Ky Truong

***** ********* ****** ****** *****, California, 92844 714-***-**** ac6xxl@r.postjobfree.com

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Objective

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I am interested in CSR processing and office assistant positions. After graduation, I have started working at Good Day Insurance, and my position is CRS department. My job is checking and processing many types of application such as auto, home, and health. Every day, I work on application, check email – memo - claim, and deal with clients or broker agent on phone. Moreover, I have worked as assistant for taxpayer.

During my job, I realize that I am interested in position as a CSR, paperwork, and office assistant. I believe if I have a change to work, I am willing try my best to learn. I am a hard worker.

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Education

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Cypress College

Community Cypress College, Graduated August 2014

Transfer 4 years - General Business

California State University, Fullerton

Bachelor s degree in Accounting, Graduating May 2017; GPA 3.37

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Employment History

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Good Day Insurance

CSR Department, June 2017 - present

Checking emails, mails, memos

Answering phone from clients and other broker agents

Processing applications, endorsements, and tasks from other agents

Doing tax as assistant position

Processing EOI, COI, Acord Forms

Checking quality/control

Explaining detail of health plan and life insurance

Lee's Sandwiches

Cashier, May 2014 – July 2017

Good dealing with customers

Quickly and correctly phone service

Always be a nice cashier, a patient worker, and an open-hearted person

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Additional Skills

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Microsoft word: Advanced

Microsoft Excel: Intermediate

Microsoft PowerPoint: Advanced

SAP: Intermediate

ACL: Intermediate

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Hobbies & Interests

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Talking, helping and solving people’s insurance issues

Learning more and working in flexible environment

Designing, drawing, and coloring stylized butterflies

Playing Sudoku at hard and expert levels

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Languages

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Vietnamese: Native

English: Fluent

Cantonese: Beginner

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