Information Technology Manager

Qualifications Summary:

Well respected young policy and IT professional, who consistently demonstrates the ability to work well with others. Has demonstrated the ability to effectively develop policies related to governmental autonomous vehicular issues and information technology needs. Has performed duties for various executive levels including in the public sector and military sector. Regularly meets all executive needs and managerial/technical automations requirements. A Self-motivated and disciplined strategic planner, focused and completes all tasks in a timely organized manner. Works well with others or independently and has proven the ability to learn new material and techniques quickly and proficiently. An excellent communicator who can convey complex terms in a clear and decisive manner and is willing to lead.

Experience: PA Dept. of Transportation- Executive Office of The Secretary Harrisburg, Pa

Executive Policy Intern May 2018 to August 2018

Researched and analyzed emerging policy issues Affecting PennDOT and transportation in the Commonwealth;

Developed and analyzed policy responses and options to issues identified by the Secretary and Policy Director;

Collected data from various sources and used qualitative and quantitative methodologies to develop and test theories and options;

Evaluated how transportation policies affect PennDOT, sister Commonwealth agencies, local and regional governmental jurisdictions and the public;

Monitored events, policy decisions and trends and other issues with implications for PennDOT’s policy landscape;

Participated in outreach and engagement with thought-leaders in the transportation sector and related fields;

Drafted reports, memos and presentations that support the work of the department and the Policy Office.

Department of Defense- Unites States Army Fort Drum, New York

Senior Communication Technician-Information Technology Dpt March 2012 to January 2014

Assembled and installed communication systems, such as data communication lines and equipment, computer systems and antennas and towers, using hand tools.

Instrumental in software installation, computer updates, account creation/deletion, computer repair using ITSM Remedy.

Trained and managed personnel on hardware installation, system repairs, account management and network security while maintaining a LAN and WAN network

Reviewed work orders, building permits, manufacturer's instructions and ordinances to move, change, install, repair and remove communication equipment.

Supervised and managed computer system networks for over 800 personnel.

Spearheaded installation of Mobile Tracking computer systems and Blue force tracking system software.

Senior Automations team leader for unit, which included creating trackers for all communications equipment, handling hand receipts and being accountable for over $25,000,000 worth of sensitive items, conducting briefs with commanders and senior advisors.

Department of Defense- United States Army Forward Operating Base Pasab, Afghanistan

Assistant Operations Manager Mar. 2011 to Mar 2012

Assisted Operations Manager in supervising daily operations of organization

Determined staffing requirements, work assignment and schedules for new projects.

Scheduled routine maintenance and repair works for equipment.

Maintain the facility clean, safe and organized.

Evaluate inspection reports and service tickets and prepare repair invoices.

Assisted in developed and maintained operational guidelines for staffs

Addressed operational issues and concerns in a timely fashion.

Supervised operations team to ensure operational excellence and excellent customer services

Supervised 300 civilian workers.

Scheduled all flight line operations, including arrival and departure of Government and Military VIP's

Department Of Defense- United States Army Fort Drum, New York

Senior Information Technology Specialist Aug. 2010 to Mar. 2011

Developed and interpreted organizational goals, policies, and procedures.

Trained personnel in installation of computer systems and operations, software and programs and how to use programs such as Remedy and Microsoft Office Suite.

Evaluated the organization's technology use and needs and recommend improvements for hardware and software upgrades.

Met with department heads, managers, supervisors, and others to solicit cooperation and resolve problems with network.

Managed backup, security and user help systems.

Served as Cell IT specialist during field work which was tasked with handling all system issues and installation of software, network management, and coordinate with Civilian IT specialists.

Directed daily operations of IT department, analyzed workflow, and established priorities for work load.

Responded to written and telephone requests for computer repair software install/upgrade, wire installs, printer installs and upgrades, all user account issues, and degauss requests.

Department of Defense- United States Army Fort Drum, New York

Multichannel Transmission Systems Operator-Maintainer Dec. 2009 to Aug. 2010

Installed, repaired and maintained antennae and associated equipment.

Managed satellite communications system for field work.

Visually inspected installation sites to identify obstructions, such as trees and buildings that could distort or block microwave signals from satellite.

Trained and managed 4 personnel in satellite operations.

Supervised and managed users on Command Post Node.

Successfully managed a 5 person team, providing internet services for unit.

Structured and maintained a SOP for all satellite operations.

Oriented antenna to direction and altitude of communication satellite, using surveying instruments and following charts of satellite position.

Managed a $15,000,000 Satellite Transportable Terminal that was the main source of communication during all training exercises.

Education:

Shippensburg University

Bachelors in Political Science Shippensburg, PA

FALL 2018

Grantham University-Online Kansas City, MO

Associates in Computer Science (not completed) 2011

United States Army communications school Fort Gordon, GA

Certificate in Satellite Operations and Maintenance 2009

Security: Secret Security Clearance

Expires 2019

Certificates: Student Research Achievement: For research on Race and Gender:

Issues in Voting, Immigration, Drug Policy and Education.

Minds at Work Conference 2018 Shippensburg University

References:

Shawn Vanderpool, Sergeant First Class-United States Army; S6 NCOIC 19TH MP BN (CID)

WAAF, Schofield Barracks, HI 96857

Email: *****.**********.***@****.*** W: 808-***-**** DSN: 315-***-****

Roger Cohen. Senior Advisor to the Secretary of Transportation for Pennsylvania

400 North Street 8th Floor, Harrisburg, PA, 17120

Email: *********@**.*** W: 717-***-**** C: 717-***-****

Andrew Blum, Policy Analyst, Pennsylvania Department of Transportation

400 North Street 8th Floor, Harrisburg, PA, 17120

Email: *****@**.*** W: 717-***-****

Christopher McMillian, Staff Sergeant-United States Army, 710th BSB S6 ASST NCOIC

10640 South Riva Ridge Loop, Fort Drum, New York, 13602

Email: ***********.*.*********.***@****.*** C: 253-***-****

Devernier Smith, Specialist- United States Army; 710th BSB Automations lead Specialist

10648 5th armored division road, Fort Drum, New York 13602 Email: *********.*.*****.***@****.*** C: 917-***-****

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