Catherine J. Alesci
I am a hardworking professional Computer Support Specialist with a vast array of technical, end-user and customer service experience. I have the specialized skills that would make me a valuable addition to any organization. I build and maintain positive working relationships with customers and co-workers. Previous experience has given me the tools I need to exercise good judgment and show initiative in resolving complex software and hardware issues.
Installation and Set-up of Hardware/Software using a MAC and PC Windows Platform.
Extensive knowledge of Microsoft Office Products - Word, Excel, PowerPoint, Access and Publisher. I also have experience with Quicken, Google Docs and electronic File Management skills.
Administrative and supportive general office skills.
Strong organizational and planning skills with keen attention to detail.
Excellent written, verbal and interpersonal communication skills.
Interact effectively with co-workers, customers and all levels of management.
Reservation Specialist/Customer Service
Answer and make telephone calls regarding inquiries. Utilize reservation system to receive and process customer requests.
Charge and receive payments, reconcile discrepancies and collect on overdue balances.
Use Gmail and MS-Word to communicate information regarding specific customer transactions.
Customer Sales Associate
Greeted and served the general public.
Used electronic cash register for customer purchase and returns.
Managed merchandising flow and details.
Program Coordinator/Event Planner
Set-up all technical equipment and resolved any issues and/or problems with hardware devices or software applications.
Responsibility for Audio system performance and sound check as well as multiple table microphones.
Planned and executed logistics for a training program. Responsible for all aspects of training and accommodations.
Registered individuals using MS Access database and maintained current attendance records.
Using MS Word, formatted and sent material through MS Outlook and entered data from evaluations in MS Excel.
Prepared certificates, published programs using MS Publisher and planned formal graduation ceremonies.
Professional Technical Trainer/Presenter
Taught various application courses and operating systems such as DOS and Windows.
Provided informative and well-planned lectures using multi-media.
Lectured, instructed, evaluated, motivated and recorded grades for over 100 students daily.
2017-2018 Reservation Specialist Whitewater Excitement, Inc.-Auburn, CA
2015-2017 Customer Sales Associate SteinMart Department Store-Roseville, CA
2007-2013 Training Program Coordinator Ministry Leadership Center- Sacramento, CA
1999-2003 Computer Technology Instructor Heald College-Roseville, CA
EDUCATION & TRAINING
State Teaching Credential for Designated Subjects - "Computer Applications."
Sierra College - Computer Science courses
Interpersonal Communications - Train The Trainer, Time Management, Assertiveness Training and Business Writing.