Customer Service Management

MARCEL YAMONDE SEMONDJI

Nationality: Ghanaian

Languages: English, French, German & Ewe

Contacts: 026*******/020*******

Email address: ********@*******.*** / *********@*****.***

OBJECTIVES

To find a challenging position to meet my competencies, capabilities, skills, education and experience. To increase the

shareholder value and maximize profit by improving the operational efficiencies and maximum utilization for the available

resources.

EDUCATION (Academic & Professional)

IPED (UK). Grad Dip in Business Administration and Strategic Management.

In Progress

(Options: Financial Management, Marketing Management, Production & Operations

Management, Strategic Risk Management in Business Projects) Project: Challenges in

Customer service Management in business.

IPED (UK)/JPIT Adv Dip in Business Administration and Strategic Management

Dec 2014

(Options: Strategic Human Resource Management, Strategic Problem solving in Business &

Management, Organizing & Directing Administrative Resources, Corporate Strategy.)

IPED (UK) /JPIT. Dip in Business Administration and Strategic Management.

May 2014

(Options: Business & its External environment, Quality Management, Strategic

Management, Customer Service Management, Fundamentals of Office Management).

Project work: Stock Exchange and its importance to an economy.

IPMC GHANA (Certified Billing & Coding Specialist) (CBCS) Healthcare Information

Oct 2011

Management System.

Module specification:

Medical office Revenue Management

Data Entry, Coding Trends, Denial Management, Insurance Verification, Appointments

Scheduling, Medical Coding, Medical Billing, A/R Collections Follow-up, EOB

Analysis and Posting

Staff Credentialing.

Cardiology/Radiology & diagnostic Ultrasound, Evaluation and Management services.

Project work: The aim was to research on a urinary system disease. My project was on

varicocele which won the first prize of the class and earned me a certificate for best

performance.

SOFTWARE APPLICATIONS /TECHNICAL SKILLS/MEMBERSHIP(S):

Proficient in the use of Microsoft office suite, Internet, java script, adobe illustrator, Electronics gadgets,

Satellite Equipments, with an average Typing speed of 80 wpm.

Membership- IPED

Jan 2014

LANGUAGE SKILLS: Professional French, Proficiency English and Conversational German.

2007- 2008: Ghana Institute of Languages (University of Ghana -City Campus)

English Proficiency

1998 - 2000 O Level equivalent (Baccalaureate Serie A), option: French, English & German (Lycee

dAtakpame -Togo)

EXPERIENCE..

Feb 2017 till date ADONAI REMEDIAL

Role: Founder and Director

Coordination of the running of studies and Administrative duties

Collation of students information and scheduling of time table for classes.

Setp2016- February 2017 LK INTERNATIONAL COMPANY Ltd (GH)

Role: Administrator.

Duties:

ADMINISTRATOR

Organizing and planning of the general running of company activities.

Keeping track records of local and international dealers and prepare

schedules and reports.

Maintenance and tax renewal of office vehicles and motor bikes when due.

Arranging and planning of stock taking.

Arrangement and filling of all documents in chronological order.

In charge of safety and security of office records and properties.

Implementation of new procedures and administrative systems.

Liaison with departments regarding project requirement.

Liaison with relevant organizations.

Preparation of workers attendance record for salaries.

May Dec 2014 JPIT/IPED

Role: Assistant Lecturer (Business Administration and Strategic Management.)

Facilitating IPED programmes.

Assist in the delivery of teaching and learning and related academic

activities.

Undertake teaching and related activities as may be allocated by the Head

of Discipline.

Contribute to curriculum development.

Supervise the work of students, provide advice on study skills and help them with

learning problems.

Nov 2014 JPIT

Role: President of the Entrepreneurship Club.

Activities:

Organize Business Students into Entrepreneurship.

Motivate Students to set up business

KIDDICARE SCHOOL

Sept 2006- Sept 2016

Roles: Head of Academics / Curricular Activities, French/ Class teacher, Librarian

and Chaplain.

Duties

Sept 2011- Jan 2016 1. ASSISTANT HEAD TEACHER

Member of the board of Directors

Contribute to the leading and management of the school human resource.

Perform administrative duties delegated by the Administrator

Contribute in the formulating and reviewing school policies.

Assist in leading and managing staff and resources to the achievement of

schools set objectives.

Assist in monitoring the progress of set strategies.

Assist in admitting and recruitment of staff and of new students.

Responsible for the Co-curricular activities: quizzes, spelling Bee,

Bookworm.

Chairman of the school electoral commission in the selection and election

of school prefects.

Participate in the recruitment and development of teaching and non-

teaching staff of the school

Contribute in the arrangement or appraisal of the performance of staff.

Assist liaison with other educational establishments.

Coordinate the activities of clubs in the school.

Sept 2006- Sep 2016 2. FRENCH TEACHER

French Teacher for the Junior High School department.

Managing and supervising the Basic 9 class.

Prepare the final year students.

Responsible for order in the Junior High School department.

3. LIBRARIAN

Oversees the management of the school library of 6000 books.

Responsible in the selection of text books for the pupils classroom work.

Responsible for the current trend in selecting of story books for students.

Responsible for the borrowing of books and reading activities in the

school.

4. CHAPLAIN

Responsible for spiritual and religious activities of the school.

Oversees the management and scheduling of school worship.

Responsible for the spiritual preparation of the BECE students.

Contribute to the development of pupils spiritual upkeep.

2008 -2010 Ghana Learning Project (Non-Profit Organization)

(Ghana National coordinator)

Duties:

Selection and furnishing of schools in need of story and text books

Categorization of books in the distribution to various schools.

Responsible for the designing of school libraries

Managing and formulating rules governing the distribution of library books

to school in Ghana

Liaison officer in charge of accurate distribution of books according to

schools needs.

2006 -2012 Deeper Life Bible Church (Teshie-Nungua Division)

Duties:

1. ADMINISTRATIVE CLERK(Teshie group)

Preparation of Pastors messages

Responsible for the Bible study outlines

Responsible for the distribution of funds for church programmes

Organizing and preparation of monthly, quarterly and events reports

2. YOUTH SUPERVISOR

Organizing and supervising of the activities of the youth wing of the church.

Oversees the outreach programmes of the youth wing of the church.

Training of instructors for outreach programmes.

2004 March2006 Crimson College (Akosombo)

Roles: Administrator /Financial Secretary/French Teacher

Duties:

1. ADMINISTRATOR

Member of the senior leadership team

Responsible for recruitment and development of teaching and non-

teaching staff.

Officer in charge of the all administrative letter of the school.

Contribute to the welfare of the staff

2. FRENCH TEACHER.

Teaching of French language in the entire school

Developing and enabling French speaking among the entire student

population.

3. FINANCIAL SECRETARY

Officer in charge of school fees.

Oversees the financial payments such as taxes records, mailing of

invoices .and Social Security deductions.

Responsible for purchasing of schools furniture.

Preparation of financial reports.

WHAT DO I DO IN MY SPARE TIME?

I enjoy music, sport, reading, travelling and swimming.

PERSONAL

Creative, Ideas- Driven, Well- Organized, Persuasive, Strong Technical inclination, Self Starter, Enthusiastic Team

worker and Responsive, Strong decision making skills, Ability to work with or without supervision.

REFEREES:

Mr. Francis Adepah

Regional Accountant, Ghana Education Service

Tel:024*******

Mr. Evans Sikayena

Branch Manager, Ecobank- Ghana (Accra-Central)

Tel: 024*******

Miss Paula M. Hall, LVN, RMC, CPC-C, CPC-H, PMCC, CHE, PMC, CBCS.

Global instructor, offshore Healthcare Revenue Management.

Tel: +965*******

Contact this candidate