Customer Service Manager
Resume:
Columbia, SC *****
E-mail ******@***.***
Melvin Lloyd Samuels Jr.
Objective
Qualification
Seeking employment where I can establish myself as a major asset while working for and along with a reputable agency as a mutual benefit to both our success and common goals. I would really enjoy the chance to apply my past experiences, creativity, knowledge, and insight to augment your present day company into becoming an exceptional and outstanding company.
I have cultivated and developed my professional career by refining and reinforcing my strengths in Decision Making, Strategic Thinking, and Problem Solving. I have made significant achievements in my role as a leader and as supportive team player. I have clerked for over (19) nineteen Richland and Lexington County Magistrate Judges, with satisfying, exemplary results - working my way from entry level to management and administrative positions. I have a well diverse and accomplished background comprising skills of customer service, conducting clerical, administrative duties, and sales to studying at the Midlands Technical Institute for Computer Networking and Engineering. I am accustomed to working in fast- paced environments with the ability to think quickly; making sound judgments and decisions and successfully handle difficult clients. I use Microsoft Programs daily and I am fully proficient and experienced in the functions and normal operations of any computer as an end user even to beginner’s technician experience in computers. I have excellent inter-person skills and the ability to work well with others in supervisory or support staff positions.
Education
HS Diploma May 2003 W.J. Keenan High School Columbia SC
Business Adm. Benedict College Columbia SC
August 2003
Computer Networking Midlands Technical College Columbia
SC
January 2006
Majored in Business, Inaugurated in the honor’s society for obtaining a high G.P.A., also inducted into the School of Business
Certificates,
Background Skills
&
Accomplishments
Awarded Employee of the month for SCDMV; NCIC (National Crime Information Center) Certified-Run Background Checks, Commissioned Notary Public, Awarded Certificate for Completion, Organization and Time Management; successfully completed class courses on Microsoft works 2010; WPM 63 CMS (Court/Case Management System), Typewriter, Microfilm, Windows [XP, Windows Vista, Windows 7 - 10], Mac OS, Video Conference Polycom Cisco Network, Cisco IP Phone Network, Marantz Recording Systems, Scanning Devices, Pollock Copier, Excel, Outlook, PDF Files, Victim Service Provider
Work Experience
Work Experience
(Cont)
September 2013 – Present, Lexington County Court Administration Lexington, SC
Assistant Court Administrator II
As a Bond Court Manager I train and supervise employees who are responsible for maintaining daily functions of Bond Court and Preliminary Hearing operations. I assist in conducting interviews, delegating and reviewing work assignments, handling various difficult employee matters, evaluate employee’s performance, approve time records and requests for time off, and resolve department concerns and complaints. Under limited supervision, I perform highly responsible administrative, technical and legal clerical work in support of efficient and effective department operations, including planning, coordinating and supervising the daily operations of the Bond Court and Preliminary Hearing Court. I am obligated to handling all financials within the bond court office, mail notices, contact and correspond with law enforcement, defendants, victims, attorneys, etc., assists with other court operations as assigned, and performs related work as assigned.
Nov 2008 – September 2013, Richland County Court Administration Columbia, SC
Criminal Law Clerk
I perform responsible, specialized clerical duties in order to support efficient and effective Court Administration operations which includes: Researching Richland County Ordinances and Statue Codes in order to provide the Magisterial Judge with in depth knowledge involving court cases; maintain accurate and up to date case files and records during input / entry; assist in the courtroom as necessary normally involving verbally recording case files for the State's record, orating publicly all rights to defendants in the courtroom, screening defendants to determine eligibility for public defender, prepare (type) correspondence, legal forms (warrant affidavits, arraignment hearing bail proceedings forms, guilty plea orders, discharges, and commitments), completing Background Criminal Checks through NCIC, processing expungement orders, communicating with special needs and language interpreters, receipts monies from fees and fines, communicate daily with defendants, plaintiffs, merchants, law enforcement personnel and legal personnel, use tact and judgment receiving, reviewing, and scheduling all submitted hearing, trial requests, civil actions, motions, warrants, tickets, and other court documents with accuracy and completeness; scheduling motions and hearings, preparing daily court dockets, notifying all parties involved of court dates and times. Explaining bail proceedings to the Defendants as well as any additional Conditions set by the Magistrate Judge. Make certain that all the necessary documents are made ready for each and every Defendant to be present at Court Arraignments.
Work Experience
(Cont)
Work Experience
(Cont)
Sept 2007 – Nov 2008, South Carolina Dept of Motor Vehicles Columbia SC
Administration Specialist II
As a state representative in the SCDMV Call Center my duties require me to correctly answer and research all inquiries in a time efficient and professional manner. Assisting, Explaining, and completing transactions for customers who records have went under suspension, are daily activities. I have to be familiar with the general knowledge, services, and business transactions that the SCDMV offer. From first - time vehicle registration to obtaining disability placards, the Call Center has to be acquainted and well versed on each one of these subjects. Being that the Call Center is responsible and available to answer and assist any individual in the world that has matters, or concerns with the SCDMV I feel more than capable of fulfilling my duties at any business center. The Call Center is a communication network that requires me to address the customer's needs either by email response, phone response, or even by mail. It is my duty to ensure that every one, single customer will enjoy a satisfactory experience with the SCDMV. I correspond with judicial court systems, law enforcement agencies, and also other states' DMV offices working together to resolve all matters of concern for the customer.
Aug 2004 – Sept 2007, City of Columbia Parking Enforcement Columbia SC
Parking Enforcement Officer
Enforcing city ordinances, codes, and laws. Maintaining and upholding a professional manner while under many extreme, hostile, and stressful situations. Attending criminal court trials on a regular basis to prosecute city offenders. Constantly alert and conscientious to the public keeping the community a safe environment. Always ready and willing to provide a citizen with excellent aid and service.
References
Magistrate Judge M. R. Metts
201 John Mark Dial Dr.
Columbia SC 29209
Magistrate Judge J. Robinson
1400 Huger St.
Columbia, SC 29201
Magistrate Judge M. Branch Howard
201 John Mark Dial Dr.
Columbia SC 29201
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