Joanne P. Fletcher

**** ******** ****, *********, ***** Carolina 29689

757-***-****

Qualifications Summary

Consummate professional dedicated to making the lives of busy executives easier. Professional, personable, hard-working and ready to take on any task. Manager of busy calendars, travel coordinations, large and small meetings, Power Point presentations, Excel documents and proper planning, as well as handling daily office tasks. Always ready and eager to take on anything asked of me! Also, handled the social media for all offices.

Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

Professional Experience

Customer Service/Personal Shopper/Cashier - April 2018 - Present/ Harris Teeter/ Williamsburg, VA

Harris Teeter, where excellent customer service is a top priority, I worked as a personal express lane shopper as well as a customer service cashier. Great opportunity during the transition of selling my home and moving from VA to SC.

Certified Virginia State Insurance Agent - April 2018 - Present

Completed training and passed licensure for VA State Insurance agent

Office Manager/Executive Secretary - December 2017 - February 2018/ Williamsburg, VA

Velocity Urgent Care purchased the Urgent Care sites from Sentara Medical Group.

Ran the office, kept track of and submitted bills for all sites, worked with the seven practice managers with their requests, ordering, planned and executed large all staff employee meeting. Goal - maintaining smooth flowing and successful sides at all of the practices.

Administrative Secretary, June 2008 to December 2017/ Sentara Medical Group/Norfolk, VA

Provide administrative support to the Vice President and Senior Medical Director, two Associate Medical Directors, three Clinical Chiefs, and six Associate Medical Directors for Sentara Medical Group, as well as others within the company.

Scheduled and kept track of training for our Providers and a clinical and clerical members for a course with EVMS. Scheduled over 2000 people

Maintain a number of calendars - plan and schedule a large amount of meetings, teleconferences, WebEx's for a wide variety of attendees - in and out of system.

Travel arrangements for a large number of conferences for SMG employees as well as SMG Board Members; from the beginning of travel to return - including National Conferences - submitted reimbursement for all involved

Schedule and take care of all of the arrangements for SMG Regional Provider Conferences (4 per quarter) for all Sentara Physicians, VP's, Directors, and Managers. This includes room reservation, catering, power point presentations, CME, etc.

Participation in a number of appointments to include but not limited to Clinical Chief's meetings, Project Team meetings, group huddles, PCPC meetings, & PCMH meetings.

Submitted reimbursement through COUPA for CMO, VP’s, Medical Directors, Clinical Chiefs, Associate Medical Directors and other employees. This includes but is not limited to submitting travel reimbursements, mileage, cell phone, ect.

Spa Manager, 2005 to 2008 Serenity Nail & Spa Studio Williamsburg, VA

Managed nine employees as well as Spa daily maintenance that included but not limited to employee schedules as well as all guest services for parties - large & small and single services needs.

Prepared bank deposits, balanced drawers, and maintained inventory for the Spa.

Education & Training

AAS in Restaurant Management, 1986 SUNY Cobleskill, NY

Obtained my AAS degree in Restaurant Management - Studied overseas in England for additional education and learning

Training and Classes Completed:

On-line tutorial for Microsoft Access 2018

Microsoft Outlook - Power Point & Excel - 2003 and 2007 -

Christopher Newport University - completed a number of courses

Thomas Nelson Community College - completed a number of courses

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