Customer Service Manager

Alejandro F. Scolnik

HOSPITALITY/RETAIL MANAGEMENT EXPERT

Bal Harbour, FL 33154 305-***-**** ***********@***.***

ACCOMPLISHED MANAGER WITH DIVERSE EXPERIENCE CUTTING COSTS, MANAGING RETAIL PROFESSIONALS, & GROWING PROFITS

Retail Management Professional with expertise and 20+ years’ experience in a variety of environments including the retail and hospitality industries. Recruit, staff, train, and develop employees. Successfully provide management, leadership, and mentoring to staff. Adept at solving customer service issues in fast-paced environments. Operate both the front and back ends of a business. Watch employee productivity and enhance procedures to diminish costs.

Customer Service Problem Resolution Employee Training & Development Vendor Relations Analyze Sales Production Management Sales Management Communication Skills

Customer Focused Management/Leadership Proficiency Employee Relations Responsible Negotiation Operations Make Decisions Work Well Under Pressure Business Development

HIGHLIGHTS OF CAREER

Godiva America Corporation – Miami, FL 2/16 – 7/18

GENERAL MANAGER

Managed day-to-day store operations including employee oversight of the front and back of the location while adhering to the company’s policies, regulations, and food safety guidelines. Carefully managed store deposits and completed restaurant opening and closing procedures.

Grew sales by 20% every year by offering diverse menus with competitive pricing and reached $3.2M in sales in 2016.

Steadily surpassed daily, weekly and monthly sales targets.

Preserved costs and maintained a low employee turnover rate.

Sheraton – Bal Harbour, FL 1/98 – 12/00

OUTLETS GENERAL MANAGER

Managed the Sheraton’s coffee and sandwich shop, bar, and restaurant.

Increased sales 25% and reduced food and labor costs by accurately controlling inventory, reducing employee overtime, and sensibly purchasing products.

EDUCATION & TRAINING

Hospitality Degree Carlos Pellegrini – Buenos Aires, Argentina

Certified Food Manager National Registry of Food Safety Professionals – Miami, FL

Certified Food & Beverage Handler National Registry of Food Safety Professionals – Miami, FL

Contact this candidate