Sales Manager
Resume:
Carlos
Githens
Personal Info
Address
Lakeland, FL 33813
Phone
******@*****.***
https://www.linkedin.com/in/cgithens/
Skills
Salesforce
Advanced
MS Office Suite
Expert
Communication
Expert
Multitasking
Expert
Prioritizing
Expert
Initiative and Problem-Solving Abilities
Expert
Exceeding Sales Goals
Dependability
Leadership
Business Process Improvement
Project Management
Advanced
CRM
Innovative, Transformative, and Development Executive Breaking conventional norms: Asking the “what ifs” to achieve “what could be.” Impressive track record of connecting with C-Suite clients, analyzing diverse businesses, identifying untapped opportunities, and delivering innovative solutions that drive millions in revenue. Extraordinary talent for delivering quality products, introducing operational efficiencies, building brand prestige, and capitalizing on business opportunities that support unprecedented growth. Adaptable and resilient, with extensive success in talent leadership, training, and mentoring. Exceptional multilingual communicator & negotiator; fluent in English, and Spanish. Core Strengths
• Sales & Marketing
• Best-in-Class Client Service
• Business Upstarts & Turnarounds
• Latin America Partnerships
• Adapting to Industry Trends
• Business Planning & Structuring
• Top-Tier Talent Development
• Market & Competitor Research
• Innovative Leader
• Market Penetration & Growth
• Best Practices
• Team Building, Mentoring & Leadership
• Business Technology and Alignment
• Diversity Management
Notable Highlights
Major Turnaround: Transform Computer Experts, increasing sales by 430% in 9 stores in just 7 months. Lowered average inventory cost by 30% through new contract negotiations and keeping only high turnover items on hand.
Explosive Growth: Develop a National Strategy for Concelular purchasing cellular phones from global distributors or directly with the manufacturer bypassing America Movil (Claro) restrictions for cellphone distributors. Successfully negotiated contract with Claro to pay for subsidies on handsets that were not purchased through Claro. Successfully expand operations throughout the Colombian territory, to become the largest single master distributors for Claro Colombia. First to develop and market several apps in the cellphone market place for various consumer needs. Team Development: Improve success rate of new trainees at Apple by creating several job aids to help with training and distributed them among the Mentor Department. Experience
2018-03 -
present
Retentions
Spectrum
Support representatives and trainers by developing custom tailored solutions based on business needs. Created and revamped training materials to flow better and be easier to read and understand.
Develop new ways to train complex systems in an easy format to understand. Trainers have reported a 35% higher success rate.
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Create sophisticated presentations in order to present different products and services.
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Raise productivity rate of new hires by over 25% with new training programs and materials.
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Created a tool that lowered AHT by 35 seconds on average with new tools that make entering codes, knowing promotional line up and offers, services, channel lineups with shows built in, and more in an easy to use tool.
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Languages
Spanish
Fluent
Portuguese
Good Understanding
English
Fluent
Recognized for going above and beyond, and won several awards of excellence.
•
2014-03 -
2017-04
Mentor
Apple
Hand-picked to join a select team within Apple that helps trains and acclimate new hires to their new role. Selected to work on various projects to change training on a national level.
Educated new and existing employees on company’s policy, procedures, solutions for technical issues, and worked on programs to improve training.
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Identified opportunities to improve training process, using employee evaluations, manager’s and trainer’s feedback, to formulate a new way to train employees.
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Built and contributed to team website, to promote ideas and collaboration between teammates to improve results.
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• Challenged the status quo by pioneering a new approach to mentoring.
• ACEA Winner (An Employee of the Year award).
2012-07 -
2014-03
District Manager
Computer Experts
Provide expert business development and strategy consultation for business, consumer, and nonprofit customers. Spearhead initiatives that enhance digital systems, and tech support solutions made for everyday people. Raised revenue from consumer and business solutions by 430% in two years. This is accomplished by implementing service contracts, developing sales tactics and goals, and provide new solutions to sell to new and existing customers.
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Bridged the gap between technology and business operations by creating a strong, confident, and focused team, eliminating silos, and establishing the IT infrastructure-planning-support and process.
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• Streamlined and standardized procedures.
• Managed 6 direct reports
2006-07 -
2012-12
Quality Control and Project Management
Tapia Homes
Project Manager with over 5 years of experience managing multimillion-dollar construction projects, coordinating workforce team of 30+ subcontractors, and performing budget allocation and analysis. Won Employee of the Year and introduced modernization of techniques and software throughout the company.
• Inspected homes to ensure homes are built to our higher standards.
• Scheduled out subcontractors according to the construction process. Updated computer software, and implemented project management and estimation software.
•
2005-09 -
2006-08
District Manager
Viva Wireless
Produce high-impact strategies to successfully launch 13 stores in the Orlando market. Define long-term purpose, vision, and goals to engage/energize the unlimited revolution. Lead and motivate over 13 direct reports, 8 functional reports, and over 130 employees to peak performance levels while expertly managing all aspects of the Viva Wireless business. Hire, build, and coach winning management/commercial teams. Promote internal and external awareness of the unlimited revolution and procured contracts to purchase accessories directly from Chinese manufacturers. Serve on the parent company’s, senior national leadership team, and was hired to establish a company to be sold to another distributor between 12-18 months. Manager of the Year.
Established eleven million dollars plus stores in less than one year. While expanding operations into cellular repairs and business services.
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Negotiated contracts with accessory vendors and brought down average accessory cost of $8.00 to $3.00 using economies of scale and going directly to the manufacturer.
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Spearheaded “Viva Drive,” a sales technique program. Vendors learned about products, business solutions and how to raise attach rate with sales. Sales rose 35% after entire sales team was trained to a higher standard.
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• Managed 13 direct reports
Expanded offerings by teaming up with business solution providers to aggressively expand into the business market.
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2002-05 -
2005-08
Development Manager
Concelular
Provided strategic business leadership to evangelize and promote Concelular image, reputation, and brand in the highly competitive Colombian market. Envision, design, and execute brand-building, profit-growing initiatives while overseeing cellphone distribution, CRM, merchandising, and staff training operations. Developed guidelines for product launches, promotions, and events. Hire, build, and coach, winning management/commercial teams throughout Colombia in order to promote services offered by America Movil’s subsidy Claro. Developed guidelines for product launches, promotions, and events. Recipient of multiple awards for excellence.
Played integral role in positioning Concelular as the #1 master distributor in Colombia, in both sales and market share with an average sales growth of 15% year over year.
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Increased revenue 65% and operating profit 130% over 3 years by implementing tailor-made marketing and sales strategies developed on an individual store needs and market. Supporting and strengthening the Concelular brand and image. Launched Latin American Sales channel in Argentina, Brazil, Chile, Peru, and Venezuela.
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Challenged the status quo by pioneering a new approach to in-store events. Created invitation-only events to attract large business sales and more sub distributors. Business events included specially trained staff for business solutions that were able to show a wide variety of products and services. Sub distributor events included staff from all. aspects of the company that were there to help a smaller distributor to start their business.
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Overhauled store layouts and introduced new location dependent designs to capitalize on the best possible locations within points of sale. Supervised all phases of design and implementation process to remain attentive to, and attractive for, consumer appeal.
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Enhanced collaboration, interoperability, and sustainability across the business by creating, front running solutions that promoted transparency and innovation
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• Managed 15 direct reports
Education
2012-09 -
2017-03
University of Phoenix, Global Management, Business Administration Dual Major, Bachelors
BS in Global Management and Business Administration Dual Major Additional Activities
2014 -
present
Rotary Club
Community Leadership Team
2000 -
present
Habitat For Humanity
2007 -
present
Hispanic Club
Board of Directors
2008 -
present
Christian Leadership Council
Leadership Group
Certificates
2014-10 Six Sigma Lean Black Belt
2015-06 5 Habits of Highly Effective People
2016-01 Public Speaking and Presentations
2016-12 MS Office 2016
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