Service Representative Sales

Jeremiah E. Blount

**** ******* ***** (***) *** – 2673

Marietta, GA 30062 ****************@*****.***

Objective

To work for a challenging, stable environment that provides training and opportunity for advancement in exchange for proven performance and job dedication.

Skills

Experienced with SAP, AS 400, Perceptive, Microsoft Office 2003-2016 including Excel, Word, and PowerPoint Education

Kennesaw State University Kennesaw, GA

Bachelor of Business Administration, Finance, May 2019 3.37 GPA Lean Six Sigma Green Belt

Cintas Six Sigma Green Belt Certified

Experience

Cintas Kennesaw, GA

Compliance Coordinator March 2017 – Present

Prepare and distribute various trend analysis reports for multiple departments, including Location Operations, Lost Business, Client Deviation, Material Cost, and Sales

Based on Six Sigma methodology, continually analyze various areas to increase profits and decrease expenses: o Provide SSRs, Sales, and Service Managers with detail of complimentary items to sell to existing clients o Identify clients paying flat fees for minimum charges and offer additional items at consistent pricing to increase client satisfaction

o Review routes over budget based on forecasting with SSRs and managers responsible for each route o Provide management with cost/benefit analysis on client accounts with frequent material losses for damage or replacement and advise on potential to increase fees

Reconcile client contracts with order details across locations to identify and correct inconsistent pricing errors, including coordinating with SSRs and Sales to adjust orders or contracts for items that are not defined

Manage redress calendars for clients that change uniform types during term of contract, which involves planning to reduce costs and coordinating with stock and plant managers to rapidly meet client needs

Assist SSRs with updating client accounts for changes to existing orders or creating new orders

Maintain and improve calculations and record-keeping for areas such as payroll (bonuses), budgeting, forecasting

Provide support during G&K acquisition, including analyzing price changes following product updates

Provide samples and support to internal auditors for admin updates to orders, lost business, and holds Sales and Service Representative September 2014 – March 2017

Updated electronic invoices for additional charges and credits applicable; collected cash on completed invoices

Grew existing customer base by upselling and cross-selling additional products and services

Negotiated Service Agreement contract renewals

Maintained knowledge regarding product and service offerings to accommodate customer needs

Provided emergency solutions with competitive urgency to satisfy customer needs

Documented geographical details, product and service expectations, and efficient processes for assigned route

Met all requirements outlined by the D.O.T. for driving a regulated vehicle weighing more than 10,000 pounds

Controlled inventory level based on customer needs while working within D.O.T. regulations

Maintained and updated proper Driver’s Daily Logs and Load Sheets in compliance with the D.O.T. Auto-Chlor System Doraville, GA

Sales and Service Representative April 2012 – September 2014 Dunkin Donuts Marietta, GA

General Manager May 2009 – April 2012

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