Accounting Clerk Customer Service Microsoft Office Office Manager

ANGELA T PENTON

***** ********** **., *******, ** 77059 713-***-****

*************@*****.***

Highly skilled, organized and productive office professional with a customer service, financial, retail and managerial background.

EXPERIENCE

APRIL 2017 – AUGUST 2017

MEADOR STAFFING TEMP – 2 POSITIONS

HR ASSISTANT (TEMP), Mori & Associates (Nasa cONtractor)

Implemented a new system for all HR paperwork for current and former employees. Worked independently and with a team to ensure confidentiality and accuracy. Organized, scanned, digitized and created files for all of the employee paperwork.

CIRCULATION CLERK (TEMP), helen hall library

Performed all duties necessary for the position including: Insure all procedures and guidelines are followed, Checked in/out materials, Issued new cards and verify all information is correct, Collected fees and properly handle cash, Insured confidentiality and properly shred when instructed, Assisted patrons by researching and deciphering their needs, Helped guide and train new employees of proper procedures; Sorted, organized, and placed materials in the proper area, Reviewed all materials to ensure they are in good order, and performed any other duties assigned by management.

DECEMBER 2014 – PRESENT

OWNER/MANAGER, this that geek

Manage all aspects of the online retail company. This includes but not limited to Purchasing, Sales, IT, Marketing, Advertising, Planning, Customer Service, Shipping & Receiving, Payroll, Hiring/Firing, Financial, and Working/Planning Conventions/Events.

FEBUARY 2014 – MAY 2015

STORE MANAGER, beef jerky outlet

Managed all aspects of this customer service-oriented business. Hired/Fired Employees, Trained Staff, Placed Orders, Received & Stocked Merchandise, Audited Inventory, Planned Events, Created Schedule and Processed Payroll, Managed the Staff and any conflicts within the store.

MARCH 2010 – AUGUST 2010

ENUMERATOR/AUDITOR, u.s. department of commerce (census)

Assigned Homes to interview and fill out questionnaire in person or over the phone. Filled out all paperwork in a timely manner and reported to supervisors. Followed all procedures and guidelines and kept confidentiality. Was selected and returned to Audit previous interviews and questionnaires to insure accuracy.

FEBUARY 2001 – JUNE 2005

TOWNCO COLLECTABLES, Office Assistant/sales

Answered all incoming calls, took orders, answered questions, setup appointments, invoiced customers, updated payroll and any other duties assigned. Software used: Microsoft Office Suite & Quickbooks.

JANUARY 2006 – OCTOBER 2008

FINANCIAL DOCUMENT PREPARATION, independent contractor

Prepared financial paperwork and accounting documents for businesses and individuals. Used Microsoft Office, Excel and Quickbooks. References include: Blessed Hope Ranch & Townco Collectables

EDUCATION

CERTIFIED EKG TECH – SAN JACINTO COLLEGE

NCCT CERTIFIED EKG TECH

JUNIOR IN BUSINESS MANAGEMENT, Sam houston state university

84 Hours of Credits towards a Bachelor’s in Management – 3.6 GPA

HIGH SCHOOL DIPLOMA, HLA

Half credit shy of an Advanced Diploma – 3.8 GPA

SKILLS

Skilled in Microsoft Office Suite & Microsoft OS as well as Quickbooks Pro

20 years of Customer Service/Sales Experience in multiple fields

Problem Solving, Troubleshooting, and Complaint Resolution Skills

Productive Time Management with or without supervision

Organized, Quick Learner that works well under pressure

OTHER EMPLOYMENT

Tidy Up Houston – Owner/Manager

Lindberg Carpet & Flooring - Sales/Estimator/Office Assistant

Yankees Tavern Bar & Grill - Bartender

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