Customer Service Assistant

REHEMA DIVINE

*** * **** **, ******, ARIZONA ****3 (H) 520-***-****, 329.9279 ************@*****.***

PROFESSIONAL SUMMARY

Strong people-skills; excellent with customer service; hard-working and fast learner. Experience working with diverse groups and marginalized population (e.g. elderly, marginalized children). Skills and experience with facilitation and teaching. Excellent oral and written communication skills. Goal-oriented.

SKILL

Manage and train teams of young adults. Counseling; conflict management and resolution

Computer: Proficient in Microsoft Windows: word, management

Knows rules and regulations related to working with children.

Active Excellent communication; Judgment Listening & Critical thinking and decisions

Multilingual: fluent in Swahili, Lingala, English, Mashi, and intermediate in French

PROFESSIONAL EXPERIENCE

Director 01/2017-06/2018 Amani Preschool and Childcare Center – Tucson, AZ

• Supervise preschool teachers and childcare workers

• Hire and train new staff members

• Provide training and professional development opportunities for staff

• Establish policies and communicate them to staff and parents

• Develop educational programs and set educational standards

• Help staff resolve conflicts between children

• Assist staff in communicating with parents

• Meet with parents and staff to discuss students’ progress

• Establish budgets and set fees for programs

• Ensure facilities are maintained and cleaned according to state regulations

•. Manage state funding

Assistant Director and Preschool teacher 01/2015 to 02/2016 Amani Preschool and Childcare Center – Tucson, AZ

Worked with children and school age

Organize and taught after school program

Supervise children and interact with children

Administer and prepared lesson plans for several classroom projects and assisted students with basic skills development.

Teach proper eating habits and personal hygiene. Early childhood intervention. classroom management. Conflict resolution.

Observed and evaluate children's performance and behavior

Receptionist 08/2015 to 12/2015 International Rescue Committee – Tucson, AZ

Document processing, database updates, maintenance, file making, and management.

Received and distributed incoming mail and faxes.

Answered and direct incoming calls in a timely manner.

Received all walk-in clients in a courteous manner and maintain an orderly waiting area.

Transmitted information to customers, using computer, mail, or facsimile machine.Resolved complaints from customers or the public.

Director of the youth ministry 01/2014 to 05/2015 Bethesda African Fellowship Tucson, AZ

Plan programs and oversee activities for youth ministry: implement and arrange various activities

Reach out to the community and social service programs. Provide supplemental education to high school students in need

Create weekend activities like recreation programs, like recreation programs, sports, and art to bring youths together in a safe environment. Operate and manage budget from monthly contributions

Office Aid, Counselors assistant 01/2013 to 05/2013 Rincon High School – Tucson, AZ

Provided administrative support to a team of counselors. Delivered call slips to seniors and juniors.

Printing and faxing papers, Design flyers and posters. Arranged and Decorate Seniors Award night auditorium. Recorded G.P. As and class rank data.

EDUCATION

Bachelor of Arts: Political Science The University of Arizona - Tucson, AZ

BA in political science and foreign affairs with a Thematic minor in cultures and languages of Africa

COMMUNITY SERVICE INVOLVEMENT

Internship at Iskashitaa Refugee Network Facilitator and interpreter January 2015- May 2015

Facilitated interactions with the community Coordinated media programs

Interpretation. Prepared settlement agreements for disputants to sign.

University of Arizona New Start Summer Program Participant, Tucson, AZ, June-August 2013.

Developed skills in success strategies, goal- setting, and social and civic responsibility. Group prepares, presented at New Start Conference

University of Arizona Rising Sun Leadership Program participant, Tucson, AZ, June-August.

Developed Leadership skills: to motivate, enthuse and build respect

University of Arizona African Student Association Participant, August 2013-2017

Teamwork and campus involvement participated weekly

Iskashitaa Refugee Harvesting Network Volunteer, 2010-present.

Harvesting fruits, and cooking with women from different cultures from Africa, Asia,

Women cooking and recipe making participant.

Helped in editing and video making, blog writing

Girls making Media Intern, 2011. A spokeswoman for Iskashitaa: participated in a video interview

A spokeswoman for Iskashitaa: participated in a video interview

TRAINING AND CERTIFICATION

First Aid/CPR, prevention and support certification combined with the ability to solve problems quickly at nursing and childcare backgrounds

Conflict management and conflict resolution course: University of Arizona

Experience and knowledge working with patients who have chronic and acute conditions

AWARDS

Arizona Assurance Scholarship

Received Deans of Students honors award, October 2014 and 2015

The National Society of Collegiate Scholars UA Chapter

REFERENCES

Reference available upon request

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