Customer Service, Sales, 20 years Management, office management
Resume:
Nichole Blaisure
Suffolk, Va. 23435
Cell # 757-***-****
OBJECTIVE: My objective is to use my management skills to contribute to the success of the business in which I am employed. I would like apply my customer service and employee relations experience through hands-on day-to-day operations. I also use my career and life experiences to serve on non-profit boards and volunteer on a regular basis with the women's transitional home and habitat for humanity. I serve on a women's transitional home ( Barrett Haven Transitional Home as their Treasurer, fund raising committees along with several committees on their board. I always strive to complete an excellent job in all things no matter if it's my career or volunteering as I have a passion to succeed in life and encourage others to excel and be the best they can be.
EXPERIENCE:
November 2015 to June 2018- Woodforest National Bank (Manager of Branch 0934 Suffolk, Va.) I provide leadership and coaching in meeting our daily, monthly, & annual goals while providing excellent customer service to everyone. I guide my team to open bank accounts, assist our customers in loan processes, teach financial literacy classes (business and consumer), I oversee all daily activities in the branch, i.e. teller transactions, account openings, Branch capture, balancing all tills including the vault and ATM, complete audits to make sure everyone is adhering to federal banking laws and safety at all times daily and weekly tasks to prevent robberies or theft, Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
“Keeper of the Culture”, beyond a brand ambassador, able to tell the story and convey the essence of Woodforest National Bank.
Develops and leads innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, fearlessly engaging, and developing extraordinary relationships with retail partners and customers. Embraces and leads a technology driven customer experience. Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner. Inspire and lead team members to reach their full potential. Flexibility to perform every other duty as assigned from headquarters and/or regional. Fearless when seeking business within the store and outside of the branch. Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
Teachable spirit that is open to positive, direct coaching and feedback. Ability to work flexible or extended working hours to meet business needs; demonstrated reliability. Customer experience orientation with effective problem solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members. Passionate about taking care of people.
Knowledge of/or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process. Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail. Ability to understand instructions, forms, applications, financial statements and credit reports. Drive positive branch assessments
Understands and lives by the importance of customer confidentiality. Practices branch security procedures and protects customer confidentiality and privacy. Performs branch servicing duties such as cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. Prudent expense management
Addresses customer questions and concerns by phone and in person or refers to appropriate internal resource with ownership until final resolution.
2000-2014 Price Chopper (Customer Service Manager) Provided leadership and guidance for all my team members/ merchandising/ budjeting, attended all safety and shrink meetings. Managed Front End/ Customer Service Desk/ Cash & Sales/ Maintenance. Store operations to include human resource/hiring and termination of employees/Analyze and react to P&L period results/Direct leadership over 100 employees / Scheduling for over 100 team members/conduct weekly and monthly leadership team meetings to ensure employee moral and to maximize sales and growth/ Onboarding &Training of all employees within store/ Operate 700k + weekly sales for one of the northeast larger Supermarkets/ Provided leadership and guidance for all my team members/ Merchandising/ Budgeting/ attend all safety and shrink meetings/ took OSHA, Safety, money laundering, western union (just to name a few)courses and assured all teammates throughout the store completed the CBT’s as well/ Employee evaluations/ Store walks and freshness checks/ Complied with the federal banking laws. Troubleshoot for maintenance and repaired registers, computers, power jacks, scanner scales, all POS equipment, ect..
1995-2000 Home Health Care Aide for Northeast Center for Independent Living Took care of Elderly in their homes. Showered/ cared for them/ therapy/ dressed/ took them on their errands dr. appointments, shopping, ect./dispensed medicines/ cleaned/ home maintenance, I can explain more in depth if needed.
1990-1995 Kintner Milling Company ( Sales Representative) Collected and analyzed forage for farms and recommended feeding programs and the nutritional values to best suit the needs of the herd. Customer service in office and mill, accounts receivables, ect I can explain more in detail upon request.
EDUCATION:
2003-2014 Price Chopper Schooling- Customer service workshop/ management workshops/ Western Union and Federal banking laws workshops and classes/ HIPAA courses/ Pharmacy Preventing Fraud & Privacy / OSHA/ Food Safety & Sanitation
2000 Trehab Center Assets Pogram- A self-employed training course 1996-1997 Luzerne County Community College- General Studies References:
Kimberly Erick 716-***-****
Susan Powell 757-***-****
Rich Hachan 570-***-****
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