HEATHER GLARDON

**** ****** ***** • Cincinnati, Ohio 45239

CELL PHONE 513-***-****

ac6yrj@r.postjobfree.com

Objective Statement

Seeking a job in any hospitality or customer relations field to apply my skills in a challenging position, where my intelligence and enthusiasm will best benefit the organization, while providing professional and personal growth.

Education Program

University of Phoenix, online

Associates Degree, Hospitality Travel and Tourism, May 2012

GPA 3.7 / 4.0

Employment Experience

Spinning Fork 6765 Dixie Highway 2004 - present

Head Server / Bartender / Hostess

Responsible for scheduling 10 employees. Handled a section of 12 tables.

Resolved and satisfied customer complaints.

Supervised employees’ side work duties and figuring tip share for bussers and bartenders.

Organized large catering orders during the holiday season.

Angelo's Family Restaurant 8270 Winton Road 2002 to 2005

Server / Banquet parties

Setup and served wedding receptions and memorials services for up to 300 people.

Yesteryear’s Bar and Grill 825 Northland Boulevard 1995 to 2002

Bar manager / Server Manager

Helped owner open restaurant by setting up bar and ordering product.

In charge of entire restaurant 4 days a week.

Banquet experience during the holidays from the Hampshire Hotel in Springdale, Ohio

under April McCain in 1998 to 2000

QUALIFYING SKILLS

A dependable, hardworking individual with over 30 years’ experience associated in customer service.

Mastered the art of multi- tasking which is a must have skill needed for this field.

My skills also entail an office environment from 1994 to 2002 in a few HVAC companies with my

father who taught me how to draw using the AUTOCAD program. This also included filing, faxing and

printing large drawing. I’ve also used Microsoft Excel and Word. In addition, I have experience using a large database, Microsoft Access for large jobs that were shipped anywhere from the east side of the Mississippi. As well as, being very articulate when contacting the sales representatives by phone for jobs to be expedited or conflicts resolved.

References

Jerry Fath 513-***-****

Known 28 years regular customer / restaurant owner

George Shitewi 513-***-****

Known 14 years restaurant owner

Alisa Heymen 513-***-****

Known 30 years registered nurse RN / Previous co worker

Contact this candidate