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Sales Customer Service

Orlando, FL, 32810
September 06, 2018

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Randall Cole

Orlando, Florida 304-***-****

Qualifications Profile

Goal-oriented professional, well prepared to leverage transferable experience encompassing staff management and office administration to excel in a Human Resources role. Expertise in data management, accurately recording logs, reports, and personal information in database systems. Adept in coordinating staff assignments, managing schedules and contact information to ensure consistent workflow. Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages. Excellent interpersonal skills; expert in building rapport and fostering relationships with customers and team members.

Education / Professional Training

West Virginia University Morgantown,

Bachelors of Arts in History, 2012

OSHA 10-Hour General Industry Safety and Health • DON Sexual Assault Prevention and Response • DON Anti-Harassment Training • DOD Privacy and Personally Identifiable Information Awareness Training

Secret Security Clearance

Professional Experience

Labor Finders, 2018

Business Development Representative, Fayetteville, NC

Provided individuals employment through temporary labor and coordinated with businesses to use employees by using sales and marketing techniques.

Key Contributions:

Established cold contacts with potential customers so they were able to utilize our services.

Met with existing or dormant customers in order to maintain or re-establish our business relationship. Supported management, and staff in a business or functional unit while working in an office setting.

Resolved routine and non-routine inquiries customers had about our clients that worded for them.

Performed Administrative responsibilities, and provided Human Resources through E-Verify, and preforming background checks.

US Marine Corps – Cherry Point, NC

Civilian Police Officer, 2016 to 2017

Enforce state laws, perform tasks to ensure public safety and prevent criminal activity. Administer written affidavits and case reports, provide testimonies for the Attorney General, issue notices for moving violations, and perform routine investigations.

Key Contributions:

Collaborate with fellow officers to respond to public emergencies, including domestic violence, theft, traffic incidents, and homicides; work to apprehend suspects, de-escalate violent situations, and ensure victim and public safety.

Perform various administrative tasks such as draft arrest reports, review case files, perform background checks, and analyze financial records.

Maintain awareness of current criminal investigations and perform routine follow-up.

Lowe's Home Improvement – Fayetteville, NC

Customer Service Representative, 2014 to 2016

Increase sales and promote loyalty, provide consultations, assistance, and respond to inquiries from diverse customers. Strengthen customer confidence by providing in-depth feedback and guidance on home improvement needs.

Key Contributions:

Adeptly organize designs and displays for the entire sales floor, partner with sales teams to assemble and arrange products for each sales cycle.

Recognized for superior sales performance when working with diverse customers, provided detailed knowledge on products and in-store product locations.

WVU Hospitals Ruby Memorial – Morgantown, WV

Concierge, 2012 to 2013

Coordinate non-clinical duties; facilitate multiple unit activities to resolve patient flow and organization. Accurately record data and provide timely notification of patient movement information to admitting and transport.

Key Contributions:

Proactively identified patient and visitor service needs, notifying non-clinical and clinical parties to respond and initiate resolutions.

Retained information on outside services, proving assistance with transportation, locating hotels, and other resources.

WVU Campus Police Department – Morgantown, WV

Lead Police Cadet, 2010 to 2012

Enforce state laws and applicable regulations, patrol campus areas, respond to complaints, and apprehend observed violators. Collect and preserve evidence and the chain of custody, provide support to the local police department for on-campus criminal matters.

Key Contributions:

Oversaw a team of 30 police cadets, managing work schedules, coordinating assignments, conducting cadet interviews and operating as a liaison between cadets and officers.

Cultivate individualized security patrol methods; adopt strategies to meet campus needs.

Streamlined the documentation process, working directly under the Shift Supervising Sargent to efficiently update database records, and other Human Resources Duties.

Additional Experience

US Marine Corps – Camp Pendleton, CA

0311 Infantry Rifleman, 2003 to 2007

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