Thomas Corpuz

Computer Systems Engineer

Fort Collins, CO 80527

ac6y7y@r.postjobfree.com

970-***-****

Work Experience

Test Engineer IV

CBSI Global - Hewlett Packard - Fort Collins, CO

August 2016 to January 2018

Escalation management- The primary duty of 2LS shall be to provide elevated technical expertise on customer in-warranty issues that are not readily resolvable by the frontline agents.

Responsible for diagnostics, analysis, capture of units, thorough documentation, highly developed communication and soft skills, as well as possible elevation to third level resources.

Performance will be judged by hard metrics of fast response time to assignment of a case, closing the issue with sufficient customer satisfaction in the shortest amount of time, and keeping the customer informed and delighted through the entire process.

Large Account and Executive Escalations – Occasionally, engineers will have to deal with very large or high visibility customers that may be presented out of process or have direct executive involvement due to the high profile nature of the customer or the amount of current and future business at stake. These types of escalations may require directed and focused issue resolution teams and regular meeting cadences to achieve satisfactory closure and prevent spread of class issues across families of products.

Escalations require the typical troubleshooting steps involved with an elevation along with standard meeting cadences, agendas, communicated meeting notes and executive formatted updates at every level, engagement with a wide array of peer groups (SMEs, 3LS, frontline, CE, CSM, sales/ presales, account managers, ODM and OSSP partners, channel partners, etc), and verified application, documentation, and distribution of discovered/engineered workarounds, resolutions, and guides. Production Manager

Fern Creek Confections/Elaine's Toffee Company Fort Collins, Co - Fort Collins, CO November 2014 to January 2016

• Managed entire production operation of all products from raw ingredients to final packaging

• Maintained inventory ordering and tracking using the DEAR inventory system.

• Managed all employees at the site. Including hiring, firing, discipline, and praise.

• Maintained Employee work schedule and daily assignments.

• Trained new and temporary employees on processes and procedures.

• Developed and implemented Standard Operating Procedures for all equipment and processes.

• Developed inventory tracking solution to improve shipping accuracy.

• Maintained and repaired all production equipment.

• Maintained all computers and network infrastructure.

• Developed web forms for inventory input.

• Designed and oversaw buildout of new packaging area.

• Personally setup, ran, and configured systems for special on off samples.

• Worked with sales to ensure timely and accurate fulfillment of orders

• Used Forklift and other heavy machinery to load move and unload products

• Other Duties as Assigned

Tier 1 Operations Support Specialist

Front Porch Digital - Lafayette, CO

March 2014 to November 2014

• Take Inbound Calls in support of Front Porch Products

• Work with Tier 2 and other groups to solve any issue

• Worked remotely via many remote clients to log into and remotely fix client and server applications

(i.e. VPN, VNC, RDP)

• Helped Migrate information for Tier 1 from WIKI format to MS 360 solution Tier 2 Helpdesk/Tier 3 Corporate Executive Support Center Partners - Fort Collins, CO

July 2013 to March 2014

• Provide Desktop and Laptop Hardware repair

• Troubleshoot and Resolve Hardware issues for Laptops and Workstations

• Troubleshoot and Resolve Software issues for Laptops and Workstations

• Active Directory Maintenance and configuration

• Create and maintain Citrix Xenserver virtual environment for Apple and Windows configurations

• Maintain and configure Citrix Xenserver across the Enterprise

• Support Executive's with any hardware or software concerns as well as any custom configurations

• Configure and modify Vlan configuration to support new configurations or changes

• Maintain Wireless access for internal guest wireless environment

• Run Patches on Servers and Workstation.

• Operating System Migration of 654 desktops from XP to Windows 7

• Create and Maintain Microsoft Email Accounts

• Password and Account Maintenance

• Windows, OSX, IOS and Android Support and Configuration

• Many other Duties as assigned

Technical Support Professional

Hewlett Packard - Colorado Springs, CO

September 2007 to November 2010

• Take inbound calls in a call busy call center environment.

• Helped users resolve issues with hardware software and network.

• Troubleshooting of mainframe connections and applications.

• Password and account administration.

• Escalation of issues to required departments or vendors as required.

• Call quality monitoring of all technicians on the desk.

• Coaching of technicians on call quality issues.

• Metrics reporting and other duties as required

Skills

Office Suite, Microsoft OS- ALL, Apple OS, Android, IOS, Desktop Support, Networking, Wireless, Remote Desktop, Team Management, Project Management, Knowledge Management, Knowledge Management, Active Directory, Exchange Server, Website Design, Citrix, Photoshop, Time Management Skills, Social Media, Social Networking, Management, Manufacturing, Automotive, Customer Service, Hiring, Inventory Control, Inventory Control, Multitasking, Conflict Management, Office Management, Shipping & Receiving, Scheduling, Organizational Skills, Fork Lift Operator, Detail Oriented, Detail Oriented, Dependable, Leadership, Quality Assurance, Research, Training, Vendor Management, Youtube, Machine Operator

Additional Information

SKILLS

Software:

MS Windows (All Versions)

MS Windows Server (All Versions)

MS Office all Applications and Versions

Active Directory

Exchange

OSX

IOS

Android OS

Citrix Xenserver

VM Ware

VerDesk

SharePoint

Adobe Photoshop

Adobe Dreamweaver

Adobe Audition

HTML

JavaScript

Linux

Smart Sheets

Hardware:

PC and Mac Hardware Configuration

PC and Mac Hardware Upgrade

PC and Mac Hardware Troubleshooting

LAN troubleshooting, configuration installation

WI-FI configuration and troubleshooting. Installation Printer Configuration and installation

Audio/Visual Configuration and Installation

Monitor Repair

Cable Punch down

Telecom Support

Management:

Team Lead

Scheduling

Hiring/Firing

Interviewing

Documentation

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