Customer Service Administrative Assistant

BRENDA HART-NORTHCUTT

*** ******’s Lake Drive, Jonesboro, GA 30238 Cell: 770-***-****

**************@*****.***

EXECUTIVE PROFILE

Motivated and dedicated professional dedicated to enhancing organizational efficiencies. Proven track record of success in administration and customer service. Demonstrates expert insight in following processes, policies and procedures. Skilled and collaborative team player with experience in coordinating, planning and supporting daily operations. CORE COMPETENCIES

Microsoft Office Customer Service

Client Relations

Administration

Professional Development

Deadline-Oriented

Subject Matter Expert

Scheduling

Quality Control/HIPAA

Team Player

Client Management

Medical Terminology

PROFESSIONAL EXPERIENCE

DR BRYANT FAMILY MEDICAL 2013-CURRENT

JOB TITLE: MEDICAL ADMINISTRATIVE ASSISTANT

• Manage the receptionist area in podiatrist office, greeting visitors and responding to telephone and in-person requests for information

• Demonstrate effective listening skills in order to identify client and management needs and fulfill accordingly

• Work to retain loyal business through prompt resolution of patient concerns

• Collect all necessary patient demographics and insurance information/documentation to complete registrations within a timely manner

• Maintain patient medical records and ensure compliance with HIPAA regulations

• Collected all necessary patient demographics and insurance information/documentation to complete registrations within a timely manner

• Check insurance eligibility and benefits verification all scheduled/unscheduled visits

• Perform all cashiering and collections functions according to specified financial standards set by facility

• Attained productivity standards and recommended new approaches for enhancing performance and productivity

• Served as subject matter expert to fellow employees in resolving all client issues/complaints A G RHODES HEALTH AND REHAB 2010-2012

JOB TITLE: RECEPTIONIST

• Greeted clients upon entry and answer all incoming calls, schedule appointments and followed up as required with reminders

• Called in prescription refills and orders for patient procedures

• Complete registration process, updating demographics and prepare new charts for patients as needed Verification of insurance benefits and collection of financial liabilities

• Work from established procedures and job aids and handle multiple computer applications

• Assist with training new staff on quality control procedures

• Effectively perform all essential administrative duties by maintaining a positive approach and attitude

• Ensure compliance with HIPAA and OSHA regulations

• Monitor inventory and order supplies as needed

EDUCATION

CLAYTON STATE UNIVERSITY/CENTER OF PROGRESSIVE TRAINING CERTIFIED NURSE ASSISTANT

PATIENT CARE TECHNICIAN

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