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Customer Service Security Officer

Novi, MI
September 08, 2018

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**** **** ******

Detroit, MI 48204







Professional Experience

About Me

Michigan Department of Health & Human Services Inkster, MI

Services Specialists Mar 2017 – Present

Assess allegations of child abuse or neglect and taking necessary steps to protect children while assessing the impact of historical trauma, and observing protocols of differing cultures

Developing working relationships with people who strongly dislike DHHS because of their personal history or the reputation of child protective agencies in general.

Learning about cultures, traditions, and lifestyles different from my own and develop cultural competencies to understand how to determine child safety and well-being within their context.

Department of Homeland Security Detroit, MI

Transportation Security Officer (TSA) Nov 2015 – Mar 2017

Operated, under high clearance, standard operating procedures in high-pressure environment.

Maintained a great level of customer service and communication with a personable and friendly demeanor.

Calibrated and sustained Explosive Trace Detector (ETD) and Automatic Information Technology (AIT) simultaneously.

Defense Commissary Agency Harrison Township, MI Pathway Intern Jun 2015 – Sep 2015

Exceeded customer service standard by maintaining a friendly and customer-focused approach.

Processed requests and replenished merchandise to ensure stock availability on the assigned floor.

Assisted customers with cash and credit payments at point of service register.

Client focused professional with over six years of expertise in cultivating relationships with internal and external clients. Excels in the comprehension and retention of new processes. Adept in delivering high quality administrative support and customer service. Highly organized associate with proven success exhibiting exceptional interpersonal and communication skills.

Homeland Security

Criminal Justice Leadership

Animal Cruelty and Investigation

Member of American Federation of Government Employees

M.S. Business Administration

Madonna University

2015 - 2017

B.S. Criminal Justice

Madonna University

2010 - 2014

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