Customer Service Sales

CHRISTINA PICA

***** ****** ****** *** ************, FL 32259 904-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Versatile office management professional with 15+ years of leadership experience in administrative management, inventory management, and customer support

Strategic thinker, who creates and executes process improvements

Strong problem solving and interpersonal skills

Proven success building an accomplished team with the longest tenure in the company

Acknowledged as an instructor on company policies and procedures

KEY SKILLS

Office Management

Teambuilding & Supervision

Expense Reduction

Policies & Procedures Manuals

Inventory Management

Time Management

Accounts Payable/Receivable

Customer Support

Human Resource Support

Purchasing/Supply Chain

General Ledger Analysis

MS Office, AS400/XA

EXPERIENCE

METAL SALES MANUFACTURING CORPORATION, Jacksonville, FL

Administrative Manager 2000 – 2018

Customer Service

•Motivate and guide team to handle daily workflow, changes and deadlines

•Perform root cause analysis; handle escalated issues and problem resolution

•Work directly with RVP of sales supplying margin and cost analysis

•Prepare quotes for coil and job pack sales

•Maintained relationship with customers and end users

•Design pricing lists and spreadsheets; perform routine maintenance of pricing system

•Process warranty claims and negotiate resolution

•Daily review of open orders, invoicing, margin reports

•Produce advertising flyers; organize trade show events

Financial

•Manage the month end general ledger close and profit and loss reporting commentary

•Bank account management signatory responsibilities

•Manage customer’s accounts receivable accounts; reconcile invoicing and credit issues

•Maintain all accounts payable files to include electronic filing of invoices and payments

•Process monthly financial petty cash, accruals, inventory reports

•Report on sales revenue and expenses vs. budget

CHRISTINA PICA Page 2

Procurement/Inventory/Supply Chain

•Control inventory levels; purchased raw material and buyout items

•Negotiate with vendors for best pricing and service

•Analyze usage trends and adjust inventory stock levels

•Coordinate, plan, and execute bi-annual inventories on raw and finished goods

•Supervise cycle count procedures; adjust according to policy

•Liquidate aged inventory using most cost effective method

•Ensure all production processes are correctly reported

•Forecast usage of raw material and supply needs

•Managed scrap metal program

Human Resources/Employee Training

•Provide on-site human resource support of all employment and payroll related activities

•Establish and maintain personnel files

•Work with employment agencies for employee placement

•Review and audit data to process payroll

•Implement and manage company standard policies and procedures

•Conduct orientation for new employees

•Training and development; performance reviews, compensation reviews, coaching

•Ensure safe work environment

•Travel to other facilities to train employees on company’s policies and procedures

IT

•Assist corporate IT with troubleshooting systems at the branch location

•Record keeping of on-site office computer and phone equipment

•Point of contact for service providers

EDUCATION

Florida State College of Jacksonville – Business Administration

Burlington County College, NJ – Accounting/Business Administration

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