Customer Service Assistant
Resume:
Alexa Macaulay Lane
*** ********* ***** / *********, ** / 27295
***********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Microsoft Office Suite
Quickly and efficiently resolve needs of customers by phone and email documenting each incident.
Software as it relates to the transportation and brokerage industry. (McLeod, RMIS, TMS, WMS, Load Plus, Strategy)
PROFESSIONAL POSITIONS
November 2017 to March 2018 Broker & Account Representative UCW Logistics, LLC, Winston Salem, NC
January 2017 to October 2017 Broker & Manager Cold World Logistics, Inc., Greensboro, NC
Managed photo shoot to market and promote company advertising through social media outlets.
Promoted use of company Facebook page with photo images of company trucks and property.
Build rapport with existing customers and increase volume of shipments.
Liaison between customer and carrier as to the status of the shipment.
Provided customers with back up documentation to track pickup and delivery of shipments within 24 hours.
Selectively recruited and reviewed outside trucking companies to handle shipments.
Obtained all legal documents and confirmed good standing of carrier according to safety records provided by Federal Motor Carrier Safety Administration (FMSCA).
May 2015 to January 2017 Broker & Carrier Development Best Logistics Group, LLC, Kernersville, NC
Indexed carrier registrations into software program from web-based program, and updated records in system.
Negotiated rates for shipments nationwide.
Dispatched drivers providing specific pickup/delivery information and stipulations of shipment.
Tracked cargo and communication with customers about shipment.
August 2014 to January 2015 Broker Transource, LLC, Greensboro, NC
Worked closely with account representatives to locate trucking capacity for shipments.
Met rigorous pricing parameters as determined by customer.
May 2011 to August 2013 Customer Service & Analyst New Breed Logistics, Inc., High Point, NC
Siemens Medical Supply
Processed a high volume of orders systematically.
Responded to a high volume of emails daily involving:
oCommunication with multiple contacts as to the urgent status of each order.
oImplementing decisive action to meet shipping time limit.
oFinding alternatives to fill the order if the deadline had been missed by the customer.
Ingersoll-Rand Account
Processed high volume of calls weekly to assist with software training for IR vendors in relation to:
oListening carefully to the concerns of the new user and answering questions about the software.
oAssisting new users with navigation within the software program and the order process.
September 2010 to April 2011 Customer Service & Brokerage Chief Logistics, Inc., Seagrove, NC
Systematized Brokerage Department by implementing the following:
oBrought all carrier files up to date equal to International Organization for Standardization (ISO).
oConducted background check of potential clients on Dunn & Bradstreet site.
oTracked shipments and kept customers informed as to the status of their shipments.
Alexa Macaulay Lane continued:
August 2006 – August 2010 Carrier Relations Coordinator Epes Logistics, Inc., Greensboro, NC
Assisted with the bid process for major accounts.
Extensively reviewed carriers so that ISO requirements were met.
oObtained all required documentation to insure it was current.
oProcessed and added carrier record to company database for employee access.
oBlocked carriers systematically if documentation was expired or failed to meet company standards.
May 2004 to July 2006 Brokerage & Dispatch Department Riverside Logistics, Inc., Richmond, VA
Met with new customers, establishing an understanding of their industry needs as it applied to shipping.
Evaluated service providers by reviewing their business practices and safety records.
August 1999 to May 2004 Brokerage & Dispatch Salem Logistics, Inc., Winston Salem, NC
Administrative Assistant to the President and Owner.
Negotiated rates with carriers, and all tasks as it related to Brokerage.
July 1990 – July 1999 Assistant Dean of Admissions Salem College, Winston-Salem, NC
Greeted visitors, prospective students and their families to campus.
Conducted and directed individual and group tours of the campus.
Supervised college students to host, provide transportation, and become tour guides for scholarship candidates.
Set up one on one opportunity for prospective students to meet with a faculty member within a field of study.
Maintained contact with college applicants throughout the admission and enrollment process.
Upheld confidentiality as to applicants school records and financial information.
Coordinated, promoted and attended alumni receptions for college recruitment within my territory.
Organized office publications and college recruitment brochures.
Planned and managed College Day at Salem College for North Carolina Governor’s School for Exceptional Students.
August 1987 – July 1990 College Admissions Counselor The Atlanta College of Art, Atlanta, GA
Worked closely with high school students reviewing their artistic and academic strengths.
Evaluated admission applications and reviewed portfolios of prospective students.
Conducted lectures for receptions and high school art classes.
Worked with faculty and coordinated their travel plans, lodging and transportation for receptions out of town.
Planned and hosted receptions in major cities within my territorial region, for prospective students and their parents.
Represented the college at National Portfolio Day events in Atlanta, Baltimore, Washington D.C., and Pittsburgh.
Related experience:
The Atlanta College of Art, Atlanta, GA 1981-1985
oStudent assistant in the Office of the Vice President – Managed Adult Education Evening Program which included directing phone calls, taking messages, and ensuring facilities and classrooms were in order for evening courses.
oStudent assistant in the Office of the President- Installed art exhibits at college art gallery space located at Colony Square Mall. Monitored gallery and set up and break down space for receptions.
Wake Forest University, Winston Salem, NC 1982
American Foundations, a summer graduate seminar correlating American art, literature, music and history.
EDUCATION
The Atlanta College of Art, Atlanta, Georgia Bachelor of Fine Arts – Painting, 1985
University of Georgia, Cortona, Italy - Painting, Art History, and Papermaking, 1983
Wake Forest University, Winston-Salem, NC – Reynolda House American Museum of Art, Summer Program 1982
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