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Employee Relations Human Resources

Pittsburgh, PA
September 08, 2018

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Jane Allen MBA, SPHR

Greentree, PA Cell: 412-***-****

Highly motivated HR professional. Responsible for all areas of HR including compliance, administration and strategy. An ambassador for human resources establishing effective working relationships across an organization. A creative thinker and problem solver holding a passionate belief in the ability of human resources to drive the achievement of company objectives.

Litigation Management Inc (contract) February 2018 – Present


Manage HR practices, procedures and corporate compliance.

Recruitment, orientation and on boarding of medical and legal professionals.

Resolution of employee relations issues.

Bruce & Merrilees July 2017 – December 2017

HR Director - New Castle, PA. Industrial Electrical Firm. Multistate

Sole responsibility for all aspects of the HR function.

Launched organizational development and employee engagement initiatives including immediate employee recognition, performance review program and manager training.

Coached managers and resolved employee relations issues.

Implemented revised benefit plan, meeting with staff at multiple locations to ensure understanding and adoption of plan changes.

Designed a recruitment process to increase speed of hire, improve quality of hire and create an outstanding candidate experience.

Proactively created relationships with universities, trade schools, community colleges.

Lay off – 13% of staff

TeleTracking August 2015 – July 2017

Recruiter – Pittsburgh, PA. SaaS: Medical Product. Multistate & International

Managed the full-cycle, high touch recruitment process for all levels in the technology, IT and client support areas of the business, both domestic and international.

Led campus recruitment initiative to build and expand the company’s relationships with target schools and professional associations.

Initiated, led and administered the first ever company internship program in the Summer of 2016 hiring 13 interns; 9 of whom transitioned to full time hires.

Co-Chair of TeleCares; with responsibility for TeleTracking’s philanthropic endeavors.

India, United Kingdom, United States.

Resigned for broader role.

Confluence Technology Inc. July 2012 – May 2015

Staffing Manager - Pittsburgh, PA. SaaS: Financial Product. Multistate & International

Responsible for operational and strategic HR plans including corporate compliance, organizational development, risk management, compensation, benefits and legal compliance.

Implemented strategies to improve the talent acquisition process and quality of hiring for all locations and create an exceptional candidate experience; from initial contact through the selection process to new hire orientation and on-boarding.

Strategic business partner to department managers counseling on all human capital matters.

Influenced benefit enhancement negotiations and participated in open enrollment activities.

Designed, introduced and managed an inter-department job shadow program.

Developed a training track for managers and supervisors including legal updates, leadership skills, behavioral interviewing, progressive discipline and healthy separations.

Amended policies and procedures to ensure continued legal compliance.

Coordinated community relations activities as a member of Confluence Cares.

Belgium, Luxembourg, United Kingdom, United States, Vietnam.

Position eliminated.

Armada Supply Chain Solutions (contract) November 2011 – March 2012

HR Specialist / Recruiter - Pittsburgh, PA. Logistics Company. Multistate

Managed the recruitment process.

Reworded job postings to increase candidate activity.

Revised procedure for warehouse recruitment to improve quality of hires and combat high turnover.

Managed all new hire orientation and benefit processing.

Contract ended

Keller Williams Real Estate Professionals – Realtor. Pittsburgh, PA February 2010 – May 2012

After being laid off from my position at L B Foster in a very tight hiring market I embarked on a new career. Responsible for managing the process of buying and selling property in Southwestern Pennsylvania.

L B Foster Company, June 2007- September 2009

Human Resources Manager - Pittsburgh, PA. Manufacturing. Multistate

Initiated a Kaizen event that, once implemented, was expected to reduce hourly recruitment costs by approximately $250,000 per year.

Changed vendor for employee service awards, cutting administration by 60% while doubling the gift options with no increase in cost.

Researched, introduced and managed an employee rewards program, enabling employees to earn points for adopting positive practices relating to wellness, career development and safety.

Developed and presented training sessions for managers and supervisors including behavioral interviews, employment law, managing conflict, critical conversations, harassment, healthy separations and effective meetings.

Amended policies and procedures to maintain compliance in a changing legal environment; both Union and non-Union.

Provided consulting services to company leadership and management.

Responsible for the management of the company’s Affirmative Action Plan.

Implemented and facilitated monthly group meetings and development sessions with remote HR representatives.

Renegotiated recruitment related contracts resulting in cost reduction in all sourcing activities.

Designed and facilitated staff and management training

Designed and produced marketing materials to highlight the benefits of employment with LB Foster.

Initiated human resources strategic plan.

Developed and conducted new employee orientations in the Pittsburgh office. Held orientation training events for HR representatives and managers in each location.

Created an easy to follow, jargon free, employee benefit guide.

Instrumental in the creation of the company wellness committee.

Lay off

Federated Investors, March 2005 - June 2007

Manager Human Resources - Pittsburgh, PA. Mutual Fund Co. Multistate

Directly responsible for all aspects of the day to day efficient operation of my business units.

Strategic business partner to department managers counseling on all HR matters including policy and procedure, training, employee benefits, recruitment, succession planning and employee discipline.

Developed the recruitment and selection strategy.

Designed and presented behavioral interview workshops.

Assisted with company policy maintenance in response to employment law changes.

Resigned for broader role.

Bayer June 2004 – February 2005

(Contract) Pittsburgh, PA

As part of the relocation division of human resources I supported employees coming to the Pittsburgh area from Germany and Colombia.

Contract ended

Allegheny Financial Group, November 2003 – May 2004

Human Resource Manager - Pittsburgh, PA. Financial Planning Co.

Counselled leadership on benefits plan revisions.

Managed organization development and employee relations.

Responsible for all facets of the efficient operation of HR and facilities.

Created policy and procedure manual.

Revised and managed salary and wage plans.

Managed benefits, compensation, recruitment, hiring, performance management, quality assurance and budget.

Established policies and procedures to ensure legal compliance.

Assisted managers and supervisors with legal and ethical issues relating to human capital management through the design, and implementation of coaching sessions. Topics included behavioral interviews, sexual harassment and an overview of current employment law.

Generalist duties including recruitment, new hire orientation, and full benefit administration.

Introduced monthly initiatives for team development to facilitate greater inter-department understanding.


International Insurance Services Group, Ltd. April 1991 - December 2003

VP Human Resources & Operations - Technical Call Centers. International

Promoted through various positions within Operations and Human Resources culminating in Vice President of 24/7 international call center environments.

Developed operational and strategic HR plans including corporate compliance, organizational development, risk management and legal compliance.

Prepared policies, procedures and handbooks for all locations.

Planned and implemented benefit programs

Responsible for every aspect of human resources throughout the organization.

Created policies and procedures to ensure compliance for each location.

Launched organizational development and employee engagement initiatives leading to an exceptionally low employee turnover of 8% when the industry standard was over 75%.

Led company growth from $40,000 to $50million revenue within 10 years.

Created and delivered orientation and on boarding programs to all management and staff.

Developed training efforts to increase benefits to clients including customer service skills and sales.

Developed a training track for managers and supervisors including supervisory skills, behavioral interview skills, progressive discipline and employee separations.

Initiated the human capital strategic plan.

Created and led an outbound sales team of 12 to maximize renewal revenue.

Resolution of all employee relations issues for multinational offices.

Established and directed offices in Argentina, Brazil, Finland the United Kingdom and the United States, in line with the company’s global strategy. Managed joint ventures in Australia, Colombia, Israel, Italy and South Africa.

Closure of the US office

EDUCATION: Western Governors University: MBA, Management and Strategy 2015

BS, Human Resources Management 2011




HCI: sHRBP 2017

IFEBP: Health Plan Navigation 2018

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