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Mental Health Customer Service

San Diego, CA
September 06, 2018

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Jennifer N. Barnes

*** ***** *** **** (H) 619-***-****

San Diego, CA 92114 (C) 619-***-****


Excellent, accurate and professional communication skills, able to work in diverse environments, while maintaining excellent customer service and communication skills under multiple levels of management.


Bilingual –Tagalog and Ilocano

Word Documents

Excel and power point

Multi-line Phone Systems

Citrix and Anasazi- Mental Health System

Microsoft outlook and calendar scheduling

Staff and room Scheduling

Registration and discharges


DCR – State Mental Health System (FSP)


11/05- Present Medical Interpreter –Tagalog and Ilocano

Interpreters Unlimited, San Diego CA

Conducts medical and general interpreting for staffs, patients and their families. Assesses and monitor patients’ understanding of information conveyed and translate documents.

Jennifer Barnes

Page 2 of 2

05/92 – Present Administrative Associate B Rady Children’s Outpatient Psychiatry, San Diego CA

Type correspondence, forms, reports, requisitions and other related material from rough draft.

Assistant to Program Manager (CES school-based program)

Takes and transcribes minutes of conference and meetings.

Maintains calendars, schedules and coordinates meetings.

Performs routine administrative duties such as scheduling, timekeeping, personnel and budgetary details.

Composes routine letters; maintains confidential files, records and logs

Screens visitors and telephone calls by furnishing information requested or by referring to appropriate source.

Reviews materials submitted to determine that all relevant data, signatures and other required details are included.

Trains clerical personnel and clinical staffs.

Manages the department’s records system.

Prepares clients records for purging and destruction.

Independently prepares reports and correspondence and develops and reviews budgetary control procedures

Coordinate department purchases and purchase requisitions and orders and maintains department inventory. Prepares check request to vendor.

Assist school-based clinicians by phone or email.

Receives intake calls, screen for severity of situation and proceed accordingly.

Register patients and assess funding availability and eligibility, and book initial evaluations.

Performs discharges for all patients.

Proceed with on-call and emergency situations in person and on the phone on a daily basis.

Answer phones, patient relations, schedule appointments, on-going insurance authorizations, and provide referrals.

Maintenance of doctors’ and therapists’ schedules.

Secretary to clinical team involving nine therapists and psychiatrists.

Ability to work in a multi-task, high stress environment.

Knowledge of County contracted Medi-Cal and MHSA programs

Knowledge of County contracted administrative/clerical requirements

Request for interpreter and transportation for clients and families for medical appointment.

Knowledge of HIPAA compliance and training.

Processed payroll and approved time card request.

Assist Program Manager with all aspects of onboarding and orienting new hires and termination of staff.

Performs discharges for all patients; audits discharge records and is responsible for document management of records.

Monitoring, ordering and stocking front office supplies including lobby postings.


08/08 – 2009 Camp Counselor – San Diego County Child Abuse Prevention Foundation, San Diego CA

Assist camp leaders and social workers with the supervision of foster youth.

Supervise group activities which are designed to extend memories and increase familiar bonding for separated siblings through reunion and shared experiences.

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