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Customer Management Specialist

San Jose, CA
According to the market standards
September 07, 2018

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Manishi Singh


Address: **** ******* **, *** ****, California, 95129

Mobile: 669-***-****


Self-motivated Customer Relationship Specialist and Analyst. Committed bringing out the best in the work that has been assigned by upgrading my skills through continuous learning. I believe in keeping the attitude humble and helpful towards the peers.


• Customer Support and Relationships.

• Strong communication skills both verbal and written.

• Can efficiently multitask and good at repetitive work.

• Microsoft Office and Outlook.

• Strong understanding of business efficiency methods.

• Able to work independently or as part of a team.

• Proactive problem solver and analytical thinker.

• Works well with all levels of management.


1. Customer Management Specialist at

Appointy Information Technology Private Limited.

11/2017 - Till now

Appointy Information Technology is a SAAS company whose product is a simple, functional and powerful scheduling software. It is designed to grow and manage the client business.

Contributions: I am responsible for developing solutions to business problems, and to advance the company's sales efforts, begins with defining, analyzing, and documenting requirements.

In Particular:

• Understand the needs of clients by understanding their requirements.

• Assist clients, making sure that they understand the product and its various features.

• Helping clients to set up their accounts according to their prepossessions.

• Continue assistance for the future queries.

• Conduct vertical based researches e.g. Salon Industry, with the purpose to understand their problems and desirable results.

• Prepared detailed reports for the design team to architect the probable solutions.

• Evaluate our product performance in comparison to competitors and suggested required improvements to our business strategies.

2. Product Delivery Manager at Indiamart Intermesh Limited.

07/2006 - 09/2007

Contributions: Managed web-based project catalogs team. This team was responsible for developing web catalogs from the scratch to the final finishing of it.

In Particular:

• Interacted with the customers to understand their requirements and to collect available data from them.

• Searched and collected the relevant data from public sources for clients.

• Assigned tasks to design and content development teams based on the above research.

• Made sure the work is done in a timely manner by following up with the teams.

• Checked the Quality of the design and content after getting it back from the design and content development team.

• Gave the presentation to the client and took feedback. Once the client provided feedback hosted the web page on the internet.

• Scheduled them for search engine optimization.


• Master of Business Application, specialization in finance (Year: 2006) from Faculty of Management Studies, Udaipur.

• Bachelor of Computer Application (Year: 2003) from Meerut University.


• Regularly participated in various activities at the college level like organizing the events and participating in them like quizzes, hosting, and speeches.

• I was a regular member of the sports club and have participated and won various tournaments of Badminton, Table Tennis at the college level.

• Very active performer in dance, singing, and other creative competitions.

• Motivational Blogger.

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