Administrative, Customer Service

Kimberly P. Aaron

*** ***** ******* **

Macon, GA 31216

478-***-**** *********@*****.***

CUSTOMER SERVICE AND ADMINISTRATIVE LEADER

Expertise in Customer Service and solutions, with experience in sales and support in the energy and insurance industries. Adept at call center support, offering innovative input and dynamic conflict resolution. Demonstrated capacity for cross functional collaboration, aligning with customers, agents, underwriters and providers to maximize business solutions.

Call Center

Billing

Cash Handling

Claims Processing

Explanation of Benefits

Data Entry

Communication Skills

EXPERIENCE

Georgia Power Company

Customer Service, Macon Business Office 1997-2016

Supported incoming virtual call center (VCC) calls from customers regarding service orders, billing inquiries, rates, outages, and service.

Processed service orders.

Accepted cash payments.

Adjusted customer billing.

Reconciled all payments taken in daily.

Sales Consultant, Business Call Center

Identified and maximized sales opportunities in Heat Pumps, Boilers, Electric Cooking Equipment, and Outdoor Lighting through inbound calls.

Responded to small and midsize commercial customer rate concerns and provided energy conservation methods.

Issued trouble orders assuring that all necessary information was provided in a timely manner to meet the Customer and Company needs.

Alternative Customer Solutions, ACS

Sustained inbound calls for Savannah Electric and Outdoor lighting; processed on-line Service Orders and Inquiries.

Kimberly P. Aaron *********@*****.*** Page Two

ADDITIONAL RELEVANT EXPERIENCE

Aetna Health Plans

Customer Service Representative

Managed inbound calls from participants; explained benefit determination and interpretation of contract provisions to customers and providers. Processed specific types of claims.

CIGNA Insurance Company

Customer Service Representative

Responded and interacted via telephone with Customers, Agents and Underwriters to address problems and offer solutions. Assisted Underwriting with determining and processing Claims.

EDUCATION

(Coursework) Business Administration, Ashford University

(Coursework) Business Education, Macon Area Vocational Technical College

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