6+ years working with customers providing information, services, and improving customer satisfaction through expert resolution of conflicts, issues, and concerns Worked directly with clients/ students successfully coaching them towards their academic goals Managed to build solid relationships with clients for tutoring Teaching Bilingual (Portuguese/English) Interpersonal, written and verbal communication skills Goal Setting U.S. Citizen: No sponsorship required
Associate Degree in Real Estate / Expected completion 2020 Psychology
Member of the Academic Center Participated in the organization of Psychology events Class Monitor of Applied Behavior Analysis Class Class Representative Clinical Psychology Intern Organizational Psychology Intern / HR Intern Child Development Lab - Student Volunteer
Lyft & Uber
Lyft & Uber Driver May 2017 – Present
Transport customers safely between places Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety Assure that the vehicle is maintained in excellent condition and is cleaned regularly, and In-depth knowledge of vehicle maintenance is applied. 2
Cultural Care Au Pair
Au Pair Aug 2014 – Aug 2016
Managed kids’ and family’s daily schedule Maintained all household clean and prepared daily meals Provided safe and secure environment Performed childcare responsibilities according to the family's rules.
Customer Service Representative Jan 2014 – Jul 2014 Answered customer telephone calls regarding existing accounts Upgraded service and offered additional service packages or options Resolved service issues and shared benefits of additional services Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
Sep 2012 - 2013
Provided language lesson plans that supported various learning-styles Developed reading, writing, speaking and listening skills in students Developed and provided differentiated instruction to support student academic growth.
LIDERATTI – Strategic Enterprise Management Consulting Human Resources Intern Mar 2011 - Oct 2011
Collected, scanned, and sorted job applications for candidate and calling deserving candidates for interviews Supported in pre-selecting and interviewing candidates Sourced and updated candidates through Applicant Tracking System Assessed psychological evaluation as part of the recruiting plan.
Feb 2010 – Feb 2014
Provided support services for university students in lab, one-on-one, or open classroom settings
Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals Assisted students preparing for their undergraduate thesis Developed academic strategies to improve student self-sufficiency.
Awards and Acknowledgements
Member of the Academic Center and Class Representative at UEMG