CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

YVETT SLOAN

*** ******** **** #***, ***********, FL 32707 C: 772-***-**** ac6yos@r.postjobfree.com Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Customer service expert

Adaptive team player

Active listening skills

Courteous demeanor

Strong organizational skills

Energetic work attitude

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Assisted customers over the phone regarding store operations, product, promotions and services.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

11/2016 to Current Customer Service and Support Representative Convergys - Lake Mary, FL

Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Resolved product/policy issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints.

Kept abreast of rapidly evolving technology.

02/2016 to 10/2016 Customer Service Representative II 24-7 Intouch Contact Center - Altamonte Springs, FL Created new processes and systems for increasing customer service satisfaction. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Successfully interacted with customers and retail buyers to expedite orders. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.

11/2015 to 01/2016 Key Holder

Lane Bryant - Winter Garden, FL

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.

12/2014 to 08/2015 Assistant Store Manager

Pier 1 Imports - Memphis, TN

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success.

Trained 15 new employees quarterly.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

07/2014 to 12/2014 Store Manager

Family Dollar - Memphis, TN

Achieved high sales percentage with consultative, value-focused customer service approach.

Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Expressed appreciation and invited customers to return to the store. Increased territory sales by surpassing monthly goal of $35k Attended local, regional and national trade shows for product development training as defined by territory needs. .

09/2011 to 08/2014 Sales Supervisor

Macy's - Memphis, TN

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals.

EDUCATIONAL BACKGROUND

INTERESTS

SKILLS

Ranked as most effective department sales representative in the local region out of 35 representatives.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 20%.

Guaranteed positive customer experiences and resolved all customer complaints.

08/2010 to 09/2011 New Account Representative

First Bank - Memphis, TN

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Regularly sought opportunities to up sell additional products and services. Developed 20 new customer prospects or referrals per month. 08/2009 to 07/2010 Sales Floor Team Member

Target - Memphis, TN

Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Stocked and rotated inventory regularly.

Communicated all merchandise needs or issues to appropriate supervisors. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

04/2003 to 06/2009 Quality assurance specialist

HSBC - Chicago, IL

Adhered to all federal and state compliance guidelines relative to retail mortgage lending.

Performed daily maintenance of the loan applicant database for accuracy and compliance

Interviewed an average of 30 mortgage loan applicants per month. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers calculated properly. Business Administration

Saint Leo University - Saint Leo, Florida, USA

Business Administration

Volunteer time to assist other in need

Community clean up efforts

Literacy volunteer for elementary schooled children Professional and friendly

Careful and active listener

Strong public speaker

Multi-tasking

ADDITIONAL INFORMATION

Demonstrated leadership/supervisory skills.

Develop and empower high performing sales team.

Execute plans and sales strategies.

Strong leadership, interpersonal and communication

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