Manager Customer Service
Resume:
Stephanie Spataro McVeigh
Longport NJ 08403
*.*******@*******.***
Summary of Qualifications:
Self-motivated individual, with strong planning, scheduling, and organizational skills, effective communicator, able to successfully handle situations within immediate scope of responsibility and those of support departments; dedicated to accomplishing goals and objectives in a timely and efficient manner; possess diligence, attention to detail, the ability to work independently, and a positive attitude; background encompasses excellent capabilities in customer service, client development, resident retention, progressive and creative marketing plans and direct sales
Professional Experience:
01/13-present Switzenbaum & Associates, Philadelphia, PA
Community Manager/ Cumberland Green Apartment Homes, Millville, NJ
Focused on planning standards and policies with regard to a reorganization of property & employee standards.
Managed all aspects of renovations, office preparation, document research, and re-writing community policies for construction of brand new clubhouse.
Created marketing and heavy outreach programs to familiarize the residential community and business community.
Duties included employee hire, development and intense training on customer relations
Provided strong attention to resident satisfaction and solving problems that arose in a construction environment.
Due Diligence for 2 million dollar HUD refinance.
08/09-02/11- Kamson Corporation, Englewood Cliffs, NJ
General Manager/Levittown Trace Apartment Homes, Bristol, Pa
Focused on reputation of D property, developed new marketing brand, for heavy outreach programs.
Duties included employee hire, development and intense training on new brand and internet leasing focusing on sales techniques.
Managed all aspects of property, while developing the reorganization of office, maintenance, policies and procedures.
Brought occupancy from 71% to 95%.
07/08-07/09 - Dewey Commercial, Wayne, PA
Director of Leasing/Abitare Apartment Homes, Voorhees, NJ
Focused on planning standards and policies with regard to a brand new property, Town Center concept, and team
Managed all aspects of new construction, office preparation, document research, and writing community policies
Created marketing and heavy outreach programs to familiarize the residential community and business community with a new project
Duties included employee hire, development and intense training on address specific pricing
Provided strong attention to resident satisfaction and solving problems that arose in a new construction environment
Stephanie Spataro McVeigh
Page 2.
3/07–06/08
The Wentworth Group, Barrington, NJ
Community Association Manager /Portfolio/ Onsite Center City, Philadelphia
Old City 108- 30 Unit “A Property” high-rise Old City Philadelphia
The Lofts at Winston- 98 Unit mid-rise located at 1010 Arch Street
Investor: 224 East 13th Street Realty & 1010 Partners- 88 apartments
Responsible for daily operations, marketing, leasing, collections, etc.
Managed all facets of building operations, employees, outside vendor compliance
Ensured collection of fees, processing violations and fines
Maintained homeowner files and Internet database for all communities
Interacted with homeowners on all levels: collections, maintenance, architectural modifications.
7/94 – 11/06
Korman Residential Properties, Trevose, PA
General Manager/Cherrywood Apartments, Clementon, NJ (7/01 – 11/06)
Responsible for daily operations for Cherrywood Apartments, a total of 460 apartments, 50 furnished.
Accomplished yearly business plans to obtain projected cash flow
Assisted in controlling expenses in accordance with business projections
Created marketing programs to achieve high occupancy projections
Hired, placed, and trained Sales & Maintenance personnel
Oversaw and participated in achieving collection objectives.
Assistant Manager / Willow Shores, Palmyra, NJ (4/99 – 7/01)
Assistant Manager / Cherrywood Apartments, Clementon, NJ (2/95 – 4/99)
Achieved collection/delinquency goals
Created marketing programs to achieve occupancy goals of 96%
Marketed, leased, and coordinated Philadelphia Kixx Soccer team’s housing account
Handled residents concerns and complaints
Organized all property events, such as holiday functions and parties for residents
Resident Representative/Willow Shores Apartments, Palmyra, NJ (7/94 – 2/95)
Leased 250 apartments and 150 townhomes maintaining 97% occupancy rate
Created marketing programs to achieve occupancy goals
Handled all interaction between Palmyra Harbour Condominium Association and Willow Shores
Education:
A.A.S Degree – Business Mgmt - Camden County College -1996
Licensed NJ Real Estate Salesperson - Weichert Real Estate School -1997
Commissions/Computer Skills:
Notary Public, State of New Jersey – Current
Computer skills in Microsoft Office, Excel, Outlook, M.R.I., AMSI, Property Solutions Entrata,
Awards & Achievements:
Employee of the Month - Korman Residential Properties - January 1995, April 1997, June 2001
Community Service Award - Greater Philadelphia Apartment Association - 2003, 2004 &2005
Community Service Award - New Jersey Apartment Association, - 2004
References available upon request
Contact this candidate