Customer Service Supply Chain
Resume:
BARBARA A. TURNER
Newport, Tennessee 37821
A strong Customer Service Professional for 25+ years dedicated to helping internal and external customers by addressing their needs and exceeding their expectations. Strong leadership skills and ability to guide a team.
PROFESSIONAL EXPERIENCE
CYTEC INDUSTRIES/ALLNEX USA, INC - Retired
Jan 1979-Jan 1984 Knoxville, Tenn – Office Mgr/Administration Assistant
Jan 1984-Jan 2006 Charlotte, NC – Secretary/CSR/Team Lead
Jan 2006-Feb 2017 Smyrna, GA - Trainer/CSR/Team Lead
Responsible for managing accounts for all the US and several International customers
Maintain inventory, enter orders, issue debits and credits. Maintaining inventory levels at some accounts through internet monitoring of the tanks.
Great telephone skills. Proficient with in house BPCS computer system
Manage customers, track shipments, resolve differences and maintain a healthy relationship between customers and Allnex. Tracked trends, created metrics and presented information to management.
Manage and train co-workers in all aspects of Customer Service procedures. Works well within the confines of processes and procedures. Improved customer service errors by 69%. Can take on challenging situations and resolve to satisfaction of management.
Speak and write concisely and convincingly. Led and initiated many team building exercises.
15 years + supervisor experience. Responsible for hiring and firing, keeping up with vacations, PTO and sick days. Responsible for mid-year and year-end review for each team member. Mentoring. Works well with little or no supervision. Works Independently, exceeds many tasks and meets deadlines.
Have strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.
Have considerable experience regarding processes within supply chain functions thus enabling me to interact with Customers, Businesses, Supply Chain and Finance.
COMPUTER SKILLS: Word – Lotus Notes – Excel - Ten-key, Powerpoint and Quickbooks
COMPUTER PROGRAMS: BCPS – AS400 – SAP
EDUCATION: High School Diploma, 2 years College, University of Tennessee for Accounting. Many
Customer Service Certificates.
ADDITIONAL EXPERIENCES: IRS Tax Preparer (H&R Block), Deli Worker, Cashier, accountant, bookkeeper, planner and event coordinator.
1971-1975 CHERRY & CHERRY P.A. Full charge Bookkeeper, handled 15 small business and personal accounts.
1975-1979 SMALLEY MFG COMPANY – Full charge Bookkeeper. Prepared P&L, reconciled bank statements, prepared 940, 941 and made monthly tax payments. Prepared 1099’s, 1096 and W-2’s. Prepared payroll, posted accts receivables, made bank deposits and paid bills each month.
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