Account Executive Customer Service

Steven Piao

Phone: 925-***-**** Email: ******.****@*****.***

Skills & Background

Eager to learn, keen to develop new skills required

Bilingual: Native English and Fluent Chinese Mandarin

Incorporates teamwork and helping others

Value integrity, responsibility, and professionalism

Highly motivated, organized, and detail oriented

Able to multi-task during times of pressure to meet deadlines

Computer literate, familiar with Microsoft Word/Excel/Powerpoint, 130 WPM

EDUCATION

CALIFORNIA STATE UNIVERSITY EAST BAY Hayward, CA

Bachelor of Science in Business Administration September 2015 – May 2017

MGMT 3620 Operations Management, MGMT 4670 Multinational Business, MKTG 3401 Marketing Principles

DIABLO VALLEY COLLEGE Pleasant Hill, CA

Associate of Science in Business Administration

COMM 120 Public Speaking, BUSAC 186 Financial Accounting September 2012 – June 2015

EXPERIENCE

ECHO GLOBAL LOGISTICS South San Francisco, CA

Account Executive – Team Leader August 2017 – Current

Team lead for annual multimillion gross profit account.

Manages operations, customer service, accounting, and problem solving.

Maintains 30% average Gross Profit per sale

Upsells new service for increased profit with current clients

CNK INTERNATIONAL HOLDING Hayward, CA

Financial/Secretarial Assistant May 2015 – May 2017

Communicated and managed payments with vendors, recorded expenses for bookkeeping, and negotiated with multiple vendors for optimal cost efficiency.

Completed weekly reports required by management, communicated with store management and upper management for efficient operations.

Managed company’s inventory and maintained finances, issued and signed paychecks.

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