CAREER OVERVIEW
CORE STRENGTHS
ACCOMPLISHMENTS
WORK EXPERIENCE
YVETT SLOAN
*** ******** **** #***, ***********, FL 32707 C: 772-***-**** *****.*****@*****.*** Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Customer service expert
Adaptive team player
Active listening skills
Courteous demeanor
Strong organizational skills
Energetic work attitude
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Assisted customers over the phone regarding store operations, product, promotions and services.
Market Research
Interviewed clients via market research surveys to identify product issues and customer needs.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
11/2016 to Current Customer Service and Support Representative Convergys - Lake Mary, FL
Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Resolved product/policy issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints.
Kept abreast of rapidly evolving technology.
02/2016 to 10/2016 Customer Service Representative II 24-7 Intouch Contact Center - Altamonte Springs, FL Created new processes and systems for increasing customer service satisfaction. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Successfully interacted with customers and retail buyers to expedite orders. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.
11/2015 to 01/2016 Key Holder
Lane Bryant - Winter Garden, FL
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.
12/2014 to 08/2015 Assistant Store Manager
Pier 1 Imports - Memphis, TN
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success.
Trained 15 new employees quarterly.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
07/2014 to 12/2014 Store Manager
Family Dollar - Memphis, TN
Achieved high sales percentage with consultative, value-focused customer service approach.
Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Expressed appreciation and invited customers to return to the store. Increased territory sales by surpassing monthly goal of $35k Attended local, regional and national trade shows for product development training as defined by territory needs. .
09/2011 to 08/2014 Sales Supervisor
Macy's - Memphis, TN
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals.
EDUCATIONAL BACKGROUND
INTERESTS
SKILLS
Ranked as most effective department sales representative in the local region out of 35 representatives.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 20%.
Guaranteed positive customer experiences and resolved all customer complaints.
08/2010 to 09/2011 New Account Representative
First Bank - Memphis, TN
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Regularly sought opportunities to up sell additional products and services. Developed 20 new customer prospects or referrals per month. 08/2009 to 07/2010 Sales Floor Team Member
Target - Memphis, TN
Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
04/2003 to 06/2009 Quality assurance specialist
HSBC - Chicago, IL
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Performed daily maintenance of the loan applicant database for accuracy and compliance
Interviewed an average of 30 mortgage loan applicants per month. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers calculated properly. Business Administration
Saint Leo University - Saint Leo, Florida, USA
Business Administration
Volunteer time to assist other in need
Community clean up efforts
Literacy volunteer for elementary schooled children Professional and friendly
Careful and active listener
Strong public speaker
Multi-tasking
ADDITIONAL INFORMATION
Demonstrated leadership/supervisory skills.
Develop and empower high performing sales team.
Execute plans and sales strategies.
Strong leadership, interpersonal and communication