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Inside Sales

Lockport, Illinois, United States
September 06, 2018

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Paula Hlavin

Lockport, IL ***** 630-***-****

Sales and Marketing Professional

Business Growth Organized Customer Satisfaction

Sales leader with expertise in all facets of sales and customer satisfaction within mid-sized to large corporations. Highly skilled at establishing sales plans, cultivating new clients and account management. Energetic sales and marketing professional with a customer-centric and relationship building approach. Self-starter capable of working independently or as a team member. Exceptional organizational, verbal and written communication and analytical skills.

Account Management

Marketing & Promotions

Sales Planning & Analysis

Sales / Product Demos

Customer Service

Business to Business Sales

New Business Development

Pricing Negotiation and RFQ’s

Sales Management

Trade Shows & Events

Retail Sales

Accounts Receivables & Invoicing


Salesperson of the Year 2011.

Maintained annual sales revenue over $1,100,000.

Consistently exceeded monthly gross profit goal of $25,000.

Achieved 14% sales growth over last year.



Senior Account Manager

Manage sourcing of office supply categories to current territory of key accounts. Responsible for all aspects of Inside Sales activities including customer satisfaction and increasing sales.

Maintained highest monthly call volume utilizing CRM software.

Established clearly defined sales goals and monthly sales projections resulting in a 19% sales increase year over year.

Identify and develop new business opportunities through cold calls resulting in a 10% sales increase of new business month over month.

Manage customer inventories in excess of $30,000, customer service issues and coordinate logistics for product shipments.

Negotiate pricing with vendors to increase profit margins.

Performed customer reviews to insure customer satisfaction and identify new sales opportunities.

Monitor competitive information to insure pricing strategies are effective.

AMERISUITES, Burr Ridge, IL 2001

Director of Sales

Responsible for sales budget in excess of $1 million annually and ensuring department is consistent with the organizational vision for growth and expansion. Managed 6 employees, as well as the daily operations.

Prepared monthly and quarterly reports showing sales results ensuring annual targets are continuously achieved.

Created annual Sales & Marketing Plan.

Forecasted room sales and developed appropriate rate strategies to increase revenue.

Conduct daily outside sales calls with current and potential clients.

Consistently monitor staff performance to identify training needs and coaching opportunities to guarantee customers receive the highest quality of service.

Developed and implemented promotional programs and packages to positively impact occupancy and revenue results.

HOLIDAY INN, IL 1998 – 2001

Sales Manager

Responsible for national and local sales of rooms, corporate meetings and social functions. Supported Director of Sales with weekly reports and leadership for front office when necessary.

Created standardized letters, contracts, direct mail pieces and fax programs for continuous client contact.

Monitored response to direct mail and advertising campaigns.

Developed new pricing strategies to maximize revenue and occupancy.

Networked with local businesses and groups to further property exposure.

Assisted Director of Sales in creating annual sales goals and bonus plans.

CHICAGO SEA RAY, Round Lake, IL 1997 – 1998

Sales Representative

Accountable for every phase of retail boat sales, including the searching out customers, establishing needs, offering appropriate product line, closing the sale, and following up afterward to maintain excellent standard of customer satisfaction.

Responsible for extensive product and industry knowledge.

Created direct mail pieces to increase trade show attendance.

Responsible for maintaining accuracy of used boat inventory.

Worked public trade show booth resulting in over $60,000 sales.

ALA CARTE ENTERTAINMENT, Chicago, IL 1993 – 1997

Telemarketing Manager

Responsible for managing a team of 5 telemarketers to increase guest attendance and drive sales.

Reported weekly results to General Manager.

Worked with Catering Manager and Corporate Chef to coordinate social events.

Developed new marketing strategies to maximize guest attendance.

Networked with local businesses and groups to further venue exposure.


Bachelor of Science in Business Administration, Illinois Institute of Technology, Chicago, IL, 1995

Concentration: Sales and Marketing

Awarded IIT Leadership Scholarship for full tuition based on outstanding academics.

Awarded additional scholarship for participation on tennis team.

Associates of Arts, Joliet Junior College, Joliet, IL, 1992

Awarded four individual scholarships for full tuition and expenses for academic achievements.

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