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Customer Service Sales

Location:
Memphis, Tennessee, United States
Posted:
September 08, 2018

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Resume:

LINDA D. REAVES

**** ******** ****

Memphis, TN *8125

Phone: (901) 205- 6941 Email: ac6y96@r.postjobfree.com

Human Resources Assistant/ Administrative Support / SAP Administrator/Payroll/Sales Professional/Purchasing Assistant/Purchasing Agent

Flexible, disciplined, organized, and hardworking – the corporate office professional

Performance Profile/Performance Summary

Top-performing, dedicated organizational and leadership skills with ability to lead multiple projects/teams simultaneously. Outstanding project planning skills and meeting time constraints or deadlines. Solutions-driven, mentor, and coach who relates well with all types of people at all levels. Sales professional with 8 years of sales, and marketing maintaining $10,000 in sales per month. Strong organizational skills and logical abilities applied to achieve desired goals, and results. Unwavering commitment to excellence in building teams who are best in serving others. Personal traits: professional; common sense; adaptability; focused and skilled trainer. Dedicated organized customer service technician in call center. Trained over 2500 corporate and field employees for Army Air Force Exchange Services Division of Department of Defense. Presentations for meetings and training staff and call center associates.

EMPLOYMENT HISTORY

Guest Supply FF&E Memphis, TN 07/11/2018 Present

Purchasing Assistant

Expedited FF& E purchase orders (POs) and/or change orders to insure vendor receipt and delivery is written requested lead time. Confirm acknowledgements sent back from vendors.

Prepared Expediting Report and send to Vendor to obtain updated ETA’s on open POs.

Updated POs with correct ETAs, if necessary.

Followed up and verified shipment date and regularly communicate updates or delays to Buyers and Territory Managers. Reviewed Expediting Report to make sure all invoices are matched correctly and if not, request late or missing invoices from Vendors or work with Accounts Payable Department to resolve any discrepancies. Informed Buyers of any invoice issues.

Assisted FF& E Project teams as directed by Senior Project Manager with design specifications, requests for pricing and general administrative duties for new construction and renovation projects.

Responds to Sales requests for shipment information on open orders and other requests for information from Vendors. Answered inquiries from Customer Service, Vendors, Buyers and Territory Managers regarding ETA’s, back orders and price quotes.

Assisted FF& E Buyers with PeopleSoft maintenance relating to item number set-up and pricing changes.

Served as back up for Buyers during absences/PTO time.

Performed necessary duties using SMARTSHEETS, FABTEX TRACKER, and PeopleSoft, SAP, SHAREPOINT and other software execute the job.

Marshall’s Retail Cordova, TN 03/06/2018 – Present

Cash Office Associate

In charge of all the cash transactions that take place with TJX office.

Make entries for all the transactions daily and balance the books at the end of the day.

Report about the daily happenings in the department.

Make money available in case the superiors require for company transactions.

Check the money requests with the superiors before sanctioning them.

Report any discrepancies found with any of the transactions.

Make sure all the collections are made on time from the debtors of the company.

Trained in all the accounting software of the company.

Make sure all the cash drawers are counted and accurate prior to store opening and closing.

Separate all credit card transactions for American Express, Discover, Master card, Visa and TJX Rewards, discounts for associates and layaway.

Assist with markdowns, merchandising, fitting room and bath and body, and children’s department.

Assist customers with questions and explain different sales and markdowns.

Germantown Newspaper Germantown, TN 06/2/2007- Present

Journalist/Researcher/Writer/Author/Publisher

Research and prepare weekly articles for weekly local newspaper on topics relating to family.

Educate aspiring authors on the ins-and-outs of self-publishing to become successful authors.

Assist authors from beginning stages of writing, editing and finalizing book release and book launching.

Publish author’s manuscripts into the formatting of books and publishing through various publishing houses.

Organize and research genealogy data compiling information dating back to the mid 1700’s and beyond.

Establish relationships with venues for editorial services to reach the goal of manuscript in print.

Public speaker educating groups on genealogy and training families to expanding their family history.

Assist Non-Profit organizations providing emotional assistance to parents of children with heart defects via email.

Scheduled community meetings educating parents of children with heart defects and comfort through different support groups from cardiology and hospitals.

Holland Studio/Scheduler Germantown, TN 5/2016-10/31/2016

Scheduled and rescheduled appointments for high school graduates.

Entered data accurately into the computer and package photos for delivery.

Researched information to access old proofs.

Answered inbound calls to report changes as needed.

Greeted customers and assist in helping the customers feel comfortable during photoshoot.

Hunter Fan /Customer Service Rep Memphis, TN 6/2015-2-2016

Answered inbound calls from Hunter Fan consumer who needed assistance, (technical support, warranty replacement policy specifics, corporate office address, dealer contact information, parts and accessories pricing, and order placement.

Verified information necessary to enter the orders in SAP.

Issued RGA’s (return goods authorization) to return incorrectly shipped parts, missing parts in order to receive a refund, replacement, or repair during warranty period to return defective

Resolved customer complaints via phone, email in call center, or social media in call center to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

Issued RGA’s (return goods authorization) to return incorrectly shipped parts or when requesting missing parts in order for the customer to receive a refund, replacement, or repair during the product's warranty period or is used to return defective material or to have a credit issued for defective material or parts.

Verified and entered information from purchase orders into EMUN Works and JD Edwards and SAP.

Verified information for backorders, customer address, phone numbers; drop ships and/or delivery dates.

Commercial Appeal/Adecco/ HR Assist/ Exchange Specialist Memphis, TN 1/2014-5/2014

Assisted director of human resources in retrieval of employee micro media documents

Provided support in functional areas of human resources, maintained personnel files, evaluations, compensation and benefits.

Scheduled meetings, appointments, interviews and verified candidates background information.

Maintained MPA tracking system for new candidate’s selection process.

Assisted director of human resources in retrieval of employee micro media documents

Assisted with maintaining strictly confidential data and employee files.

Updated human resources change request forms

Processed paperwork in MPA tracking system for new applicant’s selection process.

Assisted HR Director and Generalist with research, special projects and performance reviews.

Created and established a filing system for former employee files covering over twenty years of data in Excel using new updated files and labels departments and service rendered. .

Maintained strict confidentiality auditing and filing of individual employee training and performance records.

Operated photocopier and label maker and performed all duties as assigned.

Created a new filing system for records over a thirty year period and entered in Excel spreadsheets.

Maintained all training records and orientation files for new employees.

Acted as liaison between internal departments, customers and vendors.

Provided shipping and receiving warehouse resolutions of administrative problems and inquiries.

Complied with all call center operations and knowledgeable of logistics.

Dispatched and tracked incoming and outbound calls returned orders using SAP, PeopleSoft and Sharp Tracking.

Cal Western Packaging /Purchasing Agent Memphis, TN 6/201*-**-****

Purchased the highest quality products at the lowest possible price and in correct amounts.

Prepared purchase orders, solicit bid proposals and review requisitions for goods and services.

Researched and evaluated suppliers based on price, quality, selection, service, support, availability.

Relied on production, and distribution capabilities, and the supplier’s reputation and history.

Analyzed price proposals, financial reports, and other data and information to determine pricing.

Monitored and followed applicable laws and regulations.

Negotiated, or renegotiate, and administer contracts with suppliers, vendors and representatives.

Monitored shipments to ensure that goods come in on time and trace shipments if undelivered.

Conferred with staff, users, and vendors to discuss defective and unacceptable goods or services.

Evaluated and monitored contract performance to ensure compliance with contractual obligations.

Entered information SAP and STEELROADS and checked railcars for the correct product.

FedEx Corporation/Payroll Administrator Memphis, TN 1/2013-5-2013

Responsible for the coordination efforts between payroll, human resources, budget

Ensure proper flow and maintenance of employee data for 150,000 employees (including preparation/distribution of detailed reports, e.g. labor, “home” work, overtime, leave balances, head count, and retirement contribution reports)

Handle the administration of the electronic timekeeping system.

Setup each employee, valid programs for each employee’s charges, and adhere to FLSA; monitor submissions or approval timesheets,

Ensure valid data transfers to/from payroll service.

Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis.

Technicolor/ HR Coordinator Memphis, TN 04/2011-12/2011

Coordinated schedules, maintained calendars and planned meetings.

Provided day-to-day administrative support for human resource managers and generalist.

Resolved issues regarding insurance and benefits FSLA and leave.

Assisted employees with HR Systems maintenance records updated employee medical files.

Maintained filing systems for medical confidentiality files.

Coordinated workload and offices between employees on medical leave, vacation and sick leave.

Wright Medical Technology/Purchasing Agent Arlington, TN 02/2008-7/2010

Maintained and reviewed records of computerized records of items purchased, costs and delivery in SAP.

Processed PO’s from requisitions/MSR using JD Edwards Solutions and SAP to enter information.

Studied sales records and inventory levels of current stock to develop strategic purchasing.

Reviewed open PO’s by item numbers, receipt routing, movement disposition and status inquiry using SAP.

Arranged the payment of duty and freight charges.

Reviewed catalogs, industry periodicals, directories, trade journals, and internet sites.

Consulted with managers and other department personnel to locate necessary good and services.

Owens-Minor Distribution/Customer Service Memphis, TN 01/2006-09/2007

Entered order entry information in SAP/PeopleSoft and .

Served customers by providing product and service information; resolving product and service problems.

Maintained customer records by updating account information in SAP.

Recommended potential products or services to management by collecting customer information.

Determined the cause of the problem; selecting and explaining the best solution to solve problem.

Resolved product or service problems by clarifying the customer’s complaint.

Determined the cause of the problem and the best solution to solve the problems and expediting correction.

Followed up to ensure the resolution. Maintained financial accounts by processing customer adjustments.

Prepared product or service reports by collecting and analyzing customer information.

Staff Mark Staffing/Regions Bank /Team Leaders Memphis, TN 5/200*-**-****

Reconciled documents from Regions Mortgage Headquarters verifying all documents were accurate.

Verified information and supported management on checklist of items enclosed.

Distributed each team member directives from headquarters and maintained a working relationship.

Verified information in alphabetical orders and entered data correctly into spreadsheets.

AAFES/Customer Service Technician Manager Dallas, TX 8/2003-4/2004

Second point of contact responding to the customer inquiries by understanding first the inquiries.

Trained over ten employees in AAFES call center for corporate, field and civilian employees.

Trained employees in reviewing previous inquiries and responses for evaluations, benefits and promotions.

Responded to customer inquiries related to address changes, tax information, W2’s, exempt and salary.

Trained management regarding in technical usage of the computer to update their information.

Trained in AAHS, Employee Self-Service and eOPF and HR Training.

Scanned all confidential documents and saved in the system.

Hilton Worldwide/Payroll Specialist Memphis, TN 4/2000-9/2001

Processed payroll for sixty hotels and over three-thousand employees using AS400 and PeopleSoft.

Ensured compliance to legal regulations at federal, state, and local levels.

Managed deductions for Union dues by setting up withholdings, processing manual checks requests remitting payment to Unions.

Tracked, entered records of changes affecting net wages such as tax withholding, child support, levies, and garnishments.

Reviewed wages computed and corrected errors to ensure accuracy of payroll before finalizing.

Tested all tax updates, upgrades and new payroll procedures before implementation.

Conducted payroll audits to ensure the integrity of the information within HRIS and timekeeping systems.

Retained payroll records according to federal law and company policies through scanning or proper storage.

Assisted with month-end, quarterly including performing account reconciliations for assigned accounts.

Verified information for W2s and address changes in the systems.

Transmitted files to third party vendors, such as ACH and tax files.

Posted payroll transactions to the general ledger using PeopleSoft FSCM.

Verified employment and unemployment inquiries and all other duties as assigned.

FedEx Corp/Secretary/Employee Relations Assistant/Flight Admin/ Flight Scheduler Memphis, TN 1/1995-6/1999

EDUCATION:

Ashland High School Ashland, MS

Miller-Hawkins Business College – Office Administration Memphis, TN

AAFES University – Human Resources Management Training Dallas, TX

COMPUTER SKILLS:

Microsoft Word, Excel, PowerPoint, Lotus 1-2-3, AS400, SAP, PeopleSoft, EMUN WORKS, ADP, Vulcan, AAHS, Outlook Express, JD Edwards, STEELROADS, PEMIS, Web Admin, CITRIX, NAF, OMNI Direct, TED, CSW, PMF, Access, and other computer software.

REFERENCES AVAILABLE UPON REQUEST



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