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Customer Service Medical Assistant

Location:
San Diego, California, United States
Salary:
neg
Posted:
September 06, 2018

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Resume:

SHARON P. GAMBLE BARTHOLOMEW

**** ********** ** *** **

Lemon Grove, CA 91945

619-***-****

619-***-**** cell

SKILLS PROFILE

Developed ability to work in a fast paste call center environment

Customer service expert (incoming & out-going calls)

Diplomatically resolve customer complaints

Experience with general office equipment including copiers, fax machines, ten key, multi-line phones

Ability to follow instructions and make decisions with minimal supervisor

Experience in handling confidential paperwork & all aspects of mortgage credit reporting

EMPLOYMENT HISTORY

Assistant Supervisor - Customer Service, First American CREDCO, Poway, CA (1996 – Present)

Handle in-coming & out-going calls in call center with tact and professionalism

Handle all aspects of credit reporting services and consumer rights

Conduct interviews with clients, creditors, and consumers in order to obtain pertinent information.

Train new employees

Run Daily Reports on service level and employee calls

Pay attention to details, unit practices and procedures regarding Fair Credit Reporting Act concerning home mortgage loans

Ensures Queues are adequately staffed to achieve goals of service to clients / customers

Able to evaluate, report & contribute to the strategies of the service goal by evaluating schedules, realigning queues

Reports all system problems promptly to the appropriate personnel

Provides support for special & ongoing projects, such as acting as a resource to the Call Center Staff & supporting the Management Team in the roll out of new projects

Accept and apply credit card / check payments to accounts

Conduct Training Class – Customer Service procedures (QC calls ensure procedures are followed)

Listen to employee calls and QC

Dispatch Operator, National Dispatch Center, San Diego, CA (1994 – 1996)

Take incoming calls

Data entry (input messages from customers into computer system)

Accurate typing and proofreading of information taken over the phone

Retail Sales Clerk, Target Stores, San Diego, CA (1994 – 1995)

Greet customers

Handle cash register transactions (cash handling, credit card and check writing transactions)

Answer multi-line phone systems

Assist in scheduling interviews & employees work hours and ensuring store coverage of operations

EDUCATION

El Dorado School of Business, San Diego, CA (Certificate Admin Asst 1993)

San Diego City College, San Diego, CA (General Education, No Degree Obtained)

Cabrillo School of Nursing: Medical Assistant Certificate

Kearny High School, San Diego, CA (Diploma 1983)

REFERENCES AVAILABLE UPON REQUEST



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