Administrative Assistant

Dorise P. Edwards

Rockville Center N.Y ***** 516-***-****

****************@*****.***

Office Administration Specialist

Transformational leader driving productivity and achieving results across diverse career experience.

Skilled and dedicated business professional with robust experience fostering organizational growth through exceptional leadership, time management, and communication skills. Adept at uniting cross-functional teams to achieve common goals and promote institutional effectiveness. An effective leader, consistently training, developing, and motivating employees to improve performance and execute highly effective programs. Eager to demonstrate knowledge and ability to an organization that shares a passion for delivering results and exceeding expectations.

Areas of Expertise

Office Management

Business Analyst

Project Management

Training and Development

Executive Leadership

Strategic Relationships

Continuous Improvement

Administrative Operations

Effective Communication

Professional Experience

Gurwin Home Care Agency, Farmingdale, NY

HHA, 2013 - Present

Facilitate quality home care for patients living with chronic illnesses, such as COPD, in addition to mental health issues, including Alzheimer's, Dementia, and Senility. Display extensive knowledge of highly-complex cognitive and physical disabilities. Coordinate daily documentation of patient information, highlighting critical changes in mood, mobility, eating, and vital signs.

Established and nurtured strategic partnerships with community-based organizations, effectively identifying and addressing patient needs.

Successfully provided quality care for up to 15 patients daily, while maintaining medical equipment for proper functionality.

Championed regulatory compliance, ensuring all clinical documentation was filed according to agency guidelines.

Governor's Office, New York, NY

Production Manager, 2015 - 2016

Directed support and implementation of multiple programs, collaborating with senior and non-elderly persons to achieve and maintain housing opportunities. Spearheaded efforts to combat contractors who illegally charged homeowners more than legally allowed by the NY Storm Recovery Program. Interfaced with more than 125 clients per day, addressing issues with their accounts and evaluating all available options.

Successfully placed more than 150 families into shelters each week.

Increased institutional effectiveness, leading 37 Coordinators to streamline daily tasks and achieve established goals.

Orchestrated contractor, temporary residence, and food assistance for more than 3,000 families affected by natural disasters each month.

Family & Children Associates, Mineola, NY

Project Manager, 2009- 2014

Supervisor, 2008- 2009

Associate Manager, 2007- 2008

Oversaw numerous projects, providing exceptional care to men and women with mental health issues. Effectively led and managed 12 employees to successfully facilitate customer relationships by providing outstanding customer service. Coordinated comprehensive program operations, directing fundraisers, procuring supplies, distributing billing statements, and organizing credit and collection activities. Spearheaded talent development, routinely conducting training programs for 30-50 staff members, covering relevant skill sets, including interviewing techniques, conflict resolution, and other pertinent topics. Displayed advanced knowledge of HIV prevention, PrEP / PEP, and LGBT resources, providing necessary referrals across New York City.

Routinely placed children affected by behavioral and mental disabilities in schools and daycare settings that facilitated appropriate development.

Enabled numerous women who had been released from prison to find housing and work, while accompanying them to court as needed.

Consistently recognized for exceeding all established performance metrics, earning successive promotions in 2008 and 2009.

Additional experience as Customer Service Representative and Head Customer Service Representative at Administrative Services Only, Inc. Details available upon request.

Education

Bachelor's Degree, Business and Economics, 2004

Hofstra University, Hempstead, NY

Microsoft Office Training Program, 2017

Nassau Boces, Westbury, NY

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