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Manager Customer Service

Location:
Wilmington, DE
Posted:
September 07, 2018

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Resume:

Stephanie Spataro McVeigh

**** ***** ******

Longport NJ 08403

ac6yvb@r.postjobfree.com

215-***-****

Summary of Qualifications:

Self-motivated individual, with strong planning, scheduling, and organizational skills, effective communicator, able to successfully handle situations within immediate scope of responsibility and those of support departments; dedicated to accomplishing goals and objectives in a timely and efficient manner; possess diligence, attention to detail, the ability to work independently, and a positive attitude; background encompasses excellent capabilities in customer service, client development, resident retention, progressive and creative marketing plans and direct sales

Professional Experience:

01/13-present Switzenbaum & Associates, Philadelphia, PA

Community Manager/ Cumberland Green Apartment Homes, Millville, NJ

Focused on planning standards and policies with regard to a reorganization of property & employee standards.

Managed all aspects of renovations, office preparation, document research, and re-writing community policies for construction of brand new clubhouse.

Created marketing and heavy outreach programs to familiarize the residential community and business community.

Duties included employee hire, development and intense training on customer relations

Provided strong attention to resident satisfaction and solving problems that arose in a construction environment.

Due Diligence for 2 million dollar HUD refinance.

08/09-02/11- Kamson Corporation, Englewood Cliffs, NJ

General Manager/Levittown Trace Apartment Homes, Bristol, Pa

Focused on reputation of D property, developed new marketing brand, for heavy outreach programs.

Duties included employee hire, development and intense training on new brand and internet leasing focusing on sales techniques.

Managed all aspects of property, while developing the reorganization of office, maintenance, policies and procedures.

Brought occupancy from 71% to 95%.

07/08-07/09 - Dewey Commercial, Wayne, PA

Director of Leasing/Abitare Apartment Homes, Voorhees, NJ

Focused on planning standards and policies with regard to a brand new property, Town Center concept, and team

Managed all aspects of new construction, office preparation, document research, and writing community policies

Created marketing and heavy outreach programs to familiarize the residential community and business community with a new project

Duties included employee hire, development and intense training on address specific pricing

Provided strong attention to resident satisfaction and solving problems that arose in a new construction environment

Stephanie Spataro McVeigh

Page 2.

3/07–06/08

The Wentworth Group, Barrington, NJ

Community Association Manager /Portfolio/ Onsite Center City, Philadelphia

Old City 108- 30 Unit “A Property” high-rise Old City Philadelphia

The Lofts at Winston- 98 Unit mid-rise located at 1010 Arch Street

Investor: 224 East 13th Street Realty & 1010 Partners- 88 apartments

Responsible for daily operations, marketing, leasing, collections, etc.

Managed all facets of building operations, employees, outside vendor compliance

Ensured collection of fees, processing violations and fines

Maintained homeowner files and Internet database for all communities

Interacted with homeowners on all levels: collections, maintenance, architectural modifications.

7/94 – 11/06

Korman Residential Properties, Trevose, PA

General Manager/Cherrywood Apartments, Clementon, NJ (7/01 – 11/06)

Responsible for daily operations for Cherrywood Apartments, a total of 460 apartments, 50 furnished.

Accomplished yearly business plans to obtain projected cash flow

Assisted in controlling expenses in accordance with business projections

Created marketing programs to achieve high occupancy projections

Hired, placed, and trained Sales & Maintenance personnel

Oversaw and participated in achieving collection objectives.

Assistant Manager / Willow Shores, Palmyra, NJ (4/99 – 7/01)

Assistant Manager / Cherrywood Apartments, Clementon, NJ (2/95 – 4/99)

Achieved collection/delinquency goals

Created marketing programs to achieve occupancy goals of 96%

Marketed, leased, and coordinated Philadelphia Kixx Soccer team’s housing account

Handled residents concerns and complaints

Organized all property events, such as holiday functions and parties for residents

Resident Representative/Willow Shores Apartments, Palmyra, NJ (7/94 – 2/95)

Leased 250 apartments and 150 townhomes maintaining 97% occupancy rate

Created marketing programs to achieve occupancy goals

Handled all interaction between Palmyra Harbour Condominium Association and Willow Shores

Education:

A.A.S Degree – Business Mgmt - Camden County College -1996

Licensed NJ Real Estate Salesperson - Weichert Real Estate School -1997

Commissions/Computer Skills:

Notary Public, State of New Jersey – Current

Computer skills in Microsoft Office, Excel, Outlook, M.R.I., AMSI, Property Solutions Entrata,

Awards & Achievements:

Employee of the Month - Korman Residential Properties - January 1995, April 1997, June 2001

Community Service Award - Greater Philadelphia Apartment Association - 2003, 2004 &2005

Community Service Award - New Jersey Apartment Association, - 2004

References available upon request



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