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Customer Service Office Assistant

Location:
Warner Robins, GA
Posted:
September 06, 2018

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Resume:

LaChantal McCrary

*** ******* **** **. ***.*B

Warner Robins 31088

470-***-****

ac6yav@r.postjobfree.com

Objective: To utilize my skills in an environment that will present opportunities to develop new skills and challenges to help me grow professionally and personally.

Education: G.E.D. (2006) Middle Georgia Technical College, Warner Robins, GA

Cobb CNA School 2014- CNA certification-CN0030032753

CPR and BLS certified

Work history:

Alorica (August 2013-July 2014) Workforce/Main Floor Support/Customer Service Rep. Kennesaw, GA

Customer service representative handling debt cancellation program accounts for multiple client banks under GE Capital (Wal-Mart, Lowe’s, CareCredit, Amazon, Dillard’s, Sam’s Club, etc.).

Responsible for checking available staffing by interval against instructed staffing requirements to ensure that service level goals and other client KPI’s were met.

Responsible for making real-time staffing decisions to answer call volume levels in order to drive occupancy and service level goals in a fast-paced environment

Ensure that client quality assurance objectives are being met through individual coaching of other customer service representatives.

Handling of escalated situations in a supervisory capacity

Monitoring of inbound calls for accuracy of call type/disposition

Care Watchers (January 2010-April 2012) Office Assistant/HomeHealthCare Cartersville, GA

File support for insurance applications

Time tracking for CNA’s

Inbound call support for office

Performed routine visits to prospective clients needing services

Other normal office duties as needed

Excellent clerical skills

Bathing

House Keeping

Companion

Skills:

Basic knowledge of MS Office (more proficient in PowerPoint, Outlook, MS Word)

Basic knowledge of office procedures and organization

Some knowledge of quality assurance practices

Foundational knowledge of Workforce Management practices

CNA certification-CN0030032753

Attributes:

Quick learner

Performance driven

Works with Integrity

Trustworthy

Self-motivated

Team player

Places high importance in the quality of work

Effective Time Management skills, efficient

Peachbelt Nursing Home (October 2014-August 2015) CNA/Caregiver Warner Robins, GA

Responsible for direct care of patient

Responsible for 18-bed unit for the patient care

Responsibilities include taking care of their belongings, bathing, changing their clothes etc.

Keep the track of their reports and documents

Handles the patents and all their queries regarding health problems.

Warner Robins Rehab (June 2015-May 2016) CNA/ Caregiver Warner Robins, GA

Responsible for direct care of patient

Responsible for 20-bed unit for the patient care

Responsibilities include taking care of their belongings, bathing, changing their clothes etc.

Keep the track of their reports and documents

Handles the patents and all their queries regarding health problems.

Houston Health Care (May 2016-present) PCT/ICU Warner Robins, Ga

Responsible for direct care of patient

Responsible for 18-bed unit for the patient care

Responsibilities include taking care of their belongings, bathing, changing their clothes etc.

Keep the track of their reports and documents

Handles the patents and all their queries regarding health problems

References available upon request



Contact this candidate