Customer Service Representative
Resume:
Rebekka Ervin
Vancouver WA 98685
**************@*******.***
Education
Washburn University, Topeka, Kansas
Associates of Science in Industrial Tech, Emphasis in Computers and Networking, May 2014
Washburn Institute of Technology, Topeka, Kansas
Computer Repair and Networking Program, May 2012
Experience
Sigma Design
August 2017 – August 2018, Test Technician
Set up, Operate, and maintain test equipment at HP in an EMC environment
Write defect reports and record various information for tracking purposes.
Interact with various levels of Engineers/Technicians
Lionbridge
December 2014 – August 2017, Test Technician
Preform test operations using various equipment and printers at HP
Write defects for Test Engineers
Maintain counts on testing material
Support.com, Vancouver Washington
September 2014 to December 2014, Customer Service Representative
Managed accounts for Comcast home security
Remotely connected to Customers home security to fix issues
Menard's, Topeka Kansas
May 2014-August 2014, Associate
Assisted guests fighting electrical equipment needs
Processed freight
Maintained correct stock levels
JMJ Broadcasting, Topeka Kansas
March 2012-August 2014, Assistant
Ran sound boards for event
Set-up networking equipment
Interacted with public for events and promotions
Teletech, Topeka Kansas
October 2011- October 2013, Customer Service Representative
Provided general account assistance
Provided technical support and troubleshooting assistance
Provided sales assistance
CDTradepost, Topeka Kansas
April 2009-May 2010, Customer Service Representative
Assisted locating music, movies, and video games customers
Generated daily, weekly, and monthly sales reports.
Acted as interim assistant manager
Scheduled employees, training, assisted with interviews, and conducted monthly employee performance review sessions
Alorica, Topeka Kansas
June 2008-January 2009, Sprint Customer Service Representative
Provided general account assistance
Provided technical support and troubleshooting assistance
Norwegian Cruise Line America, Honolulu Hawaii
May 2007-May 2008, Waiter
Served as firefighter, medical assistance, and passenger safety
Trained by the National Coast Guard.
Served as a French translator and a tour guide
Barnes and Noble, Topeka Kansas
September 2005-April 2007, Customer Service Representative
Processed sales
Assisted customers
Stocked inventory.
U-Haul, Topeka Kansas
September 2005-March 2007, Customer Service Representative
Assisted customers with moving and storage needs
Completed contracts for rental and purchase of items
Serviced the truck fleet
Installed trailer hitches and wiring
Encore Broadcasting, Midland Texas
March 2004-April 2005, Assistant
Ran sound boards for event
Set-up networking equipment
Interacted with public for events and promotions
Maintained Web site
Produced national radio commercials spots
Acted as photographer as needed for live events
Honors
Bronze Medal, State Math Competition, SkillsUSA
Bronze Medal, State Computer Networking Competition, SkillsUSA
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