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Customer Service Representative

Location:
Vancouver, Washington, United States
Posted:
September 07, 2018

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Resume:

Rebekka Ervin

***** ** *** *** *** G*

Vancouver WA 98685

785-***-****

ac6ykx@r.postjobfree.com

Education

Washburn University, Topeka, Kansas

Associates of Science in Industrial Tech, Emphasis in Computers and Networking, May 2014

Washburn Institute of Technology, Topeka, Kansas

Computer Repair and Networking Program, May 2012

Experience

Sigma Design

August 2017 – August 2018, Test Technician

Set up, Operate, and maintain test equipment at HP in an EMC environment

Write defect reports and record various information for tracking purposes.

Interact with various levels of Engineers/Technicians

Lionbridge

December 2014 – August 2017, Test Technician

Preform test operations using various equipment and printers at HP

Write defects for Test Engineers

Maintain counts on testing material

Support.com, Vancouver Washington

September 2014 to December 2014, Customer Service Representative

Managed accounts for Comcast home security

Remotely connected to Customers home security to fix issues

Menard's, Topeka Kansas

May 2014-August 2014, Associate

Assisted guests fighting electrical equipment needs

Processed freight

Maintained correct stock levels

JMJ Broadcasting, Topeka Kansas

March 2012-August 2014, Assistant

Ran sound boards for event

Set-up networking equipment

Interacted with public for events and promotions

Teletech, Topeka Kansas

October 2011- October 2013, Customer Service Representative

Provided general account assistance

Provided technical support and troubleshooting assistance

Provided sales assistance

CDTradepost, Topeka Kansas

April 2009-May 2010, Customer Service Representative

Assisted locating music, movies, and video games customers

Generated daily, weekly, and monthly sales reports.

Acted as interim assistant manager

Scheduled employees, training, assisted with interviews, and conducted monthly employee performance review sessions

Alorica, Topeka Kansas

June 2008-January 2009, Sprint Customer Service Representative

Provided general account assistance

Provided technical support and troubleshooting assistance

Norwegian Cruise Line America, Honolulu Hawaii

May 2007-May 2008, Waiter

Served as firefighter, medical assistance, and passenger safety

Trained by the National Coast Guard.

Served as a French translator and a tour guide

Barnes and Noble, Topeka Kansas

September 2005-April 2007, Customer Service Representative

Processed sales

Assisted customers

Stocked inventory.

U-Haul, Topeka Kansas

September 2005-March 2007, Customer Service Representative

Assisted customers with moving and storage needs

Completed contracts for rental and purchase of items

Serviced the truck fleet

Installed trailer hitches and wiring

Encore Broadcasting, Midland Texas

March 2004-April 2005, Assistant

Ran sound boards for event

Set-up networking equipment

Interacted with public for events and promotions

Maintained Web site

Produced national radio commercials spots

Acted as photographer as needed for live events

Honors

Bronze Medal, State Math Competition, SkillsUSA

Bronze Medal, State Computer Networking Competition, SkillsUSA



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