Customer Service Office Assistant
Resume:
LaChantal McCrary
Warner Robins 31088
*************@*****.***
Objective: To utilize my skills in an environment that will present opportunities to develop new skills and challenges to help me grow professionally and personally.
Education: G.E.D. (2006) Middle Georgia Technical College, Warner Robins, GA
Cobb CNA School 2014- CNA certification-CN0030032753
CPR and BLS certified
Work history:
Alorica (August 2013-July 2014) Workforce/Main Floor Support/Customer Service Rep. Kennesaw, GA
Customer service representative handling debt cancellation program accounts for multiple client banks under GE Capital (Wal-Mart, Lowe’s, CareCredit, Amazon, Dillard’s, Sam’s Club, etc.).
Responsible for checking available staffing by interval against instructed staffing requirements to ensure that service level goals and other client KPI’s were met.
Responsible for making real-time staffing decisions to answer call volume levels in order to drive occupancy and service level goals in a fast-paced environment
Ensure that client quality assurance objectives are being met through individual coaching of other customer service representatives.
Handling of escalated situations in a supervisory capacity
Monitoring of inbound calls for accuracy of call type/disposition
Care Watchers (January 2010-April 2012) Office Assistant/HomeHealthCare Cartersville, GA
File support for insurance applications
Time tracking for CNA’s
Inbound call support for office
Performed routine visits to prospective clients needing services
Other normal office duties as needed
Excellent clerical skills
Bathing
House Keeping
Companion
Skills:
Basic knowledge of MS Office (more proficient in PowerPoint, Outlook, MS Word)
Basic knowledge of office procedures and organization
Some knowledge of quality assurance practices
Foundational knowledge of Workforce Management practices
CNA certification-CN0030032753
Attributes:
Quick learner
Performance driven
Works with Integrity
Trustworthy
Self-motivated
Team player
Places high importance in the quality of work
Effective Time Management skills, efficient
Peachbelt Nursing Home (October 2014-August 2015) CNA/Caregiver Warner Robins, GA
Responsible for direct care of patient
Responsible for 18-bed unit for the patient care
Responsibilities include taking care of their belongings, bathing, changing their clothes etc.
Keep the track of their reports and documents
Handles the patents and all their queries regarding health problems.
Warner Robins Rehab (June 2015-May 2016) CNA/ Caregiver Warner Robins, GA
Responsible for direct care of patient
Responsible for 20-bed unit for the patient care
Responsibilities include taking care of their belongings, bathing, changing their clothes etc.
Keep the track of their reports and documents
Handles the patents and all their queries regarding health problems.
Houston Health Care (May 2016-present) PCT/ICU Warner Robins, Ga
Responsible for direct care of patient
Responsible for 18-bed unit for the patient care
Responsibilities include taking care of their belongings, bathing, changing their clothes etc.
Keep the track of their reports and documents
Handles the patents and all their queries regarding health problems
References available upon request
Contact this candidate