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Customer Service Microsoft Office

Yakima, WA, 98902
September 07, 2018

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Tonia Guerin

QA/Customer Service

Yakima, WA


I have over 20 yrs experience in customer service and management. I am profient in Microsoft Word, Excel and Outlook. I am able to multitask and work with well with people or alone Authorized to work in the US for any employer

Work Experience

QA Tech II

Tree Top Inc - Yakima, WA

February 2017 to Present

• In charge of pulling sample and grading the the product to to insure customers specifications are met.

• Testing the moisture of the product to make sure it meets customer specifications

• Communicated with leads and supervisors about product that is out of spec

• Writing pallet tickets

• Interring all final grades,defects and mositures into record book and the computer.

• Responsible for calibration of all lab equipment. Lead line server

Old Country Buffett - Yakima, WA

January 2016 to August 2016

• Responsible for keeping lines full of food.

• Insuring that food is fresh and hot.

• Greet customers and answer any question they might have.

• Running cash register

• Counting of all monies at end of shift and pulling nightly reports. QA lab tech

Seneca Foods - Sunnyside, WA

March 2012 to December 2014

• Testing cans of fruit to insure they meet customer satification

• Communicated with leads and supervisors when product was out of spec.

• Pulling raw grades to test sulfer and sugar levels

• Wrote out pallet tickets

• Interring all findings in to movex computer program and record logs Manager

AM PM Mini Mart - Yakima, WA

February 2006 to December 2010

• Responsible for scheduling of 7 employees

• Responsible for all ordering and stocking of merchandise

• Handeled customer complaint.

• Responsible for counting of all money and doing bank runs.

• Pulled end of day reports and entering all information into computet Education

Certificate program in Business Technology

Yakima Valley Community College - Yakima, WA

August 2008 to July 2009


Microsoft Office, PowerPoint,

Additional Information

I am able to multitask and follow directions.i am willing to learn new things.

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