Customer Service Administrative Assistant

Kwame Booker

202-***-**** **** North Capitol St. NW #A712, Washington DC 20002 *****.******@*****.***

EXPERIENCE

Department of Energy and Environment (Central Records) Washington, DC

Records Clerk 6/2018-Present

Scanning records for the Underground Storage Tank and Leaky Underground Storage Tank Division

Using scanning software called Next image and Capture Perfect 3.1

Using Cannon Image Formula Dr-G1100 and Contex IQ Quattro Scanners

Pull Record Request and deliver files to co-workers within agency

Inventory of checked out Environmental records

Scanning Storm Water Approved plans into OCTO Quick Base database

DC Board of Elections Washington, DC

Check-in Clerk 6/2018-6/2018

Setup check-in clerk polling pads

Greet voter when they enter the check-in station

Maintain the orderly flow of registered electors within the central polling place to

which he or she is attached

Check to make sure all voters information is correct in system

Ask if voters want to vote paper or electronically

Determine whether you are eligible to cast a live (regular) ballot or whether you must cast a Special Ballot

Refer voters to the special ballet section

Direct the elector to the Polling Station where he or she has to vote

Dismantle all check-in clerk equipment and pack up.

Reynolds Real Estate Washington, DC

Administrative Assistant 9/2012 – 10/2012

Communicated with employees by disseminating or explaining information

Took orders and addressed complaints

Answered telephones calls professionally and directed calls to appropriate staff and took messages.

Compiled, copied, sorted, and filed records of office activities.

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer

Opened, sorted, and route incoming mail, answered correspondence, and prepared outgoing mail

Reviewed files, records, and other documents to obtain information to respond to requests

Office of the Chief Technology Officer Washington, DC

Facilities Assistant (Intern) 9/2010 – 6/2011

Received and conducted inventory of IT & furniture purchases

Disposed excess IT & furniture with DC Government guidelines

Completed all disposal documents and filed all paperwork

Handled over $125,000 in IT equipment & furniture purchases a month

Assisted with moving furniture and breaking down and building of office cubicles

QUALIFICATIONS

Proficient in MS Word

Experienced Customer Service

Strong communications skills

Detail oriented and efficient

Enthusiastic about learning new skills on the job

CREDENTIALS

M. M Washington CHS (Culinary Arts Training) Washington, DC

Spingarn Stay High School Washington, DC

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