Customer Service Manager

Professional Summary

Work History

KAFFREY HARRIS

**** **** ****** **. ***** Las Vegas, NV (C) 925-***-**** *************@*****.*** Enthusiastic professional with outstanding customer service skills. Passion for working with people; commitment to providing superior service, positive attitude. Displaying professionalism.

Well groomed in dress code at all time.

Assistant Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions. Assistant Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Assistant manager dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Assistant Department Manager 04/1998 to 10/2005

Macy's – San Diego, Ca

Provided outstanding customer service. Always acknowledging customers even when busy. Build a clientele which put me at top sales and promoted to management. Suggestive selling, great organization skills, team player, numbers, inventory, store wide meetings, visual merchandising, floor moves, training, hiring, group interviews, opening, closing the store, made set goals. Area manager 01/2006 to 06/2007

Sport Chalet – Pleasanton, Ca

Provided outstanding service. Opening and closing of store, morning meetings, training, hiring, floor Education

Skills

moves, visual merchandising, online orders, working with store manager, district manager, CEO of the company. Building relationships with customers.

Escrow assistant 06/2006 to 05/2008

Alliance Title and Escrow – pleasanton, Ca

Providing excellent customer service, receptionist/ Eacrow assistant for top producer. Emails, phone, set meetings, mail, outgoing mail, funding packages, open orders, payoffs, recordings, release of Title, loan documents, notary. Building relationships with realtors and lenders. Providing outstanding service. Open and close office.

Store Manager 05/2011 to 06/2013

Tiki Girl – Ventura, CA

Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service.

Private home caregiver 09/2014 to 09/2017

Agape Senior Care – New Port Beach, Ca

Working with clients and providing outstanding service. Cooking, cleaning, bathing, grooming, meal prep, medication reminders, cleaning, laundry, physical therapy, waking assistance as well as toilet ring . Dr. Appointments, shopping, traveling. Worked in rehab facilities working with 12 patients throughout the day which included, bathing, serving breakfast, lunch and dinner, activities, Dr. Appointments, cleaning, laundry.

High School Diploma: General 1996

Buena high school - Ventura, Ca

Excellent customer service skills POS systems

Personnel development

Merchandising

Goal-oriented

Strategic thinker

Staff training and development

Opening and closing procedures

Customer relations

Bank deposit procedures

Detail-oriented

Store displays

Customer-oriented

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