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Customer Service Manager

Ocala, FL, 34481
September 08, 2018

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Linda Webb

**** ** **** ****** 830-***-****

Ocala, FL 34481


Supply Chain Management professional in both high volume and low volume manufacturing environments. Highly motivated with expertise in both International and Domestic sourcing. Maintains a strong commitment to achieving corporate profitability goals through cost effective operations and good Project Management skills.


Staff development and Leadership, managed 4 person department.

Developed Purchasing Plan to maximize inventory turns.

Program Management of assigned Commodities.

Developed and monitored supplier on time delivery measurements and improvements.

Developed supplier management relationships.

Performed On-site Supplier Assessments to evaluate Supplier risk.

Developed and implemented ISO 9001 procedures for Purchasing.

Worked with International Suppliers to setup out-sourcing programs.

Developed methodologies to capture savings and ongoing improvement activities.

Maintained excellent working relationships with Supply base and Internal Departments.

Coordinated and managed (VMI) Vendor Managed Inventory.

Have ability to seek out and realize opportunities brought about through change.

3/2013 – 2/2018 MANNING ENVIRONMENTAL, INC, Florence, TX


Purchased all parts for a small manufacturing operation. Work with owner in development of new products by researching and sourcing parts. Work with EVO software for all purchasing transactions including MRP, order placement, supplier and item maintenance. Implemented work order tracking to monitor time standards, and sales data spreadsheets to monitor monthly and annual sales dollars. Developed and implemented cycle counting program to track inventory variances. Team member participating in sales meetings, and supporting accounting in payable processing. Support overall business operations and assist owner with company strategies as develops in a small office environment.

2/2009 – 8/2012 KALMAR RT CENTER, LLC, Division of Cargotec, Cibolo, TX

COMMODITY MANAGER 2/09 – 11/09, 7/10 – 8/12


As a Commodity Manager I researched, located, and interviewed suppliers for submittal of Request for Proposals for assemblies and components to be used in our Military Rough Terrain vehicles for the U.S. Government. Responsible for commodities from Supplier selection thru continued maintenance of Supply base. Developed Supplier relationships leading to reduced inventory, improved on time delivery performance, achieved annual BOM cost targets, managed PPV, and achieved corporate inventory turns goal. I worked with the accounting department to resolve invoice variances. As a team member, I worked with Quality in resolving discrepant material, documenting and reporting supplier ratings. Have been responsible for and oversaw the planning, releasing and expediting for all raw materials used in production utilizing automated MRP system. Participated in On-Site Supplier Assessments for the evaluation of their facilities and capacity in the development of new suppliers and continued support of existing supply base. Supported new product development thru a team environment, working with all internal company departments and with our external supply base.

Linda L. Webb 830-***-****

11/2005 – 10/2008 PGT INDUSTRIES - Nokomis, FL

STRATEGIC BUYER 7/07 – 10/08


Strategically supported printed material, vinyl, glass, hardware and extrusion for a leading manufacturer of residential and commercial doors and windows. Interfaced with Engineering, Product Development, Quality, Manufacturing and Sales personnel regarding new product development, and monitoring of existing product lines. Responsible for system data setup and maintenance and worked with planners to monitor inventory levels. Provided forecasts and worked with suppliers to develop order release programs, established stocking programs, optimized truck load quantity buys, and negotiated Supply Agreements. Supported the Materials Supply chain remotely for last 7 months with strategic parts evaluation and program development.

6/2004 - 11/2005 HI-STAT MFG./DIV. STONERIDGE-Sarasota, FL


Procured components and assemblies for sensors for the automotive market. Purchased machined components, and Injection molded parts. Worked directly with engineering in quoting and releasing new components, and with the Quality Department in supplier development. Determined component demand by analyzing MRP requirements, and determining appropriate buy quantities. Worked with the supplier base in entering, releasing, and expediting orders, developing relationships, and improving responsiveness to assure product on time delivery for automotive production lines.

9/1994 - 7/2003 OTTO ENGINEERING - Carpentersville, IL


Procured manufacturing materials for switches and audio accessories for the two way radio market, defense, and heavy equipment market using MRP planning tools. Responsible for electronic components, PCB’s, and harnesses. Developed an out source program with Asian and Mexican suppliers and established supply chain partnerships. Traveled to Asia and Mexico to improve supplier relationships and development of new products. Developed and implemented ISO9001 procedures for Purchasing and worked with the Computer Task Force in implementing a new software system. Worked with freight forwarder to monitor incoming orders against production demand dates.


C.P.M. Certification- Lifetime

McHenry County College - Crystal Lake, IL

Materials/Business Management and Computer Courses

Oakton Community College - Des Plaines, IL

Associates Degree Hotel Management


Hospitality Team and Ticket Taker for Community Association 7/2015 – 3/2018

Dance Director and Dance Team Member in Dance & Drill Club 9/2015 – 9/2017

Secretary/Treasurer Couples Golf Club 8/2013 – 12/2014 One of five original founding members that is now a 300 person club

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