Customer Service Microsoft Office
Resume:
TONYA BUTLER
Terrell,TX *5160 cell 214-***-**** email address *****.********@*****.***
PROFESSIONAL SKILLS
Microsoft Office
Microsoft Word
Microsoft Excel
10Key calculator
Time Management Skills
Detailed/ Goal-Oriented
Loan Processing/Booking
Ability to multi-task
Cash Handling Experienced
Wire transfers
Strong organizational and interpersonal skills Skill in exercising independent judgment Encoding General
Ledgers/balancing
PROFESSIONAL EXPERIENCE
Genpact Mortgage (contract for USAA) Richardson, TX
Home Loans
Mortgage Loan Processor, Oct. 2016 to May 2018
Gather information and take each file from pre-approval to closing. Input proper loan information into the system for processing.
Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy.
Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.
Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.
Mortgage Loan Processor is to ensure the timely and accurate packaging of all loans originated by our loan officers.
BANK OF AMERICA Addison & Richardson, TX
Home Loans & Insurance
Foreclosure Referral Review- Mortgage Service Specialist I, Sept. 2009 to Mar. 2016
Review delinquent loans to ensure all servicing guidelines have been followed prior to referring loans to foreclosure.
Entrusted to take on additional tasks such as FHA management level approval, conduct internal audits, and Bypass report.
Attend team huddles with my fellow teammates implementing new procedures and or updates.
Special Project/ Research approved foreclosure loans to ensure appropriate guidelines were met proceeding sale date.
Side by side new hire training and or cross training teammates.
BANK OF AMERICA Richardson, TX (in addition to primary job title)
Home Loans & Insurance
MOL-Sr. Loan Services Specialist-MHA Sept. 2009 to Nov. 2011
Take in inbound calls.
Post Payments, redirect customers to appropriate department.
Assist customers in completing and returning Loan Documents MHA (Making Home Affordable).
UNITED CENTRAL BANK Garland, TX Commercial and Personal Loans
Loan Operations Specialist, May 2000 to Mar. 2009
Process /Book / Fund Commercial and Personal Loans.
Audit Loans, and GL Ledgers/Track MSB Documents.
Contact Title Company / Insurance Company for recorded documents (title polices, Deed of Trust) hazard/life insurance. UCC Filing and Post Funding, File and build Credit and Collateral Files, Process Loan Payoffs, research property tax information, Produce and clear exception reports.
Research and resolve customer issues, post loan payments.
Notary Certified
PROFESSIONAL EXPERIENCE (CONTINUED)
UNITED CENTRAL BANK Garland, TX
Customer Services
New Accounts Representative, May 2000 to Mar. 2003 Verify customer information in Tickler System.
Receive deposits, Place Holds on large deposit accounts.
Create customer files.
Open Safe deposit box accounts.
Activate ATM and debit cards, order Checks.
Open Certificate of Deposit accounts as well as IRA’s.
Wire Transfers
Notary Certified
UNITED CENTRAL BANK Garland, TX
Customer Services
Teller, May 2000 to Sept. 2003
Receive check and cash deposits.
File CTR’s and TT&L’s.
Balance ATM machine.
Encode & file work, prepare change orders for Commercial check cashing customers, balance teller drawer.
AMERICAN NATIONAL BANK OF TEXAS Terrell, TX
Accounting
Reconciliation Clerk, Nov. 2001 to Feb. 2003
Balance: OPS transfers, Cash Advances (Visa/MC), ATM General Ledgers, IOLTA, and Auto Balance Reports.
Chargeback Clerk, Nov. to Feb. 2003
Balance FED work /Strip and film checks for returns and reclears.
Print out chargeback report, Encode General Ledgers.
Send checks to be imaged, place stops and holds on large checks received via email, prepare checks and reports to be mailed back to customers.
EDUCATION & CERTIFICATIONS
Terrell High School- Terrell, TX
High School Diploma
Teller Training
Customer Service Training (New Accounts Rep.)
ACCOMPLISHMENTS AND RECOGNITION
Recognition for meeting performance quarterly.
Entrusted to perform priority tasks with deadlines.
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