Address: **** ******* **, *** ****, California, 95129
Self-motivated Customer Relationship Specialist and Analyst. Committed bringing out the best in the work that has been assigned by upgrading my skills through continuous learning. I believe in keeping the attitude humble and helpful towards the peers.
• Customer Support and Relationships.
• Strong communication skills both verbal and written.
• Can efficiently multitask and good at repetitive work.
• Microsoft Office and Outlook.
• Strong understanding of business efficiency methods.
• Able to work independently or as part of a team.
• Proactive problem solver and analytical thinker.
• Works well with all levels of management.
1. Customer Management Specialist at
Appointy Information Technology Private Limited.
11/2017 - Till now
Appointy Information Technology is a SAAS company whose product is a simple, functional and powerful scheduling software. It is designed to grow and manage the client business.
Contributions: I am responsible for developing solutions to business problems, and to advance the company's sales efforts, begins with defining, analyzing, and documenting requirements.
• Understand the needs of clients by understanding their requirements.
• Assist clients, making sure that they understand the product and its various features.
• Helping clients to set up their accounts according to their prepossessions.
• Continue assistance for the future queries.
• Conduct vertical based researches e.g. Salon Industry, with the purpose to understand their problems and desirable results.
• Prepared detailed reports for the design team to architect the probable solutions.
• Evaluate our product performance in comparison to competitors and suggested required improvements to our business strategies.
2. Product Delivery Manager at Indiamart Intermesh Limited.
07/2006 - 09/2007
Contributions: Managed web-based project catalogs team. This team was responsible for developing web catalogs from the scratch to the final finishing of it.
• Interacted with the customers to understand their requirements and to collect available data from them.
• Searched and collected the relevant data from public sources for clients.
• Assigned tasks to design and content development teams based on the above research.
• Made sure the work is done in a timely manner by following up with the teams.
• Checked the Quality of the design and content after getting it back from the design and content development team.
• Gave the presentation to the client and took feedback. Once the client provided feedback hosted the web page on the internet.
• Scheduled them for search engine optimization.
• Master of Business Application, specialization in finance (Year: 2006) from Faculty of Management Studies, Udaipur.
• Bachelor of Computer Application (Year: 2003) from Meerut University.
• Regularly participated in various activities at the college level like organizing the events and participating in them like quizzes, hosting, and speeches.
• I was a regular member of the sports club and have participated and won various tournaments of Badminton, Table Tennis at the college level.
• Very active performer in dance, singing, and other creative competitions.
• Motivational Blogger.