Sheila A. Juhans

*** ****** ******, ******, ** **703

Telephone: Cell: 919-***-****, Email: ac6y7a@r.postjobfree.com OBJECTIVE

I am seeking a rewarding position with a company that will allow me to fully utilize my Administrative Assistant skills and abilities along with the opportunity to gain new skills. PROFESSIONAL SKILLS AND PROFICIENCIES

Duties and Accomplishments

20 years of administrative experience.

Solid advanced knowledge of Microsoft Office.

Over 10 years experience providing direct support to senior level management. Excellent verbal, interpersonal and written communication skills. Strong analytical, research and time management skills with a very high degree of commitment. Dedicated team player with the ability to multi-task in a fast-paced environment. Excellent problem-solving skills with ability to analyze situations identify existing or potential problems and recommend solutions. Sound business ethics, including the protection of proprietary and confidential information. Ability to adapt to constantly changing demands. Ability and willingness to learn new technical skills. Organized, detail oriented and able to prioritize effectively to manage conflicting demands in a fast-paced work environment. Ability to read, write, retrieve and analyze data to prepare reports; write queries; develop and maintain records, systems. Managed budgets for departments, monitored, tracked, researched budget variance and followed up to resolve issues. Assisted with the development and implementation of new policies and procedures and the revisions of existing policies and procedures.

Prepared complex documentation, reports, charts, graphs, and spreadsheets independently. Scheduled and maintained calendar of appointments, meetings and travel itineraries, and coordinated related arrangements. Created advanced presentations and graphic displays. Acted as a liaison between the department and external groups. Maintained controlled and confidential record management systems. PROFESSIONAL EXPERIENCE

Duke University Hospital, Durham, NC 2014-2015

Administrative Assistant, Chief, Palliative Care Department and Duke University School of Medicine Scheduled and maintains very complex, challenging calendars using Microsoft Outlook for the Chief of Palliative Care and Administrative Manager to include individual appointments, group meetings, travel arrangements and associated requirements. Collaborated with other support staff on an ongoing basis to coordinate multiple demanding clinic calendars while ensuring critical meetings are scheduled and customer expectations are met. Managed outpatient clinic schedules for the department providers and ensured that all patient needs were addressed in a timely manner.

Maintained education database for credit weekly meetings/courses for palliative care physicians Processed corporate care transactions within the finance system. Created student schedules taking Palliative Care courses or the Associate Professors within the department. Was tasked with recouping a two-year backlog of reimbursements and honorariums totaling over $20,000.00 to be completed within my first 6 months on the job. All reimbursements were completed in 2 months. Duke University Hospital, Durham, NC 2012-2014

Administrative Assistant, to the Patient Safety Officer Scheduled and maintains very complex, challenging calendars using Microsoft Outlook for Director and Associate including individual appointments, group meetings, travel arrangements and associated requirements. Oversaw seminars, conferences internal workshops, luncheons, meetings. Independently coordinates arrangements for various large group seminars related to patient safety, including Safe Choices readiness workshops. Gathered and assessed program statistics to monitor and evaluate program effectiveness, investigate trends and recommend modifications.

Collaborated with other support staff on an ongoing basis to coordinate multiple demanding calendars while ensuring critical meetings are scheduled and customer expectations are met. Managed logistics for the Safe Choices seminars, hotel contracts, catering, attendance and audio, visual setup, create and assemble participant handouts. Developed and maintained departmental data flow including surveys, data collection tools, complex databases and SharePoint web page tools for various purposes.

Extracted compiles and manipulates data, summarizes findings and develops initial reports for a variety of patient safety activities using Microsoft Excel.

MS Word MS Windows, Internet Research Database Management MS Excel Typing, Filing Budget Management

MS PowerPoint Logistics Customer Service

MS Access

Web Design

Event Planning

Graphic Design

Microsoft Visio

Developed charts and displays for root cause investigations using Microsoft Visio. Developed advanced graphic presentation materials independently, including slideshows, document reports, spreadsheet displays. Responsible for cyclic report development for scheduled meetings and events in a timely and reliable manner. Independently coordinated arrangements for various large group seminars related to patient safety. Collaborates with other DUHS departments to manage registration, CEU/CME certifications, Audience Response materials, course materials and participant flow.

Composed, proofread and edited formal correspondence, memoranda and short reports for internal or external distribution. Develops advanced graphic presentation materials independently, including slideshows using Microsoft PowerPoint, document reports using Microsoft Word, spreadsheet displays using Microsoft Excel. Create visual displays using MS Publisher and Visio. Responsible for cyclic report development for scheduled meetings and events in a timely and reliable manner. Maintain the Duke University Hospital Patient Safety Website and design and publish online surveys using MS SharePoint and Qualtrics. Process P-Card transactions and reimbursements. Prepare AP check requests. Designs of Eloquence, Augusta, Georgia 2009-2012

Independent Contractor, Senior Graphic Design Specialist Specialized in web and graphic design. Created business cards, invitations, brochures, PowerPoint presentations and other items for business and social event customers. Utilized Microsoft Office and Adobe Creative Suite. Medical College of Georgia Hospital & Clinics, Augusta, Georgia 2008-2009 Project/Data Analyst 1, Management Engineering/Decision Support Department Lead Data Analyst for the Thompson/Reuters, Action OI benchmarking studies online database. Collected, compiled and analyzed large and complex data sets of company financial, operational, and clinical data. Entered and transmitted data in the Action OI web-based system and UHC. Communicated findings, results and operational changes to senior leaders with reports and graphs from the Action-OI system and using Microsoft Excel.

Collaborated with the Decision Support Analyst, Clinical Information Data Analyst, Information Systems Analyst, Nurse Managers and other department leaders to obtain the data needed for Action OI. Made recommendations about the methods that should be used to collect, analyze and manage data to improve data quality. Maintained the highest level of confidentiality and integrity with this project and departmental information. Communicated regularly with management to address ongoing strategies and concerns. During my tenure as data analyst, MCG Health, Inc. was named one of Thompson/Reuters top 100 hospitals. Medical College of Georgia Hospital & Clinics, Augusta, Georgia 2005-2008 Administrative Specialist, to the Directors of Internal Audit and Management Engineering Department Scheduled and maintained calendars for the Directors of Internal Audit Department and Management Engineering Depts. Planned and scheduled meetings.

Typed various documents for the department using Microsoft Word. Formulated, wrote and implemented new office procedures. Maintained and controlled confidential audit and financial records/files. Created spreadsheets with various levels of complexity using Microsoft Excel. Developed narrative information or graphic displays using Microsoft Word and Microsoft PowerPoint. Prepared agendas for the Board of Director meetings. Prepared packages for the Board of Director, Audit Committee, Corporate Compliance and other Board Committee meetings. Assisted with internal audits as needed.

Produced reports for Senior Leadership using Microsoft Excel and Microsoft Word. Attended Board Committee Meetings and transcribed/recorded meeting minutes prepared and forwarded to all members peers and subordinates using Microsoft Word.

Managed budgets for departments, monitored, tracked, researched expenses and made reconciliations when necessary. Screened incoming correspondence and reports; forwarded to the appropriate personnel. Maintained and controlled confidential financial and audit records and files. Supported the office of the Chief Financial Officer on an as needed basis. Coordinated travel itineraries and arrangements.

Scheduled maintenance for office equipment.

Ordered supplies for the department.

Sorted and distributed mail.

Project/Data Analyst, Management Engineering Department Collected, compiled and analyzed large and complex data sets of company operational, clinical data, entered and transmitted data in the Action OI web-based system.

Communicated findings, results and operational changes to senior leaders with reports and graphs from the Action-OI system and using Microsoft Excel.

Collaborated with the Decision Support Analyst, Clinical Information Data Analyst, Information Systems Analyst, Nurse Managers and other department leaders to obtain the data needed for Action OI. Maintained the highest level of confidentiality and integrity with this project and departmental information. Communicated regularly with management to address ongoing strategies and concerns. Doctors Hospital, Augusta, Georgia 2001-2005

Secretary, to the Director of the Department of Education Provided administrative support to the Director of the Department of Education. Managed the Department of Education in the absence of the Director. Interacted with clients and customers.

Planned and scheduled meetings.

Typed teaching plans, course materials and other correspondence using Microsoft Word. Assisted with the development and implementation of new Education Department policies and procedures and revisions of existing policies and procedures.

Coordinated continuing education satellite broadcasts and seminars for physicians and nurses. Maintained the learning management system, HealthStream for over 1300 hospital employees. Scheduled both internal and external customers at the medical center for continuing education classes. Prepared information packets for hospital orientation of new employees. Created and distributed monthly education program calendars and newsletters. Compiled education reports for department managers pertaining to employee education, enrollment, and compliance of required certification renewals.

Created and maintained education class participant handouts using Microsoft Word, PowerPoint, and Microsoft Excel. Maintained budget, ordered office supplies for the department. Coordinated repairs of office equipment.

Sorted and distributed mail.

Maintained confidential departmental records and files. Coordinated the Association Women’s Health Obstetric and Neonatal Nurses (AWHONN) enrollment, certification, and recertification database management which led to risk management insurance premium savings. COMPUTER SKILLS

Microsoft Windows 2010

Microsoft Word, Excel, Access, PowerPoint, Publisher, Outlook, Visio- 2016, GroupWise

Graphic & Web Design

Adobe Acrobat Pro

SharePoint 2007 & 2010

TurningPoint Audience Response System & Reporting

SAP

Qualtrics

Cisco, WebEx Live Meeting

Epic Systems

EDUCATION/TRAINING

Just Culture Training for Managers, 2013

Microsoft SharePoint 2010, 2013

Advanced Microsoft Excel 2010, 2013

Patient Safety Leadership Course, Durham, North Carolina, 2012 Adobe Photoshop CS5.1, Adobe Dreamweaver CS5.1, Adobe Fireworks CS5.1, Training provided by Adobe Systems, Inc. 2010 Microsoft Word, PowerPoint, Excel 2007, Continuing Education Courses via GCF Learn Free. Org Authorized Provider by the International Association for Continuing Education (IACET) 2010 Microsoft Word, PowerPoint, Excel, Outlook 2010, 2012 Microsoft Word, Excel, Access, Outlook v2003 Training via Microsoft Corporation, 2004-2005 Thompson-Reuters (Solucient) Action OI Courses, 2005-2009 HealthStream Learning Management System Training-Administrator & Web Continuing Education, 2004-2005 Computer software applications, Augusta Technical College, Augusta, GA, 1992-1993 Diploma, Wallace-Rose Hill High School, Teachey, North Carolina

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