Customer Service Administrative Assistant

Chareen Ibraheem

********@*****.*** 434-***-**** Charlottesville, VA

Highlights of Qualifications

Excellent written and verbal communication, interpersonal, and customer service skills

Work as well individually and as part of team

Reliable, efficient, courteous and accurate

Education

City College of New York, New York City, NY Bachelor of English

Work History

Graduate Hotel, Charlottesville, VA 05/2018-08/2018

Guest Services Agent

Answered phones, made reservations, handed out key cards, data entry, interacted with guest in a friendly professional basis. Checked them in and out

University of Virginia Temps, Charlottesville, VA 09/2017-01/2018

Laborer

Worked as temp at bookstore, catering, and various University events

Doubletree by Hilton, Charlottesville, VA 06/2017-08/2017

Housekeeper

Cleaned and sanitized toilets, showers/bathtubs and countertops and sinks. Made beds and changed linens, vacuumed carpets. Keeping bathrooms stocked with clean linens, toiletries and other supplies.

Link Staffing, Norfolk, VA 11/2016-01/2017

Customer Service

Worked with customer service to resolve issues

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

Prevented store losses using awareness, attention to detail and integrity

Priority Staffing, Chesapeake, VA 11/2015-06/2016

Telephone Operator/Special Projects Coordinator

Answered inbound calls, provided great customer service to a multitude of different businesses

Handled a multi-line phone system and transfers as needed

Proofread kept and discarded old files in a timely manner as needed

Serenity Eye Care, Norfolk, VA 09/2014-06/2015

Optometric Assistant/ Receptionist

Obtained information by contacting appropriate personnel or patient

Scanned incoming documentation, Pulled patient charts for upcoming appointments

Followed-up with insurance companies and individuals to resolve discrepancies

Lerner & Cumbo, New York City, NY 2013-2014

Administrative Assistant

Answered phones for non-profit places, sorted mail, Typed memos

Took messages and directed the calls to the right person

Axion Staffing, New York City, NY 2009

Receptionist

Helped counselor’s with accurate paperwork for meetings with children

Logged in and out each counselor and child as they checked in and out

Confirmed arrival of children and their parents with counselor as they arranged for meetings

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