WILLIAMS, LAS VEGAS, NV 89128 702-***-****
Detail-oriented and hardworking Patient Account Representativewith extensive knowledge of various billing systems and insurancepractices. Pursuing a long-term position with room for growth andcareer advancement.
HIPAA understanding Positive behavior modelingCollections experience Time managementAttention to detail Payment processing
Patient Account Representative University Medical Center of
Southern Nevada Las Vegas, NV
Worked with outside entities to resolve issues with billing, claimsand payments.Utilized computer programs to create invoices, letters and otherdocuments.Contacted patients after insurance was calculated to obtainpayments.Reconciled statements with patient records.Responded to patient, family and external payer inquiries.Posted payments and processed refunds.Prepared reports detailing billing actions, flags and other keyinformation.Electronically submitted bills according to complianceguidelines.Monitored flags and resolved urgent items with accuracy andefficiency.Encouraged creative thinking, problem solving, andempowerment as part of the facility management group toimprove morale and teamwork.Verified important patient information such as patientdemographics to be able to obtain entry into the patientmanagement system. Improved ED administration by compiling and analyzing dataand identifying areas of improvement.
Collected and processed co-payments and out-of-pocketcharges using billing systems such as EPIC, Medseries, AS 400 andStar. Liaised between manager and provider relations representativein regards to any issues pertaining to insurance reimbursement.
SEPTEMBER 2005-MAY 2009
Office Administrator Kristensen - Festenese Medical Group Las
Entered accounts payable, accounts receivable, invoices andexpense reimbursements.Processed accounts receivable and accounts payable.Managed hundreds of accounts receivable accounts workingdirectly with the Financial Management Office.Verified and created claim Numbers by communicating withvarious insurance companies.Obtained signatures for financial documents and internal andexternal invoices.Kept reception area clean and neat to give visitors a positiveimpression of the company.Scheduled appointments for physician and physician assistant .Contacted patients regarding unpaid and underpaid accountsto resolve any issues.Reviewed incoming correspondence and determined theaction required and its priority.Assisted administrative team members with completing dailytasks in order to maintain a smooth workflow.
Associate of Applied Science: Health Information Technology
College Of Southern Nevada, Las Vegas, NV