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Customer Service Microsoft Office

Location:
Terrell, TX
Posted:
September 07, 2018

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Resume:

TONYA BUTLER

**** *. ******** **.

Terrell,TX *5160 cell 214-***-**** email address ac6yuh@r.postjobfree.com

PROFESSIONAL SKILLS

Microsoft Office

Microsoft Word

Microsoft Excel

10Key calculator

Time Management Skills

Detailed/ Goal-Oriented

Loan Processing/Booking

Ability to multi-task

Cash Handling Experienced

Wire transfers

Strong organizational and interpersonal skills Skill in exercising independent judgment Encoding General

Ledgers/balancing

PROFESSIONAL EXPERIENCE

Genpact Mortgage (contract for USAA) Richardson, TX

Home Loans

Mortgage Loan Processor, Oct. 2016 to May 2018

Gather information and take each file from pre-approval to closing. Input proper loan information into the system for processing.

Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy.

Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.

Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.

Mortgage Loan Processor is to ensure the timely and accurate packaging of all loans originated by our loan officers.

BANK OF AMERICA Addison & Richardson, TX

Home Loans & Insurance

Foreclosure Referral Review- Mortgage Service Specialist I, Sept. 2009 to Mar. 2016

Review delinquent loans to ensure all servicing guidelines have been followed prior to referring loans to foreclosure.

Entrusted to take on additional tasks such as FHA management level approval, conduct internal audits, and Bypass report.

Attend team huddles with my fellow teammates implementing new procedures and or updates.

Special Project/ Research approved foreclosure loans to ensure appropriate guidelines were met proceeding sale date.

Side by side new hire training and or cross training teammates.

BANK OF AMERICA Richardson, TX (in addition to primary job title)

Home Loans & Insurance

MOL-Sr. Loan Services Specialist-MHA Sept. 2009 to Nov. 2011

Take in inbound calls.

Post Payments, redirect customers to appropriate department.

Assist customers in completing and returning Loan Documents MHA (Making Home Affordable).

UNITED CENTRAL BANK Garland, TX Commercial and Personal Loans

Loan Operations Specialist, May 2000 to Mar. 2009

Process /Book / Fund Commercial and Personal Loans.

Audit Loans, and GL Ledgers/Track MSB Documents.

Contact Title Company / Insurance Company for recorded documents (title polices, Deed of Trust) hazard/life insurance. UCC Filing and Post Funding, File and build Credit and Collateral Files, Process Loan Payoffs, research property tax information, Produce and clear exception reports.

Research and resolve customer issues, post loan payments.

Notary Certified

PROFESSIONAL EXPERIENCE (CONTINUED)

UNITED CENTRAL BANK Garland, TX

Customer Services

New Accounts Representative, May 2000 to Mar. 2003 Verify customer information in Tickler System.

Receive deposits, Place Holds on large deposit accounts.

Create customer files.

Open Safe deposit box accounts.

Activate ATM and debit cards, order Checks.

Open Certificate of Deposit accounts as well as IRA’s.

Wire Transfers

Notary Certified

UNITED CENTRAL BANK Garland, TX

Customer Services

Teller, May 2000 to Sept. 2003

Receive check and cash deposits.

File CTR’s and TT&L’s.

Balance ATM machine.

Encode & file work, prepare change orders for Commercial check cashing customers, balance teller drawer.

AMERICAN NATIONAL BANK OF TEXAS Terrell, TX

Accounting

Reconciliation Clerk, Nov. 2001 to Feb. 2003

Balance: OPS transfers, Cash Advances (Visa/MC), ATM General Ledgers, IOLTA, and Auto Balance Reports.

Chargeback Clerk, Nov. to Feb. 2003

Balance FED work /Strip and film checks for returns and reclears.

Print out chargeback report, Encode General Ledgers.

Send checks to be imaged, place stops and holds on large checks received via email, prepare checks and reports to be mailed back to customers.

EDUCATION & CERTIFICATIONS

Terrell High School- Terrell, TX

High School Diploma

Teller Training

Customer Service Training (New Accounts Rep.)

ACCOMPLISHMENTS AND RECOGNITION

Recognition for meeting performance quarterly.

Entrusted to perform priority tasks with deadlines.



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