Customer Service Manager
Resume:
Christopher Leight
***** ******* *******, ***** ****, VA 20141 703-***-**** ***********@*******.***
Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with a solid background in team leadership and business decision making. Several years in the field with a strong desire to drive business success.
Career Objective: To seek a challenging position within my area of expertise and further develop the skills that I have acquired.
Major attributes: Interactive with customers, able to multi-task in a demanding atmosphere, special attention to detail, manage large sums of money, conduct myself in a respectful manner towards my co-workers and patrons. A passion for wine and spirits as well as food. Certified Somm (level 1)
Effective leader
Efficient multi-tasking
Conflict resolution
Goal attainment
Self-motivated
Organized
Staff training/development
Customer service
Coaching and mentor
Able to work in all aspects of a restaurant.
Organized
Staff training/development
Customer service
Coaching and mentor
Able to work in all aspects of a restaurant.
Certified Somm (level 1)
Effective leader
Efficient multi-tasking
Conflict resolution
Goal attainment
Self-motivated
General Manager, 02/2018 to Current
the Wine Kitchen Hearth and Steak – Purcellville, VA Responsibilities and accomplishments.
Organizing menus and staying up to date with all food and drink trends. Inventory of all alcohol and maintaining a sufficient supply. Scheduling all staff members through Schedulefly.
Sending out a weekly email with updates
Maintaining a team atmosphere and having little turnover rate. Came up with new ideas to increase sales including a blind taste challenge, dealers choice flights. Increased sales every month but 1 while being general manager, Including 2 months with $10000 above prior year's sales.
Chose wines that would complement food and the clientele needed for the restaurant and wine dinners. Helped with social media and posting about upcoming restaurant events. Maintaining and processing the restaurants wine orders/inventory weekly. Coordinating and conducting training sessions for the new employee's. P S
S
W H
Analyzing each employee and helping them with proficiency in their performance and knowledge. Going above and beyond to ensure that the clientele is happy and satisfied with every aspect of the service they receive.
Requesting identification from clientele in a respectful manner and declining alcohol to those without the proper identification.
Sustaining a clean workspace within the bar and any surrounding areas. Manager/server, 01/2012 to 01/2018
the Wine Kitchen – Leesburg, VA
Helped assist the General Manager with everyday duties required for running the restaurant. Came up with new ideas to increase sales.
Including a dealer's choice wine flight that is still their bestselling flight to date. Chose wines that would compliment food and the clientele needed for the restaurant and wine dinners. Helped organize events and menus for wine dinners. Helped with social media and posting about upcoming restaurant events. Sell Wine to go at a competitive rate and was consistently the highest in sales. Maintaining and processing the restaurants wine orders. Coordinating and conducting training sessions for the new employee's. Analyzing each employee and helping them with proficiency in their performance and knowledge. Provide the bar clientele with food and drink service. While still maintaining the service bar needs.
Operating the register and managing large sums of money on a daily basis. Going above and beyond to ensure that the clientele is happy and satisfied with every aspect of the service they receive.
Requesting identification from clientele in a respectful manner and declining alcohol to those without the proper identification.
Sustaining a clean workspace within the bar and any surrounding areas. Server and Catering, 05/2011 to 12/2011
Clyde's Willow Creek Farm – Ashburn, VA
Setting up large parties for guests and catering to their specific needs. Operating the register and managing large sums of money on a daily basis. Remaining positive and level headed in high stress situations. Interacting with the clientele on a personal level to satisfy their expectations and experience. Processing and delivering food and drink orders.
Refreshing drinks and condiments when needed.
Maintaining a clean and efficient workspace.
Memorizing daily food and drink specials to relay to the clientele. Bartender, 09/2010 to 01/2011
Trivinia Italian Kitchen and Wine Bar – Leesburg, VA Open the restaurant and helped with training and helping the bar run proficiently. Blend ingredients together to create cocktails and beverages. Maintaining and processing the restaurants wine orders. Coordinating and conducting training sessions for the new employee's. Analyzing each employee and helping them with proficiency in their performance and knowledge. Provide the bar clientele with food and drink service. While still maintaining the service bar needs.
Operating the register and managing large sums of money on a daily basis. Going above and beyond to ensure that the clientele is happy and satisfied with every aspect of the service they receive.
Requesting identification from clientele in a respectful manner and declining alcohol to those without the proper identification.
Sustaining a clean workspace within the bar and any surrounding areas. Head Bartender & Trainer, 01/2004 to 09/2010
Romano's Macaroni Grill – Sterling, VA
Blend ingredients together to create cocktails and beverages. Maintaining and processing the restaurants wine orders. Coordinating and conducting training sessions for the new employee's. Analyzing each employee and helping them with proficiency in their performance and knowledge. Provide the bar clientele with food and drink service. While still maintaining the service bar needs.
Operating the register and managing large sums of money on a daily basis. Going above and beyond to ensure that the clientele is happy and satisfied with every aspect of the service they receive.
Requesting identification from clientele in a respectful manner and declining alcohol to those without the proper identification.
Sustaining a clean workspace within the bar and any surrounding areas. Server, 08/2003 to 01/2004
Lonestar – Sterling, VA
Operating the register and managing large sums of money on a daily basis. Remaining positive and level headed in high stress situations. Interacting with the clientele on a personal level to satisfy their expectations of dining out. Processing and delivering food and drink orders.
Refreshing drinks and condiments when needed.
Maintaining a clean and efficient workspace.
Memorizing daily food and drink specials to relay to the clientele. Jason Miller
Owner/ the Wine Kitchen
*****@**************.***
Zack Sampson
Head Chef/ the Wine Kitchen
****@**************.***
2001
Potomac Falls High School - Sterling, VA
High School Diploma
R
E
Cape Fear Community College - Wilmington, NC
Level 1 Sommelier
Serve Safe Certified
C
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