Customer Service Medical Assistant
Resume:
SHARON P. GAMBLE BARTHOLOMEW
Lemon Grove, CA 91945
619-***-**** cell
SKILLS PROFILE
Developed ability to work in a fast paste call center environment
Customer service expert (incoming & out-going calls)
Diplomatically resolve customer complaints
Experience with general office equipment including copiers, fax machines, ten key, multi-line phones
Ability to follow instructions and make decisions with minimal supervisor
Experience in handling confidential paperwork & all aspects of mortgage credit reporting
EMPLOYMENT HISTORY
Assistant Supervisor - Customer Service, First American CREDCO, Poway, CA (1996 – Present)
Handle in-coming & out-going calls in call center with tact and professionalism
Handle all aspects of credit reporting services and consumer rights
Conduct interviews with clients, creditors, and consumers in order to obtain pertinent information.
Train new employees
Run Daily Reports on service level and employee calls
Pay attention to details, unit practices and procedures regarding Fair Credit Reporting Act concerning home mortgage loans
Ensures Queues are adequately staffed to achieve goals of service to clients / customers
Able to evaluate, report & contribute to the strategies of the service goal by evaluating schedules, realigning queues
Reports all system problems promptly to the appropriate personnel
Provides support for special & ongoing projects, such as acting as a resource to the Call Center Staff & supporting the Management Team in the roll out of new projects
Accept and apply credit card / check payments to accounts
Conduct Training Class – Customer Service procedures (QC calls ensure procedures are followed)
Listen to employee calls and QC
Dispatch Operator, National Dispatch Center, San Diego, CA (1994 – 1996)
Take incoming calls
Data entry (input messages from customers into computer system)
Accurate typing and proofreading of information taken over the phone
Retail Sales Clerk, Target Stores, San Diego, CA (1994 – 1995)
Greet customers
Handle cash register transactions (cash handling, credit card and check writing transactions)
Answer multi-line phone systems
Assist in scheduling interviews & employees work hours and ensuring store coverage of operations
EDUCATION
El Dorado School of Business, San Diego, CA (Certificate Admin Asst 1993)
San Diego City College, San Diego, CA (General Education, No Degree Obtained)
Cabrillo School of Nursing: Medical Assistant Certificate
Kearny High School, San Diego, CA (Diploma 1983)
REFERENCES AVAILABLE UPON REQUEST
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