Manager Customer Service

George Amadi

770-***-****, **** N Shallowford Rd Apt 1, Atlanta Ga, 30341, gamadi44gmail.com

Summary

Highly organized and detailed- oriented professional seeks career opportunity. Independent, self-directed person who is able to communicate effectively and meet even the most demanding challenges. Experienced in managing and prioritizing diverse workloads in critical deadline environments, effectively working with chief executive officers and staff at all levels, and providing exceptional customer service. Possess strong leadership skills, compelling written and verbal communication ability, professional demeanor, and strong diplomacy skills.

Experience

JW Marriott Buckhead 2106-Present

Loss Prevention Officer

Keeping guest room safe and secure

Controlling access to the property

Protecting assets money, equipment supplies and personal valuables of guest and employee

Handling emergencies, investigating incidents, keeping security records

State of Georgia (DFCS) 2014-2015

Case Manager

Assed the level of risk to children by conducting face to face interviews with the alleged victims and caretakers

With law enforcement when children are physically removed from caretakers

Investigated and testified regarding the status of the child’s potential placement in a home

Judicial Correctional Services 2012-2014

Probation Officer

Monitored and supervised court ordered probationers

Made recommendations for each probationer as requested by the court

Managed case loads

GC Services 2007-2012

Accounting Manager

Assisted in data entry of account transactions

Performed accounts payable

Settled delinquent accounts on credit cards and commercial accounts

Mann Braken LLC 2000-2005

3rd Party Collections/ Accounts Manager

Responsible for inbound and outbound calls through an auto-dialer

Documented debtor’s files using collection partners and negotiated delinquent accounts

Georgia Department of Corrections 1998-1998

Counselor (internship)

Supervised various court ordered activities

Planned and implemented curriculum and activity schedules

ARCKO Executives Service INC 1991-1993

Security Officer

Kept inventory of client on CCTV cameras

Managed the call center directed inquires to various departments

Tracked and made daily reports

Texas Department of Corrections 1987-1987

Probation Officer (Internship)

Supervised and monitored court ordered probationers

Made recommendations for each probationer as requested by the court

Education

Master of Arts in Criminal Justice

Clark Atlanta University, Atlanta GA USA

Bachelors of Science

Bishop College, Dallas TX USA

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