Yvonne Moorhouse

***** ******* **** **** * Marengo, Illinois 60152 l 847-***-**** l ac6xy4@r.postjobfree.com

Work Objective:

Working as a fully qualified administrator/ customer service rep in various settings has equipped me with the skill necessary to excel in this role. I have three years of experience in office operations, as well as twenty-five years of experience collaborating with supervisors and coworkers. I am confident, dedicated, and driven to be successful within your company.

EDUCATION

University of Illinois Chicago Chicago, Illinois

Graduated: 1986

Bachelors of Science: Communications

Sequence: Marketing

EXPERIENCE

Customer Service Hoffie Nursery

March 2018 – August 2018 Union, Il

•Handling customer orders via phone, fax and e mail

•Detailed data entry of customer orders utilizing Sage software and Excel workbooks of listed inventory

•Assisting walk in customers with pick up orders and payments

Administrative Assistant Shaw Media

March 2016 – March 2018 Crystal Lake, Il

•Editing subscriber complaint reports for the Northwest Herald via computer programs

•Fielding all phone calls and administrative functions

•Data entry tasks posting AR subscriber payments for the accounting department

Receptionist Temporary Position Intren Inc.

August 2015 – October 2015 Union, Il

•Welcomed customers and visitors for the Midwest’s largest MWBE (Minority/Women owned Businesses) owned specialty utility contractor

•Handled all inbound calls utilizing multi-line switchboard as well as all office functions and procedures including ordering office supplies and maintaining office floor plans and phone lists. Sort and distribute mail for multiple office locations

•Assisted Human Resource department with facilitating pre-employment medical exams for new hires

Field Customer Service Representative IRI Worldwide

July 2014 – May 2015 Chicago, Illinois

•Researched and developed market data while maintaining continuous customer satisfaction

•Completed and submitted weekly retail audit and display information for corporate performance assessment

Hoof Care Practioner Self Employed

June 2006 – June 2014

•Developed a clientele of 40 – 50 horses

•Maintained clientele through exceptional customer service and quality of care

Group Sales Representative Maccabees Mutual

July 1986 – July 1992 Rolling Meadows, Illinois

•Sales in small Group Life, Long and Short Term Disability, as well as Medical and Dental products by developing broker relationships

•Profitably managed the marketing and bidding of business proposals, along with installing and servicing

•Provided exceptional customer service in order to amplify my company’s ability to outperform the competition

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