Manager Customer Service

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Sandra Robinson **** Fox Road, Bath PA ***14

239-***-**** **********@*****.***

Summary of Professional Qualifications

Solutions and achievement-oriented leader with valuable skills, positive personality traits, and a solid record of accomplishments and contributions to success.

Competencies include excellent communication and people skills as well as planning and organizing, negotiating, scheduling, and sales and customer service abilities.

Known as friendly, self-motivated, dependable, trustworthy and quality-conscious.

Work Experience

Four Points by Sheraton & La Quinta Inn & Suites

Assistant General Manager Fort Myers, FL

2013- July 2018

Assist with remodeling hotel conversion to a Four Points by Sheraton.

Hiring all staff for daily operation, coordinate all training to new PMS system.

All ordering of supplies for operation for all departments.

Scheduling all staff including by not limited to front desk, housekeeping, shuttle drivers, maintenance and restaurant.

All Accounts Receivable, including setting up new accounts.

All guest issues resolutions

Acting General Manager as needed.

Room inspections, coordinating for all inspections.

Tracking all licenses for renewal.

All administrative functions needed.

Hiring all drivers for both Four Points and La Quinta Inn & Suites. Trained for transporting guest.

La Quinta Inn & Suites Airport & Comfort Inn & Suites Fort Myers, FL

Assistant General Manager 2007 - 2012

Hired to help grow the business by supervising guest relations, maintenance and the front desk areas and by providing administrative project and reporting excellence.

Coordinates and implements all administrative process for accounts receivable.

Negotiates contracts, sets room rates, and markets to local groups with advertising and promotions and award-winning service.

All scheduling, purchasing all departments, all hiring, reviews and discharges.

Known for multi-tasking, communicating effectively, building positive relationships and focusing on quality, cleanliness, personalized service, and follow-through.

Northeast Center for Youth & Families Easthampton, MA

Administrative Supervisor 1998 - 2006

Performed wide-range of administrative and counseling duties in support of educational services and treatment for `challenging children’.

Reviewed and audited all files for accuracy; assured licensing compliance.

Trained staff on regulations and requirements and procedures.

Set-up a new, branch office and recognized for timely, quality project completion.

Planned and organized all events for staff, donors and participants.

Learned and applied a variety of valuable, supervisory and operational skills.

Franklin Community Action Corporation Greenfield, MA

Parent Counselor 1987 - 1998

Rapidly promoted and contributed in a number of roles for this non-profit agency.

Signed-up providers, assured regulatory compliance, processed bills and payments, scheduled visits, and became known for guidance and conflict resolution skills.

Counseled case load of over 300 families (500 children) with care and competence.

Frequently recognized by colleagues and parents for being resourceful and positive.

Education Plus

Learned important business, people and service skills with on-the-job training and seminars; applied lessons learned to achieve `outstanding’ results and recognition.

Committed to continuous learning, improvement and quality results.

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