Customer Service Professional

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OVERVIEW

Recognized as a top performer with excellent presentation, communication and negotiation skills, honed over half a decade in the Recruitment industry which focuses primarily on Customer Service and Client Satisfaction. Driven, goal-oriented, and decisive with a

“dig deep” attitude in sourcing and identifying, the best talent for mid-level to executive roles. Seeking an opportunity where I can immediately contribute to the organization’s bottom line while continuing to learn and develop new skills. CORE SKILLS

Direct Sourcing/Headhunting

Referral and Networking Sourcing

Superior Written & Verbal Communications

Mentoring & Staff Supervision

Social Networks Sourcing

Client Account Management

Customer Retention/Repeat Business

Candidate Career Counseling

PROFESSIONAL HISTORY

KROGER, CO., ROME, GA, USA – MAY 2018 - PRESENT (PART-TIME) Summary: Kroger is the nation's #1 pure grocery chain, but it still must watch out for falling prices; Wal-Mart has overtaken Kroger as the largest seller of groceries in the US. While Kroger has diversified through acquisitions, adding jewelry and general merchandise to its mix, food stores still account for about 85% of sales. The company operates about 3,600 stores, including some 2,460 supermarkets and multidepartment stores, under two dozen banners, in about 30 states. It also runs 785 convenience stores under names such as Quik Stop and Kwik Shop. Kroger's Fred Meyer Stores subsidiary (acquired in 1999) operates about 125 supercenters, which offer groceries, general merchandise, and jewelry, in the western US. eCommerce Clicklist Retail Clerk

I was tired of sitting at a desk and/or just standing behind a register and so, wanted to be active at one of my jobs, so I joined clicklist team within Kroger. I don’t have any trouble getting my steps in while am retrieving products from all corners of the store, while working in one of the most exciting eCommerce positions of all retail world. Call it a grocery scavenger hunt if you will. But besides simply fulfilling customers’ orders, I am part of a great team with excellent professional platform where people care for each other almost like a second family.

These are all I get to do each day at work:

Prepare and deliver online orders that exceed customer expectations for ease of shopping, variety, and freshness.

Scan and bag products to fulfill customers’ online orders while paying careful attention to specific customer instructions.

Ensure quality and freshness of all items while meeting and exceeding timeliness and efficiency standards.

Physical demands include, but are not limited to, standing for extended periods of time and walking extensively, as well as stooping, kneeling or crouching several times an hour.

Notify customers of any product substitutions at time of pick up.

Process orders through the Point of Sale system and loads bags into customers’ cars.

Maintain the intake of customer orders to ensure customers are helped quickly and efficiently.

Assist in training new e-Commerce team members and develops schedules to meet operational needs.

Troubleshoot and maintain e-Commerce equipment and ensure staging areas are organized and cleanly.

Perform required opening and closing procedures. CVS PHARMACY, ROME, GA – MAY 2018 – JULY 2018 (SEASONAL) Summary: CVS Pharmacy is a subsidiary of the American retail and health care company CVS Health, headquartered in Woonsocket, Rhode Island. It was also known as, and originally named the Consumer Value Store and was founded in Lowell, Massachusetts, in 1963. The chain was owned by its original holding company Melville Corporation since its inception until its current parent company CVS Health was spun off into its own company in 1996. CVS/pharmacy is currently the largest pharmacy chain in the United States by number of locations (over 9,600 as of 2016) and total prescription revenue. As the retail pharmacy division of CVS Health, it ranks as the 7th largest U.S. corporation according to Fortune 500 in 2016. CVS/pharmacy's leading competitor Walgreens Boots Alli- ance ranked 37th.

Infant J Sundar

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CVS sells prescription drugs and a wide assortment of general merchandise, including over-the-counter drugs, beauty products and cosmetics, film and photo finishing services, seasonal merchandise, greeting cards, and convenience foods through their CVS/pharmacy and Longs Drugs retail stores and online through CVS.com. It also provides healthcare services through its more than 1,100 MinuteClinic medical clinics as well as their Diabetes Care Centers. Most of these clinics are located within CVS stores. Cashier/Clerk – Front Store/Rx Pharmacy Tech

As a Retail Store Associate, I had played a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities.

Provided an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both in- dependently and as a member of a team, to positively impact the lives of others.

The typical responsibilities of CVS cashiers included stock, customer service, and sales duties.

Overall, the primary functions were working for the pharmacy chain include ringing up purchases, processing payments, han- dling customer issues, and answering questions about products, policies and services.

Using computerized Point-of-Sales machines to process payments and close transactions.

Bending, minor lifting, and standing on foot for long periods of time prove usual for the average workday.

During slow hours, assisting sales and stock staffs in completing daily tasks. CHOICEGEN LLC, ATLANTA, GA, USA/GUJARAT, INDIA – NOV 2015-MAR 2018 (FULL-TIME) Summary: Liferay Portal World - Choicegen is an Open Source technology consultancy which specializes in Liferay architecture, development and support. We provide the industry's top-notch engineers and analysts that support the full lifecycle of all Content Management, Enter- prise Portal and Development projects. Choicegen's proven leadership and experience with Open Source technologies can deliver and deploy large complex solutions; with proprietary and legacy technologies; allowing organizations with a traditional IT models to take advantage of the flexibility and cost-savings of an open IT environment. Every project team strives to meet and exceed your unique business goals. Senior Human Resources Manager

Recruitment involving: Liferay, Java/J2EE, Alfresco, MySQL/Mongo/Maria – all other open source software development and administration team within internal corporate set up and for some of the external clientele in various industries.

Full-cycle recruiting for Permanent, Contract and Temporary roles in intermedi- ate to senior-level positions in Administration, Finance/Accounting, Marketing, Sales/Business Development, Account Management, and mid to senior- management level Operational positions

My skills in recruiting include: evaluating job descriptions and working with HR and Compensation to rewrite existing descriptions or develop job descriptions for new openings, participating in workforce planning meetings, developing recruiting strategies, evaluating recruiting resources, sourcing, screening, reviewing resumes, setting up interviews, developing behavioral interview questions for an Interview or Panel, evaluating candidate responses, interacting with hiring managers, and executive team to keep the process moving forward, managing flow of external and internal candidates and agency relationships, preparing candidates for the interview process, getting feedback from candidates after their interviews and following up with hiring managers, updating ATS (Applicant Tracking Systems), negotiating offers, and the onboarding process. I have a track record exceeding expectations, and 80% of all the candidates I have submitted to hiring managers have been invited to interview and 70% of them have received offers.

POISE INCORPORATED, CANAAN CT/BOYNTON BEACH FL, USA/TRICHY, INDIA - NOV 2013-NOV 2016 (FULL-TIME) Summary: A minority owned professional IT and Telecommunications staffing and services company. Founded in Collinsville, Connecticut, operations focused mainly in West Palm Beach, So Fla, since 2000, Poise provides high quality services for contract, contract-to-hire and direct-hire opportunities throughout the continental United States and in other International branches as well. Poise has been recognized as an Inc. 500 company, one of the fastest growing, privately held companies in the United States. Poise’s diverse group of professionals are committed to hard work, accountability, customer service and above all, INCREDIBLE RESULTS. Senior Human Resources Manager

Worked as VMS Liaison between company and agencies negotiating NOTABLE

Placement of high-level IT Professionals and

Open Source Executives to head up US’

largest Insurance, University/Edu, Retail,

Finance/Banking, Healthcare,

Telecommunications industry.

NOTABLE

Successfully conducted a Nation-wide

search to source high level executives of

eCommerce IT to head up US’ largest HVAC

& eCom retailer – while competing with the

client’s team of internal recruiters, as well

as five other 3rd party recruitment firms.

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vendor agreements and vendor files to fill project openings. During this time, my primary focus has been working as a Sen- ior and Executive Recruiter, managing the full life cycle recruiting process and also doing some confidential executive searches, besides coaching the team members of Social Media Agents, Sourcers, Recruiters and tailoring interview process- es, resumes, toward individual hiring managers’ needs

Shortlisted candidates per skill set and work status while updating and maintaining candidate and employee database.

Developed and implemented numerous sourcing strategies including referral generation, ad placement, position postings, direct sourcing/cold calling, certification schools, user groups, applicant tracking and networking to develop a qualified pool of candidates.

Provided full-cycle recruitment consulting for start-up company with responsibility for over 100 open positions with multi- ple departments and hiring managers from various industries such as: IT/Technology, Professional Services, Financial Ser- vices/Banking, Retail, Manufacturing, Software Development, Communications, etc.

Responsible for staff training, mentoring, supervision and performance reviews; assisted the Partners in the hiring of new employees and also, I specialized in the placement of highly skilled artists and developers in major AAA studios and interac- tive companies on a project and full-time basis.

ACROSS BORDERS MANAGEMENT & CONSULTING GROUP, LAKE MARY FL, USA/TRICHY, INDIA - APR 2011-NOV 2013 (FULL-TIME)

Summary: Provided leadership, supervision and training to junior recruiters, sales and administration staff while performing as Lead Recruiter, Business Development Manager and Account Manager for a boutique IT, Finance/Accounting and Risk Management Search/Recruitment firm.

Senior HR Consulting Manager

Implemented innovative consulting and recruitment solutions for IT/Technology, Professional Services, Financial Services/Banking, Retail, Manufacturing, Software Development, Communications, etc., organizations.

Sourced and identified top talent for mid-level to senior and executive -level po- sitions for both contract engagements and permanent opportunities.

Qualified and researched job requirements to fully understand mandates and deliver top-notch candidates every time.

Vetted candidate experience/skill sets against client requirements; con- ducted in depth candidate interviews (telephone, Skype, face-to-face) to as- sess personality fit for clients’ organizational/team culture and manage- ment style.

Managed client relationships and expectations via effective and timely communications.

Conducted business development by skill-marketing exceptional candidates to existing clients and prospective clients.

Negotiated Fee Agreements, Master Service Agreements, Statements of Work (SOWs), salary, incentives and vacation entitlement.

Responsible for staff training, mentoring, supervision and performance reviews; assisted the Partners in the hiring of new employees. EHL, KENT, UK/CHENNAI, INDIA – MAR 2010-MAR 2011 (FULL-TIME) Summary: energyhelpline is an independent price comparison service that provides customers with fast, free and friendly advice on their best gas and electricity deal. Now in the thirteenth year and with original management team still running the business, EHL is one of the UK's leading price comparison services with millions of consumers and businesses using the services year on year to compare and switch their energy providers. The company is very fanatical about helping people save money on their gas and electricity bills.

Senior Quality Assurance Executive

Listened to call center representatives’ recorded conversations to subject to quality assurance policies and screening.

Ensured customer orders are processed to meet established timetables, quality standards and company / customer expecta- tions.

Interacted with customers to assess the ongoing quality and efficiency of the order fulfillment process. NOTABLE

Started as a sole member in this

recruitment firm with a phone, a desk, a

computer and a lot of determination;

within ten months, I had 11

temps/contractors on our payroll and a

full slate of clients, such as Geisinger

Hospital, BCBS, BCN, Volkswagen, Macy’s,

Fiserv etc. with a team of 15 recruiters

reporting to me directly.

NOTABLE

Started as a Customer Product Support

Executive, with a phone, a desk, a

computer and a lot of determination;

within six months, I was promoted to a

Quality Assurance team and eventually a

team lead for a team of 15 Executives

reporting to me directly.

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Coordinated and oversee product exhibits at various food shows throughout the UK.

Monitored calls for productivity to ensure compliance with established standards and performance effectiveness.

Trained Junior Staff on ACD system and metrics/reporting capabilities, up-selling/cross selling.

Created call monitoring system with emphasis on quality assurance.

Responsible for the development and implementation of company quality assurance training program focused on improvement of internal/external customer satisfaction.

Assisted in the development of website to maximize e-commerce revenue.

Monitored and maintained day to day website traffic reports.

Provided leadership to enhance and improve processes and practices within the department and actively participate in main- taining a spirited work environment.

Implemented employee of the month program to motivate staff to increase productivity and sales: Results increased revenue by 35%.

Coaching, communication skills, conflict management, customer relations, customer service, employee relations, hiring, leadership, performance management, quality, recruiting, sales, staffing, strategic planning, supervisory skills, total quality management, workflow analysis call center.

SPARC/CFCA, JOHANNESBURG, SOUTH AFRICA/BANGALORE, INDIA – APR 2009-FEB 2010 (FULL-TIME) Summary: Christian Foundation for Children and Aging has a new name and look, now known as Unbound. We worked with families as they strive to achieve self-sufficiency and build strong communities. We walked side by side with people who dream of freeing themselves from poverty. The organization was founded by ordinary Catholics in 1981 with a Christmas card list and a dream to an- swer the Gospel call to serve the poor. The dream continues today. We will continue to bring confidence to those who need it the most empowering families and working alongside them as they create more resilient communities. Unbound works with more than 300,000 children, families and elderly people of diverse faiths in 21 countries, supporting them as they confront the challenges of poverty and work toward a better life.

Project Administrator

Managed work for various charity organizations and departments and analyzed all volunteer requirements for organization.

Performed research on volunteer services and develop appropriate policies and procedures.

Coordinated with various agencies and develop professional relationships with organizations and provided appropriate volunteer services.

Analyzed customer requirement for individual organization and designed volunteer programs for all.

Prepared awareness programs for staff on volunteer roles and functions.

Organized training programs for volunteers and provided training for appropriate organization.

Designed strategies to develop and enhance voluntary services for various campaigns.

Hired and trained volunteers for specific organizations and provided appropriate inductions for the organizations.

Monitored work of all volunteers and organized special events and celebrations to facilitate work.

Organized various fund-raising activities for various charity projects.

Managed all communication with external organizations and volunteers through email and telephone calls.

Participated in various meetings and evaluated organization requirement and assisted appropriate volunteers for work.

Planned budget and resources for volunteer work and prepared records of databases for trustees and donors. COMMUNITY VOLUNTEER EXPERIENCE

CASA – FLOYD COUNTY, ROME, GEORGIA, USA – MAR 2017 TO PRESENT (PART-TIME) As a Court Appointed Special Advocate (CASA), am a trained community volunteer, appointed by a Juvenile Court Judge of Floyd County, to advocate for the best interest of an abused, neglected, or abandoned child in juvenile court proceedings. Working to end the cycle of abuse and neglect, while having an opportunity to learn more about the Juvenile Court system, I am more actively in- volved in my local community, at the same time, help brighten a child’s future. SOURCING TOOLS & ATS

POS0, LinkedIn, Facebook, Twitter, Google+, Boolean Bar, Bullhorn Reach, Webhire, Maxhire, Hiredesk, Recruitmax, Peoplesoft, Peopleclick, Icims, Taleo, Jobvi- te, Jobdiva, VMS (Beeline, Bullhorn and Nextsource), E-Verify, I-9 Direct, About.me, Github, MS Suite, Mac OS, HRMS/HRIS/ATS EDUCATION & CERTIFICATION

Bachelor of Arts: English Literature - Bharathidasan University, India, 2012

Certifications in Customer Relationship Management & Human Resources Management-Liberty Institution, Orlando Fla, 2011

Licensed Pharmacy Technician (PHTC045196)-GA State Board of Pharmacy, expires on 06/30/2019

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