoining forms and sick leave forms from the client, analyzing them and based on the analysis, en-cashing the earned leaves/accounting for LOP using various software’s (Orbits, SAP, ERP)

Involved in taking reports from SAP as per the request.

TOOLS USED: - SAP, ORBITS, ERP, MS-Excel, Outlook.

Previous Experience:

Organization Name : Treeline Business Solution Pvt Ltd.

URL : www.treeline.co http://www.treeline.co

Treeline Business Solutions is a boutique provider of business process outsourcing (BPO) services based in Chennai, India. Treeline provides back office support to functional areas such as finance, accounting and Human Resources.

Treeline also offer’s end to end recruitment solutions to clients in Saudi Arabia & Africa across different sectors such as Manufacturing, FMCG, Oil & Gas, Construction & Financial services.

Designation : Junior Executive (from October 2011 to October 2012)

Executive (from Nov 2012 – Aug 2013)

Department : Recruitment

Reporting To : Director & Business Head – HR

Team Size : 4 Members

Job Responsibilities:

Posting the advertisement in job portals like Naukri, Monster and Times Job.

Preparing daily, weekly and monthly report and tracker maintenance.

Maintaining a good database for current as well as future requirements.

Preliminary screening, providing assessment and short listing profiles.

Coordinate and schedule interview for candidates.

Follow-up with shortlisted candidates over phone and emails.

Responsible for sending weekly mails to the candidates.

Responsible for the entire life cycle of a recruitment process.

Handling front office in the absence of reception employee.

Training the new recruits on the recruitment process.

Maintaining the recruited candidates list.

Education:

Bachelor of Computer Application, from WOMEN’S CHRISTIAN COLLEGE, Chennai with 75%, 2011

PERSONAL DETAILS:

Father’s Name : S Loganathan

Date of Birth : 02/04/1991

Nationality : Indian

Strength : Desire to learn new skills, Hardworking, Team facilitator

Linguistic Abilities: Tamil, English

Marital Status : Single

DECLARATION:

I hereby declare that all the details furnished above are true and correct to the best of my knowledge.

Yours truly,

(DEEPIKA L)

Contact this candidate