ANGELA T PENTON
Highly skilled, organized and productive office professional with a customer service, financial, retail and managerial background.
APRIL 2017 – AUGUST 2017
MEADOR STAFFING TEMP – 2 POSITIONS
HR ASSISTANT (TEMP), Mori & Associates (Nasa cONtractor)
Implemented a new system for all HR paperwork for current and former employees. Worked independently and with a team to ensure confidentiality and accuracy. Organized, scanned, digitized and created files for all of the employee paperwork.
CIRCULATION CLERK (TEMP), helen hall library
Performed all duties necessary for the position including: Insure all procedures and guidelines are followed, Checked in/out materials, Issued new cards and verify all information is correct, Collected fees and properly handle cash, Insured confidentiality and properly shred when instructed, Assisted patrons by researching and deciphering their needs, Helped guide and train new employees of proper procedures; Sorted, organized, and placed materials in the proper area, Reviewed all materials to ensure they are in good order, and performed any other duties assigned by management.
DECEMBER 2014 – PRESENT
OWNER/MANAGER, this that geek
Manage all aspects of the online retail company. This includes but not limited to Purchasing, Sales, IT, Marketing, Advertising, Planning, Customer Service, Shipping & Receiving, Payroll, Hiring/Firing, Financial, and Working/Planning Conventions/Events.
FEBUARY 2014 – MAY 2015
STORE MANAGER, beef jerky outlet
Managed all aspects of this customer service-oriented business. Hired/Fired Employees, Trained Staff, Placed Orders, Received & Stocked Merchandise, Audited Inventory, Planned Events, Created Schedule and Processed Payroll, Managed the Staff and any conflicts within the store.
MARCH 2010 – AUGUST 2010
ENUMERATOR/AUDITOR, u.s. department of commerce (census)
Assigned Homes to interview and fill out questionnaire in person or over the phone. Filled out all paperwork in a timely manner and reported to supervisors. Followed all procedures and guidelines and kept confidentiality. Was selected and returned to Audit previous interviews and questionnaires to insure accuracy.
FEBUARY 2001 – JUNE 2005
TOWNCO COLLECTABLES, Office Assistant/sales
Answered all incoming calls, took orders, answered questions, setup appointments, invoiced customers, updated payroll and any other duties assigned. Software used: Microsoft Office Suite & Quickbooks.
JANUARY 2006 – OCTOBER 2008
FINANCIAL DOCUMENT PREPARATION, independent contractor
Prepared financial paperwork and accounting documents for businesses and individuals. Used Microsoft Office, Excel and Quickbooks. References include: Blessed Hope Ranch & Townco Collectables
CERTIFIED EKG TECH – SAN JACINTO COLLEGE
NCCT CERTIFIED EKG TECH
JUNIOR IN BUSINESS MANAGEMENT, Sam houston state university
84 Hours of Credits towards a Bachelor’s in Management – 3.6 GPA
HIGH SCHOOL DIPLOMA, HLA
Half credit shy of an Advanced Diploma – 3.8 GPA
Skilled in Microsoft Office Suite & Microsoft OS as well as Quickbooks Pro
20 years of Customer Service/Sales Experience in multiple fields
Problem Solving, Troubleshooting, and Complaint Resolution Skills
Productive Time Management with or without supervision
Organized, Quick Learner that works well under pressure
Tidy Up Houston – Owner/Manager
Lindberg Carpet & Flooring - Sales/Estimator/Office Assistant
Yankees Tavern Bar & Grill - Bartender