Customer Service Sales

PROFILE

Skilled and adaptable IT professional with a proven track record of delivering customized applications and reporting needs for various database-focused projects with a high level of client satisfaction. Great at building rapport and cultivating long-term relationships. Strong communication skills and adept at understanding customer needs and the ability to efficiently translate them into IT solutions. Ability to learn any and all tools necessary to complete various projects.

EDUCATION

Bachelor of Science in Information Systems and Technology GPA: 3.75

University of Phoenix

Database Administration Certificate GPA: 4.0

University of Phoenix

EXPERIENCE

Access Developer The Advertising Checking Bureau 2016 to Present

Database Design within Microsoft Access

Database Administration within Microsoft Access

VBA Development including the use of Object Oriented Programming standards to utilize functions, classes and other reusable objects.

SQL Development - Writing CTE’s, Functions, Triggers, Views and Stored Procedures within MS SQL Server

Database Design with MS SQL Server

Ad Hoc Data Requests for both internal and external customers

Report development

Data Analytics

Develops, monitors and maintains automated processes that utilize a combination of SSIS packages in MS SQL Server, Access VBA scripts and PowerShell scripts.

Create Documentation for various business objects and processes.

Interact with multiple departments and senior leadership to help facilitate operations and business goals

Database Admin/Development PF Chang’s (Corporate Office) Contract October 2017

Access Development (Tables, Reports, Queries) to help streamline inventory management across the country on a per location basis

Access VBA Development

Database Admin/Development HI Health (Corporate Office) Contract June 2016

Access Development. (Linked Tables, Reports, Interface with a .DBF file from a legacy database system)

VBA Development for data validation, data mining, outlook automation and automated excel functions

Excel VBA development for data mining across network drive to compile reports for weekly/monthly sales

Database Development & Application Development United States Navy (Maintenance Control Coordination NAS Oceana) Contract October 2016

Develop Access Database to be used for work logs and various information testing requirements

Develop Application to administer testing material to low level cadets. Original design was using VB.NET but newer requests was to host the application on a web site using ASP.NET and C#

Reporting feature to report test results to commanding staff.

Quality Control Operations Analyst Apollo Group 2016

Custom App Development

Ad Hoc Queries

Database Administration

Database Development

Data Analytics

SharePoint Administration & Development

JIRA Administration & Development

Regression Testing

User Acceptance Testing

QA Testing and QA analysis

Compiling, communication and analyzing various reports and large data sets

Monitoring trends in workflow

Defect Analysis in proprietary software

Managing Workflow for other departments

Meeting Organizer and communicating pertinent information to directors and department heads

Financial Aid Officer Apollo Group February 2011-2016

VBA Scripts for data collection and reporting automation.

Regression Testing

User Acceptance Testing

QA Testing and QA analysis

Creating/Managing/Updating Various Job aids/tools

Custom App Development

Works directly Analysts with various Projects

Compiling, communication and analyzing various reports and large data sets

Advanced Knowledge of Title VI procedures

Mentoring and Coaching Financial Aid Officers

Inventory Manager of Web Sales Gamers' Inn 2006-2011

Customer service and public relations in person and online

Trend Analysis in Secondary Market to promote buying and selling strategies to coincide with event planning and quarterly sales/release schedules

Store Public Liaison/Representative

Set up, Operation and Maintenance of E-Commerce database

Event Coordinator

Buying, selling, trading and appraising merchandise

Maintained and executed product logistics and merchandising

Hiring and training new employees

Cash handling

Data Collector A.C. Nielsen 2004-2006

Data Collection (Causal, Audit)

Calculating Sales and Trends of products based on a geographical location for clients

Uploading audit data

Public relations with the employees and business owners

Independent scheduling and time management

COMPUTER SKILLS

Microsoft Excel, Microsoft Access (.mdb and .accdb), Microsoft Visio, Microsoft Project, SQL Server, Visual Studio (2008 through 2015)

SQL (Development, Administration, Advanced TSQL including ETL, CTE’s, Stored Procedures, Triggers, UDF’s, SSIS and SSRS) MySQL, MS-SQL, Oracle SQL 5-6 years

Visual Basic Development 4 years

VBA 7 years

Junior C# Development

Junior ASP.NET/Classic ASP Development

Junior Development in Java

Junior CSS, HTML

Junior JavaScript

ACTIVITIES

March of Dimes Participant, Phoenix, AZ, March, 2009, 2010.

Food Drive MTG Tournament Host, Organizer and Emcee, Mesa, AZ, Fall 2008, 2009, 2010.

Magic: The Gathering State Champion, Phoenix, AZ, 2007. Constructed Rating: 1,850.

Operation: Secret Santa 2014

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