Customer Service Employee Relations

TERESA M. DIEKHOFF

***** ***** ** *** ****, Westport, IN 47283 *Cell 812-***-**** **********@*****.***

Professional Summary

Experienced Human Resource professional possessing strong interpersonal, organizational and customer service skills. Accomplished in employee recruitment, compensation, benefits, on-boarding, payroll and training development programs. Proven ability to build partnerships and trust with managers and employees to create a positive work environment.

Education

Ivy Tech College – Associates Degree Adminstrative Sciences

Professional Experience

Valeo North America – Greensburg, IN February 2017 – April 2018

Valeo is a multinational automotive supplier generating 14.5 billion in sales. Valeo has 134 plants, 17 research centers, 35 development center, 15 distribution platforms and employs over 80,000 employees in 30 countries worldwide.

Human Resources Generalist

Support site of 900 direct labor employees

Employee relations and progressive disciplinary actions

Managed recruitment and selection process for salaried employees

Assisted the on-boarding process including pre-employment screenings, new hire paperwork, new employee orientations

Partnered with management to develop HR policies, standard operating procedures and update employee handbook

Coach employees on company policy and daily operations

Assist with FMLA/STD/EEOC/WC claims

Track and report out on DL headcount and turnover

Managed on-site staffing agencies

Assist with open enrollment process

Elwood Staffing – Greensburg, IN May 2002 – February 2017

Founded in 1980, Elwood Staffing, a privately owned corporation, is a leading provider of talent-based solutions and actionable workforce intelligence.

On-Site Specialist

Partnered with Valeo HR for staffing requirements

Conducted plant tours for potential Valeo associates

Partner with Valeo Training department for new associate training and placement

Conduct Associate Assignment Survey every 30, 60 and 90 days and provided feedback to Valeo HR for retention strategies

Processed weekly payroll for up to 250 associates

Responsible for employee communication programs

Staffing Specialist

Interview candidates to aide in placement of clients

Manage on-boarding process including pre-employment screenings

Process weekly payroll

Provided superior customer service to associates and clients

Incoming calls and served as back-up to Staffing Assistant as needed.

Trouble shoot understaffed issues

Administer disciplinary procedures including terminations

Business System Skills

MS Office proficient • Peoplesoft HR System • Taleo Hiring Management System • ADP • Kronos Time Keeping System

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